Green Motion International

Lured in by 拢50 to hire a small car in Rome for the week. So far had 拢102 taken off my card to inform the Police regarding a Speeding Ticket (That I know nothing off) Won't communicate with me. Absolute rip-off artists. Avoid like the plague

I got a parking fine while I was hiring from Stansted GreenMotion. What did they do?
1) they took 84 pounds from my credit card for administration fee without letting me know, I found out by checking the card statements;
2) it took one month of phone calls and emails in order to obtain from them the PCN to run my checks;
3) they charged VAT costs and it took several emails to obtain the VAT invoice from them.
Avoid, avoid, avoid that Stansted branch!

We stood in line for 1 and 1/2 hour to get a car. There was one clerk doing everything while 3 other clerks stood around watching. The one clerk checked each person in, proceeded to try and up-sell everyone, then ran down the street to the car lot, drove the car back, videoed the car, then ran back in to process the next person. When asked why others weren't helping or why they didn't have more people, she explained the owners didn't want to spend the money on training or hiring additional people. Just prior to getting our car, the clerk, told the people in front of us she had to cancel their reservation because she didn't have an SUV. The lady in front of me went bat sh! T crazy and started yelling. Police were called in to calm everyone down. Felt like I was on a Jerry Springer show. Just Don't Do it. Pay a little more unless you want to be on a reality show.

Rented a car from GM Heathrow. I was 4 hrs late for my rental and so the booking was cancelled. They did have cars available, but surprisingly only top of the range Mercedes and so i was forced to double my rental cost. On returning the Mercedes there was not anyone to check it in, so i took photos of the car to ensure i didn't get over charged as the car had plenty of dents and scratches (i also took photos's at the start of the rental). A couple of days later i noticed they charged me 800 quid extra. I disputed this and they claimed damage, so i sent them the before/after pictures i had made. They sent me a picture of a drivers side broken window screen (unfortunately i didnt take photos of the window screen when i returned the car). The picture was a close up and the car in which the screen was broken couldn't be determined, so i disputed it again. But these people do not see reason and claimed i was responsible. After several messages back and forward they sent more pictures of the car and in one of the pictures you can actually see the drivers side window screen and guess what? There is no damage. I returned this image and told them there was no damage as can be seen by their own picture and surprise surprise they have not responded. Complete crooks even in the face of clear evidence they continue to deny responsibility. Please never use this company, they will scam you. I am now taking legal action agains these clowns.

This company will do everything they can to steal your money and charge you insane fees.
They hide and invent scratches and damages.
They charge for anything (late delivery, out of hour, small scratches, hidden scratches)
The company should be close down.

Pasted here is the text of my email complaint to Green Motion, which Green Motion did not address (I had to enlist support of my credit card company to get my pre-payment refunded). Text: Yesterday (Jan. 31) I arrived to pick up my prepaid 28-day hire car at Green Motion (GM) Manchester Airport booked through RentalCars.com. I am a US citizen with valid USA-based driver licenses who spends considerable time each year in the UK, having used hire cars with major providers in the UK many times during the past 35 years without problems. However, yesterday I departed WITHOUT getting my prepaid hire car because (a) GM Manchester staff at first stated that my driver's license(s) did not meet their requirements and that nothing could be done; then (b) GM Manchester staff re-stated their original position and stated that they would provide me the car ONLY if I added comprehensive insurance at a cost of approximately 500 GBP more than my prepaid amount. Recognizing this as a bait-and-switch tactic, I departed the GM Manchester office without my hire car, had to buy a walk-in rail ticket back to Leeds Rail Station, a bus ticket for travel back to Leeds-Bradford Airport (LBA), and booked and paid a walk-in car hire at a walk-in rate at LBA with Budget/Avis, then returned home. I then cancelled three additional 28-day bookings (also made via RentalCars.com) that I made for GM Manchester hire car because I will not do business with GM Manchester after my experience yesterday. I checked GM's Terms and Conditions and those Terms and Conditions as printed in "License Requirements" are NOT consistent with what GM Manchester staff did and said yesterday. More specifically, GM's Terms and Conditions under the section "License Requirements" state: "All drivers must have held their driving license for at least 2 years." I have held my driving license(s) for 40+ years since the time I was 18 years old. I showed GM Manchester my (a) Hawaii state driver's license, and (b) my Washington state driver's license. I also had an international driver's license that I carry with me as a back-up (not needed in this case as my state driver's licenses are printed in English). The GM Manchester staff erroneously interprets the word/phrase about "held" in the aforementioned GM printed requirement as follows: If a customer presents a non-UK (USA state license in this case) driving license and that license has printed on it an initial or renewal date that is less than two years prior to the date of the prepaid car hire, then GM Manchester will not release the prepaid car to the customer and/or will release the prepaid car to the customer only if that customer agrees to add comprehensive insurance coverage. If GM (any location) had a clearly written statement regarding the aforementioned license requirement(s), then GM could avoid these situations. I have attached three relevant documents, including (a) booking document per RentalCars.com, (b) confirmation e-mail dated Jan. 7, 2020, and (c) GM's Terms & Conditions document that I entitled "Misleading Wording See License Requirements re word HELD."
1. Refund my prepaid booking (224.95 GBP) that I paid via RentalCars.com — and, no, I am not interested in receiving a voucher for a future rental with Green Motion Manchester.
2. You contact RentalCars.com to inform them of my experience with GM Manchester yesterday and ensure that I get back my 224.95 payment.
2. Please reply as to Green Motion's willingness to refund me also for my rail and bus transportation costs (approximately 67 GBP) in getting to Manchester Green Motion's office from Leeds Airport. I will provide documents to verify those exact costs if and when GM agrees to pay for my transportation costs.

A perfect example how corporations can scam and be openly discriminating to you and get away with things.
I paid in advance for a 2 day car rental from London airport. When i was booking, I checked the name of countries they accept a driving license from. India was on that list and I went ahead with it.
On the day of booking I arrive at their office and from the first interaction their tone was insulting. I just wanted to get the car and be on my way, so listened to whatever they were saying. Then they asked more my documents. I gave them my Indian drivers license and they kept it for a few minutes and then said they cannot give me the car. I asked for the reason and i was told this is because they do not understand the format of the document (Document was in English).
I showed them on the internet that this is what the government issues. To which i got shouted at saying they will not give me the car. I told them if they do not accept a document from a country then they should mention it on their site. Their tone to every reply was insulting and rude. At the end i had to move on as i had no choice. I asked them for a refund since they refused to give me the car. At that point they agreed and asked me to make a refund claim online.

When i made an online claim they refused saying i should ask for a refund 48hr prior to date of pick up. I explained them the whole story and they came back with "You document was faded and hence we could not issue you the vehicle" This incident is from Dec 2016 , I still do not have my refund.
Which was nothing but a Lie given that i still have that document with me and every single text on it is crystal clear.
Either they find a new way to scam every tourist or they discriminate people based on their country of origin. But i would recommend everyone to avoid this company no matter how good a deal they give you. At the end they will take the extra money off you or treat you like garbage.

In January of this year I hired a car from Green Motion's branch at Manchester Airport for a short three day period. When I collected the car the rep pointed out a scrape on one of the alloy wheels and when I checked around the car quickly I didn't notice any other damage so accepted it as it was and made the first mistake of not taking photographic evidence of every panel of the car in fine detail. I have hired cars quite a few times over the years and found it unnecessary to record anything other than existing visible damage. I then made the second mistake of not going around with a fine toothcomb to find every miniscule blemish on the car but as I thought I'd looked it over pretty well I believed there was nothing more to do. How wrong I was.

When I returned the car another rep inspected it and drew my attention to a miniscule windscreen chip close to the nearside pillar and well outside the swept area of the screen and a small depression near the edge of the roof, just behind the B-pillar, so small I could barely see it even close up. I protested at the time that there was no way either of these occurred while the vehicle was in my charge and was told not to worry about it but put my belief in writing anyway.

A few days later I was shocked to receive an invoice for 拢1205, being the standard excess, and a copy of their damage matrix which I immediately challenged. Having been in the motor trade and industry for 50 years I have a good knowledge of repair methods and costs and knew that the dent could be repaired for well under 拢100. Another invoice followed with an estimate from their "approved repairer" which reduced the charge to just over 拢760, still about ten times the true cost of repair.

Due to the fact that I had no proof that the damage did not occur while I had the car (a mistake I won't make again) I accepted that I would have to pay and offered to have the repair carried out by a qualified and reputable specialist at my expense and their convenience but this was turned down flat. I offered to pay a realistic amount of 拢100, providing quotations and credentials from the specialists but this too was turned down. I escalated my concerns to the local, then national, customer service departments with no joy, then took my concerns to the industry's dispute resolution service who, despite having guidelines on types of repair which supported my claims, said that they couldn't rule in my favour because they "are unable to discuss the repair costs and as Green Motion are entitled to choose their repairing garage as the owner of the vehicle, the BVRLA does not dispute the repair charges".

So I am stuck with being cheated out of 拢760 for damage which I know I am not responsible for and can't afford to take legal action against them.

Shortly after this, and unaware that it was the same company, my wife also hired a car from a different branch of Green Motion and had issues with them which were fortunately resolved but not without threatening action.

This company systematically cheat their customers with overpriced repairs and other charges to the extent that ALL specialist insurance companies providing car hire excess cover exclude rentals from Green Motion but cover hiring from ALL other UK companies. What does this tell you?

WORST COMPANY EVER: THEY STOLE US 拢3000 FOR A DAMAGE THAT WE'VE NEVER DONE. RUDE TEAM AND HORRIBLE CUSTOMER SERVICE (This is what THE GREEN MOTION REPRESENTATIVE told me: ' Do you thing you are a princess?' when I kindly asked for clarification on some documents, and then he hung up on me!). There is even an article from the Guardian about what they do: https://www.theguardian.com/money/2015/oct/31/car-hire-green-motion-damage

Our only mistake we made was not taking pictures of the car and the specific damage they accused us of doing when we originally picked up the car (Unfortunately we just had a couple of pictures just showing the vehicle plate and nothing more). Firstly, Green Motion gave us a VERY OLD CAR totally different from the one we booked on the EasyJet platform. Secondly they FORCED US TO PAY FOR THEIR OWN INSURANCE (which starts from 拢120 and doesn't cover anything) even if we already had a complete insurance with Axa covering literally everything. Thirdly, once we returned the car the staff and Manager (Helgi) very rudely accused us of a damage and FORCED US TO PAY 拢3000 for a damage which was already there (they claimed that we made a dent damage on the driver's door due to the strong wind on a day despite we repeated several times that the damage was already there when we picked the car up on 13/02 it was just a small sign on the driver's door. Only thing is that the door started making a funny noise one morning, when we first opened it, but we never drove the car or did something dodgy). PLEASE AVOID THIS COMPANY AT ALL COST. We should have paid attention to the other negative comments they have and avoid Helgi and her team (who are also extremely rude). Thank god that Axa gave us the money back and thank god we had this insurance, otherwise we would have lost lots of money (拢3000 for a dent on a run-down car? I would have bought another car for the same amount). PS: When we returned the car on 16/02, there were 4 OTHER CUSTOMERS in the Green Motion office complaining about the same issues (insurance) and another couple who was about to miss their flight as the Green Motion team was busy STEALING US MONEY FOR NO REASON'.

I've rented from many car hire companies in my life and this was by far the worst.

It was a simple rental but somehow they found three opportunities to make me feel cheated.

I booked a rental car with GreenMotion through AutoEurope.com. During the booking process I was asked to specify whether I would be driving to any country other than the rental country (NL) and I filled out the form to say that I would be traveling to Germany. I got to the final price and paid, assuming of course that the fee for traveling to Germany was therefore included in the price. When I arrived at the rental office it turned out that they required me to pay an extra 75 euro to cross the border plus whatever cost they were charging for winter tires.

Additionally, as I only had a debit card they insisted I pay a non-refundable 200 euro to reduce the amount I would pay in the event of damage to the car. I asked if I could instead give them a large refundable deposit as I've previously been asked to do when I had no credit card for a car hire with a different company. That was not allowed.

At this point, feeling that I had been treated immorally I asked for a refund but that was not allowed so I had either to pay the 200 euro or else simply lose the ~115 euro I had already paid for the rental. I paid the 200 but instead of paying the fees for driving into Germany I changed my plans to get to Germany without the car.

I contacted GreenMotion with these complaints. They pointed me to their terms and conditions, said they were justified in their actions by these and that was the end of that conversation.

Note that they will charge you a cleaning fee of around 12.50 euro for any tiny quantity of dust and mud on the floor mats. As if you're going to travel with a vacuum cleaner!

WORST HIRE CAR COMPANY EVER.
There was an air traffic control strike at Bristol airport so nearly all flights had been affected & delayed during the day. We had booked our car to pick it up between 8 & 9pm but unfortunately did not land until 10pm.
We phoned the office on our arrival at 10pm which was just at the end of our 2 hour collection window, however my call went straight to voicemail. It is a 15 minute walk to their office, however when we arrived there we discovered that the office had shut at 9pm. We had not been told how early they shut. They were completely uncontactable so we were left stranded after a long journey. We needed to get to our destination in Taunton an hour's drive away and had no car! There is another small office next to the green motion office that is open 24 hours and the man there had paperwork and car keys for another green motion client who was late but unfortunately not ours.
At midnight we managed to catch a bus to Taunton and then took a taxi to get to our destination. We finally arrived at 1.30am!
The next morning we contacted the branch and the green motion customer services only to be told that they had cancelled our booking as we were a no show despite all flights into Bristol being delayed that day. They had left the office at 9pm! their normally closing time apparently and were not responsible for our flight arriving late. It was our responsibility to phone them from Spain to tell them our flight was delayed.
I explained that we still needed a car and that we had paid for a week, however we were told that they did not have a car for us and probably wouldn't but would not be giving us a refund either. We were really shocked that we had paid 113 and had no car, no real prospect of one and no refund. We waited for the branch to contact us to advise us if they had a car that we could have but heard nothing.They barely even apologised and obviously couldn't care less about leaving us in the lurch. We thought that after speaking to customer service we would be offered another car from the branch but they did absolutely nothing to ensure that that actually happened. PLEASE DO NOT USE THIS COMPANY AS THEIR CUSTOMER SERVICE IS NON EXISTENT. THEY ARE READING FROM A STANDARD SCRIPT AND THERE IS ABSOLUTELY NO LEEWAY! COMPUTER SAYS NO!
We ended up having to hire another car from AVIS who were a breath of fresh air after our TERRIBLE EXPERIENCE WITH GREEN MOTION. How GREEN MOTION are still in business I do not know, don't read the GOOGLE REVIEWS as they do not reflect the poor reviews on all other sites!!!!
READ THE ARTICLE ABOUT THEM ON THE GUARDIAN
Also read the reviews on other review sites before you use this company. 1.1 IS THEIR OVERALL SCORE, I CAN HARDLY SAY I AM SURPRISED
We will never use them again and strongly reccommend that you don't either!

Unfortunately my experience with Holiday Autos site is very bad. Firstly I rented a car from Holiday Autos site that provided Green Motion's company as local supplier in Gdansk in Poland.
When we arrived to Gdandsk in 27-12-2019 we surprised at Green Motion had no office in Gdansk airport. So we phoned them then one of the employees came after 20 minutes to pick us from the airport to their office location. There we agreed on that he would meet us on our departure day, 1-1-2020, before our flight at the same place to pick us again to the airport, the same way we came from the airport.
We did exactly what we agreed on together. We waited beside the office 45 minutes, which was locked with t.v on. No answer, more than 7 calls on his phone numbers that say 24/7 active lines and I sent more than 2 messages. Then we had to take the decision to head off to the airport and parked the car in airport parking. 6 hours after, the employee called us to know location of the car without apologizing even. After 2 hours Green Motion company sent email to me saying at they charged me 73,80 EUR as penalty for at the vehicle has not been left in the designated place. At the same time, Amount of 74 EUR was also deducted from my credit card balance av. I tried to contact them but they didn't answer. Then I reported a complaint (PL485184440, case: 01341108) to Holiday Autos site which after one and half month said at they can't do anything! Now I will report my bank for at I have all documents that support my case.

This was the best value for money car hire I have found over many years.
The all inclusive price and efficient service are highly recommended.
I will always use this provider in future.

Green Motion Single handedly ruined our 1st family holiday with my sister and her new baby from Australia. Trip we will never be able to repeat and have yet to recover from financially and emotionally.

WORST customer service experience EVER!!! They charged fraudulent charges on my credit ($500 hold, which was split and charged 3x) card even if you are using a MAJOR CC, cars have over 45K miles and they claim they're new (lies), dirty, no automatic windows. Charged me $23.80 for .80 cents toll, even though I had my own toll pass. When I called to get an explanation, the man was rude and hung up on me. You will see about four different charges on your card on top of the fully paid rental charge.

Great Service

Very good office at Arlanda Airport.
Nice and friendly, with a good selection off cars.

Everything went fine, the car was not the newest one but fullfilled our needs very well!

All great friendly efficient and a nice car and a good rate

Reliable and friendly service. car was quite new and clean. 100% recommendation.
Verl盲sslig, freundlich, gutes Auto! 100% Weiterempfehlung!

Almost everything good as usual, I needed a car with SAT-NAV so my booking was changes with no problem, and a discount as a loyal customer.
One minor issue, the car was parked further out almost in a hedge, difficult to see any possible damage.

I consistently hire through Green Motion because I'm never disappointed with the excellent service and I've never been let down.
I waited a bit longer than expected when collecting my car and the staff were very professional and attentive as always

Excellent service provided, hired three times in last few weeks.

car without phone connection, and no info about place of car return. i think don't use again this company.

There was only one agent working the counter.
The car was dirty.
The car had a dent.
If you use your insurance they charge your card $500.00
Don't try calling them no one answers the phone.
Limited time frame for shuttle service.
Put one star only because zero wasn't an option.