Gray Line Cancun

Not ripping off the customers. I notified them there was a flight change and they came back asking me to pay 3 times the amount.

The sites themselves鈥擴xmal and Kabah鈥攚ere fantastic. It would have been nice to have more time at the archaeological attractions. The Mayan planetarium presentation is okay, but a relative waste of time when you place it alongside the Uxmal site right next to it. At lunch, we had a so-so buffet, instead of the three course meal advertised. We also took an unnecessary detour to drop off a person not on our tour in the North of M茅rida. Unfortunately, that person wanted to get off in the center, so we lost a half hour for no reason at all.

Overall, the tour was a very successful one, great value for money. Our guide, Carlos Solis, was excellent, both during the route in the minivan and at the archaeological site, where he explained everything before leaving us free time.
The buffet had a great variety of choices and very good food quality. We all preferred not to go to the planetarium after lunch so we had more time in the cenote, which was magical and quiet.

The service was great. Our arrival flight was delayed by 2 hours getting in late pm and our departure flight left very, early am. BOTH drivers were happy to get us to our destination despite the off times. Thank you.

Fantastic tour! Highly recommend

We really enjoyed taking the tour with our guide Maurice. We learned a lot, laughed a lot and had a fantastic time. The tour was very well run and exceeded our expectations.

Punctual. Friendly. Reliable. Would definitively use them again.

I decided I would go to Chich茅n Itz谩 with a tour group as I did not want to deal with the logistics. This was a great choice. Everything was on point. From transportation to the resort to the ruins to lunch to the planetary show to a beautiful cenote and back. Everything went smoothly and perfectly. Our guide at Chich茅n Itz谩 was very knowledgeable and I enjoyed her information and stories so much. Our driver was delightful and informative. The Buffett was highly enjoyable and full of variety. And the cenote was astounding. I鈥檓 really glad I chose to book this tour rather than wing it myself.

Easy to do online.

Service was excellent. Pickup at the airport was smooth and easy and getting back to the airport was exactly as scheduled as well. Would book through them again

Curtious, friendly and professional all the way.

Nice guide with good English. Helpful drivers and explanatory tour

This was by far the best pickup and drop off experience I鈥檝e had! Everything was on time, they picked us up holding my name and with some cold bottled water and a flower. Even upgraded us to a private transportation so we don鈥檛 wait for the other passengers since our landing was earlier and faster than expected. Thank you!

Making a reservation online for Gray Line airport transfers is quick and simple. American credit cards are accepted and billed in US dollars. If there's any need to change time, location, etc they have both US and Mexico toll-free numbers and the customer service reps are all bilingual.

Everyone was very friendly, on time, everything was easy, we even rode alone both ways in a shared ride. Great service!

Brilliant reliable experience. Booked a shared taxi with another flight but the other flight was running late so instead of making us wait for the flight they provided a private bus free of charge. Arrived at pick up time as promised. Would recommend this to anyone travelling to cancun.

I cannot rave enough on how amazing this excursion was. Our guide Hilda was the best & the sweetest. So informative & you could tell she loves her job. Tulum is gorgeous & the ruins history is phenomenal. Tankah was very well preserved & beautiful. It鈥檚 amazing that the staff & people who live there still live like the olden days. No electricity, there homes are palapas, no cell phones, no technology, & hammocks for beds etc. The cenotes, especially Cenote Azul was breathtaking! I鈥檝e never seen water look so clear & blue! The scenery as well while swimming in the cenotes is just out of this world. The food they prepared for lunch was delicious! The service from everyone was very good including our driver Feliciano.

Well organized and on time service. Friendly staff from start to finish

Great tour guide! Funny, social, and made our day fun!

Our guide and driver were so knowledgeable! They helped the whole group get a better understanding of both Chichen Itza and the history of the entire area.

El servicio fue casi exclusivo. El traslado desde el hotel hasta el monumento arqueol贸gico fue perfecto, puntuales y con mucha atenci贸n.

I booked this tour for myself and family via Gray Line. No problems with online booking. Confirmation email received with our pick-up location which was our hotel. Our pick up time confirmed as 9am.
Unfortunately, it wasn't all smooth sailing after that.
I had a missed call from the provider, Mayaland tours, to request our hotel in order to confirm pick up and the time. Thankfully, they sent me a text straight after which I replied to with the details. I also requested a text reply for confirmation. It wasnt until about 7am the next morning (or our tour) that I received a text to say pick up was 8.15am. I had noticed another missed call but as I was asleep, my phone was on silent.
So we were ready for 8.15am but the minibus did not arrive. By 8.30am I was getting anxious so I sent a text saying we were still waiting and if the bus was on its way. A very quick text reply telling me the bus already left the pick up point!! Another hotel!! Of course I found this alarming and replied immediately saying my confirmation did not state this hotel but they insisted otherwise. I replied I have proof and requested the bus collect us. Thankfully it did but with all this, it was about 35 minutes later than planned.
The minibus was very comfortable with good views for all unlike another we've travelled in with another tour company. The driver pleasant and friendly.
Our first stop was Cenote Ik Kil. A shortened stop likely due to the pickup mess but arguably just about enough.
From there, it was a short drive to the archaeological site. A bit of orientation there and to receive our tickets and lunch stickers. We were initially told we would have 2 hours in the site, then lunch, then the planetarium. This subsequently changed to 1 hour in the site, then lunch then planetarium with time after to reenter the site and wander at our leisure. Again, this changed to remove the at leisure part.
The whole day felt rushed which is a shame because it could be such a great tour. The comfortable minibus, the lunch in the Mayaland restaurant and of course, the guide tour. We had small group of 9 with us, English speakers, and the rest Spanish speakers. We had just been on a tour which was supposed to be English only but was also Spanish and for us, it didnt work at all. This one was a slight improvement… the guide onsite would not translate a whole paragraph or two for what feels like 10 mins before doing the same again in English or Spanish (whichever was first). Instead he translated after each sentence. Takes a little getting used to be better than the other method. I speak a little Spanish but not enough to fully enjoy a tour and my family speak no Spanish. However, the onsite guide was good and we still enjoyed our "shortened" tour.
Lunch at the Mayaland Hotel was good. Buffet style with many options to choose from. There was also a little entertainment from the dancers.
The planetarium is a nice touch to finish the tour. Just a huge shame we couldn't go back into the site.
Mixed feelings about this tour. Has so much going for it. Just need to ensure they get the pick up details correct and not deviate from what customers have confirmation for. Also, not shorten the tour. It just casts a shadow on what would otherwise be an amazing day.
Would I book with Gray Line again…. the jury is out on that!

Driver and greeter at airport were easy to find and super helpful. Shuttle was very clean nicely cooled. Both trips we were the only 2 in the car which was a nice added bonus.

Transporte comodo y seguro, solo al la llegada un poco confuso para
encontrarlos

Hilario (our driver) and Hilda (Chich茅n Itz谩 guide) made this a fabulous experience for our family of 3! Open the Gate was perfect from pickup to drop off.
Hilario was prompt and courteous; he went above and beyond to ensure every person had exceptional service throughout the day. The Mercedes-Benz ride made traveling to Chich茅n simplified for the early-morning start to our day since riders could enjoy a 鈥渘ap鈥?as Hilario drove us to our destination. (*May wanna bring a blanket as it gets kinda chilly in the cabin otw). ?

Once at Chich茅n, Hilda and 6 others joined our group of 5. It was a small, personalized group that had a nice, morning breeze to follow us throughout the ancient grounds. Hilda was knowledgeable and a delight to learn from. My son, 12, absorbed the sites and quality of information as Hilda walked us through the history of the early Mayans.

Lunch was a perfect buffet of local cuisine. This isn鈥檛 a Michelin 5-star Restaurant, so be gracious in understanding they are providing for 100s of palates throughout the day at a convenient location. The food was enjoyable, and all beverages are included in this package. Otherwise, if you opt to go on your own, this will cost you around $40 p/p. It鈥檚 worth the package deal, my only wish is that we had more time to enjoy it. Perhaps Gray Line could give people the option to stay and eat or participate in the 鈥淢edicine Man鈥?act?

The final part of the day is visiting a descendant of the Mayans: a community leader/Medicine Man. Although I appreciate the continuity of heritage and history, I would have preferred the choice to 鈥渙pt鈥?out of this. Why? Personal reasons that conflict with my worldview. However, perhaps Mayaland can improve this by giving guests the option of participating or not in the future?
This of course is my opinion…

Overall, I believe Open the Gate: Chich茅n from Canc煤n is a 5-Star Tour because of the Overall Experience and Attention to Culture, History, Transportation, All that鈥檚 Included such as Guide, Buffet, Driver/Transportation, Drinks, Early Morning Access that missed the unforgiving Yucat谩n heat and crowds (Not included: *Chich茅n Entrance tickets/Planetarium will run about $25USD extra per person), and an experience enjoyed by the whole family!

Note: Wear sunscreen and bug repellent if you do not wear long, light-sleeved clothing. Dress for moderate walking on uneven terrain. Tour officially commences around 7:50 am and finishes around 1:10 pm. Hydrate. Use the bathroom prior to the beginning of the tour and know bathrooms will be located near the massive temple around 9:30 am- so that鈥檚 almost 2 hours from the beginning of the tour. Once the tour begins, food isn鈥檛 available until lunch around 11:30 am. (So 7:50-11:30 window without food. Bring a light snack if Blood-Sugar is an issue.)