GunMagWarehouse.com

Joy
8 months ago

I needed to change the shipping address, and they could have stepped up and assisted me, but would Not. As a result the package was refused and package returned & they charged me a restocking charge. We are in the middle of a Pandemic in the U.S., but it does NOT matter to this supplier. Do yourself a favor & buy from a reputable supplier where Customer Service is #1.

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Hugo
8 months ago

OK, here is my long review lol.

I was honestly scared of what to expect after reading the reviews for this company on Trustpilot and Yelp. It had been several days after I ordered and like others said, they immediately took the money out but there was no notification that anything was sent or tracking.

I received advertisements from them immediately over email, but not any other updates about my order. After about a week I wrote them to ask them the status, and they said that they'd send me the tracking information by the end of the day.

They did, and it seems as if it had already been sent but they hadn't sent me the email to let me know until a little later after the order, because barely a day after that it made it's way to the other side of the United States under 24 hours with standard USPS delivery.

Usually it takes at least 2 days, maybe 3 for things USPS to be sent that way from my experiences with a lot of other mail, and I figure that for whatever reason, they did not send me the tracking or other information sooner until I emailed to ask about it. That was the only odd thing that I noticed.

When it arrived, both of the items that I received were factory sealed and original from Ruger and Kahr respectively, and when I unsealed the package and used those items, they have been fine with no observable issues.

From what I have read, they seem to have had a lot of problems before but with my first time ordering (despite expecting the worst), it turned out to be ok and went smoothly. They may have had a few issues, but it looks like they might be turning things around.

My advice would be to do small orders from them and test it out for yourself to see how it goes, and if you had a bad experience previously, maybe see if they have new compliance or have changed anything and order only little things. Anything that you really need right away that is important I would use your mainstay company for that to be safe, and order only supplemental things here and there. That way you can see whether it is a good or bad experience without taking a gamble or losing out on anything you might need or need right away.

My order was just for a few magazines to add to ones that I already had.

I will order from them again to see if the second time goes as well as the first and either update this review or note whether the second and third orders were good like the first so that you can see if things have been fixed before you order.

After Covid-19 EVERYTHING is touch and go, and another company that has been rock solid for 7 years (won't mention their name here) dropped the ball on me which is why I went to GunMagWH as an alternative. So things can change, but they might have too…I wouldn't throw the baby out with the bathwater just yet, and if you had a bad experience before, maybe see if it's still that way after they cleaned house.

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Beth
9 months ago

Order gun clips 2 months ago and still no cips. Horrible, horrible, horrible

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Kristy
10 months ago

Had the worst experience with Andrea she is part of Gun Mag Warehouse customer service reps online. I will be adding additional components soon.

I was able to speak to someone in the marketing department and my issue was rectified. I was so impressed that I placed an additional order.

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Holly
10 months ago

They haven't shipped my order in 25 days and wont return emails. Bad business.

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Jesse
11 months ago

They Suck! Note to myself. Never order anything from theses douche bags! They take for ever to respond to your email, and sometimes they do not even get back to you….Wow! If I would have checked the reviews first would not ordered anything…..

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Stephen
11 months ago

Ordered 2 mags for my mp9. Slow shipping 11+ days. One of the mags has the wrong floor plate. ( Short). Customer service will only replace if returned on my own dime in virgin condition. This was only revealed after they requested photos without saying anything about the conditional return for refund. Ergo,I broke the mags out of packaging to show in photos the reason the mag was unacceptable. So this customer service approach is borderline garbage. My time is worth more than whatever refund I would get for a minimal cost product after spending money to repackage and ship back to them. Your mileage may carry but be aware of the shady return and refund tactics. Furthermore, they suppress negative reviews on their product page. Wish I could give them no stars. Stay away.

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Silvia
1 year ago

First, and foremost, do not do business with GunMag Warehouse.

If I could give less than 1 star, I would. I had searched extensively for a low-capacity magazine for my Savage 110 rifle so that I could take it hunting, and found one, item 55105, listed on their website as compatible. I received the magazine, and then tried to insert it in my rifle, and it does not fit. I contacted them, and as I had not somehow verified fit without opening the factory packaging, they were absolutely unwilling to help. All this despite the error being on their end. I submitted a complaint to the BBB. Hopefully they will be able to facilitate something.

Again, please do business with a more reputable company, there are many other there.

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Deana
1 year ago

This company is an absolute joke. Here is the oft repeated scenario you will probably encounter. You will place an order and specify your exact model firearm, then they will send you something you didn't even order and that won't even fit your firearm. Oh, but of course, they will then make up some ridiculous excuse as to why you can't return the undesirable and unwanted item THAT YOU DIDN'T EVEN ORDER TO BEGIN WITH. They are totally unethical and dishonest and I will never purchase from them again. Don't believe their inflated and fabricated five star ratings on their website as they are most assuredly false. I can't believe these con artists are still in business! Go elsewhere and save your money and avoid a huge headache!

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Ivy
1 year ago

This company is a fraud. I ordered numerous magazines for my gun shop on November 29 got notification on January 3 "We have received your order # 101082### as a return to sender from USPS". I verified the address was correct and we did not refuse the order and requested they resend with another carrier if possible but all I got back was an automated response. I asked to get refunded if they were not willing to reship. They refunded with a Adjustment Fee $45.78 + the initial shipping fee for a package I have no proof was ever sent to me! Their practices and communication are the worst I have ever encountered. BEWARE!

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Krystina
1 year ago

Bought something from this guys that was suppose to be delivered in 3 days .. been 10 days so far and not even a tracking number … will never buy anything from them again ever … you all should be aware about them.
Wish I could give negative star

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Kevin
1 year ago

Do NOT buy from these SCAMMERS. Products are junk and so is the service.

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Allyson
1 year ago

Ordered 2 mags on 8/02/2019 and I still haven't received them. The items left the facility, but haven't made it to the shipping company yet. They must've strapped my order on the back of a turtle with 2 missing legs. This is RIDICULOUS! I'm about to dispute this with my bank so I can recover my money and take my business elsewhere. 15 days later, still hasn't reached the carrier. I could've walked from my house in TN to this place in Florida by now. They should offer 2 extra mags for free for the mental suffering this has caused.

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Jon
1 year ago

Great selection of magazines and at great prices too!

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Clint
1 year ago

Terrible customer service. Send 2 emails called numerous times. No one answers… ordered product 11 days into it have heard nothing. I finally got a hold of someone and they said, that California gets first shot at this product and that all other orders take a back seat. i thought first come first serve. My money is just as green as thiers. Very disappointed..

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Melisa
2 years ago

The best source for magazines period! Best value out there. You won't beat their prices.

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