Edward
2 years ago
DO NOT UNDER ANY CIRCUMSTANCES TRUST THE COMPANY. My wife and I had an agreed location and time for a pick-up for a guided tour, with transport, of Alhambra. The transport arrived 1 hour and 40 minutes late with the consequence that we arrived an hour and a half late for our tour. We had 30 minutes of what should have been a 2 hour tour, and the company consider that we have had our tour and are satisfied. They will not respond to any correspondence from England, so we are now corresponding with the Consumer Dept of the Regional Government.
If I could give less than one star and still give a review, then I would do so.
YOU HAVE BEEN WARNED!
If I could give less than one star and still give a review, then I would do so.
YOU HAVE BEEN WARNED!
,
Kristina
2 years ago
I have bought 2 tickets for a guided tour to Alhambra (including Nasrid palace) on 13th March 2018 (today) at 15:30 pm. When arrived to Alhambra entrance, our guide realised that they gave us tickets for a wrong day (15th of March). After waiting 40 minutes our guide managed to get us inside with new tickets which didn鈥檛 include Nazarles palace.
I have paid 90拢 for this tour and i am trying to get a refund, but after several emails both in Spanish and English nobody still replying to my e-mails. When calling they pretend that dont understand English, they are scummers avoid them !!!!!
I have paid 90拢 for this tour and i am trying to get a refund, but after several emails both in Spanish and English nobody still replying to my e-mails. When calling they pretend that dont understand English, they are scummers avoid them !!!!!
,
Reynaldo
3 years ago
The checkpoint was almost impossible to find and no sign no bus and no guide in described clothing.
Booked English guide but guide was very poor in english. She spoke abort hoses which must have ben horses etc etc
Although the guide Tour was supposed to be English there were fem spanish tourists so 65% og the touring was in Spanish
You are asked to be there 15 minutes before but a Tour at 17.00 was delayed to 17.40 it was said guide was NOT there but on tickets we could see that access was purchased from 18.30 and you are only allowed in 60 minutes before ticket time.
The attraction closes at 20.00 so we had to rush through With little English guiding in a very very poor english. Bad experience.
Booked English guide but guide was very poor in english. She spoke abort hoses which must have ben horses etc etc
Although the guide Tour was supposed to be English there were fem spanish tourists so 65% og the touring was in Spanish
You are asked to be there 15 minutes before but a Tour at 17.00 was delayed to 17.40 it was said guide was NOT there but on tickets we could see that access was purchased from 18.30 and you are only allowed in 60 minutes before ticket time.
The attraction closes at 20.00 so we had to rush through With little English guiding in a very very poor english. Bad experience.