Cin7

Excellent experience with a responsive team, eager to assist.

More flexible than expected.

Don't use this system for dropship orders as Cin7 have not included that in their normal setup. You have to use a fix which is time consuming and badly made

Good product, horrific implementation and customer service.

The Premium Support $500/month service has a SLA of 2 days. They will not hit the SLA ever. Their CS is poorly trained, do not maintain US hours (despite claiming they do), and will give you incorrect answers and then blame you for doing what they told you to do.

We are 3 weeks past go live and we have issues that have been unresolved for 3 weeks. I've talked with multiple mid level managers and they promise to fix things then disappear.

The training explains how to do something but not why or what the follow along effects are. You get 1 hour per week on the phone with an implementation specialist which is hardly enough time to figure everything out. There is zero support when you go live. I had to recommend creating a checklist to give to customers!

The CS Team is under resourced, incompetent and lost. I have lost all patience with them. They do not understand their own system.

Do not use QBO with Cin7 because they have no idea how the two interact and you're going to spend weeks trying to resolve simple issues where they will give you conflicting or incorrect instructions.

We just finished on-boarding with CIN7 and It was the best experience for this sort of implementation we have had. CIN7 is our 3rd IMS software in as many years. I had come to have low expectations considering the past 2 experiences. I was very happy to be wrong this time. Chris Varun Stephen handled out on-boarding and we were impressed. Not only is he very knowledgeable, he responded quickly and effectively to all of our questions. The software is very robust and our inventory is extensive and runs through 5 sales channels. There were a few hiccups, but the speed at which the CIN7 team responds and resolves issues is the best I've seen. If you are struggling to fins an IMS that works, I highly recommend you give these guys a look. Solid performance all around.

We went live with the system 7 weeks ago and so far so good. From working in the dark ages solely on Excel spreadsheets for our stock management Cin7 feels like we have finally come into the light! The set up process and training took quite a bit longer than expected (months!) but was worth the effort. Atul our implementation guide was great. Since going live we have been passed to the general support team which is the reason for the drop in one star, the support has gone from great with Atul to extremely slow / non-existent. Reading through some of the below reviews it does seem like the support after going live is not good enough. We have been trying to go live with the B2B site and are not getting anywhere due to a lack of response from the support team.
System is great so far, initial set up with Atul was great, they just need to do something about the ongoing support…..

Totally agree with the previous author. Bunch of bugs, horrible support which will easily ignore you for a week. I was super patient but that will be the first one of my negative reviews on all different platforms. Every day I'll add a new one somewhere until they either fix the issue we have for almost 2 months or I'll migrate to another platform and win a full refund via PayPal claims.
I spent so much time searching for the right software. Was sold on Cin7 because it does have all the functionality I need. Unfortunately, there was no way to know about all the bugs before full implementation. Now my intentions with this and other reviews are simple – let other business owners like myself to be aware of what they're getting into.

The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings……took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading.

Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials…..other than quoting for custom integration!

We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded…$3800…..

Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for…….point blank refusal…..just an offer to discount a new on boarding process…..that''s right must be our fault!

I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform.

Sales people are very slick, on boarding team are nice people……but the product is full of bugs and middle management deliver appalling customer service. Stay away.

One of the most bug-filled and disappointing software systems we have come across.

We had a significant price increase only 7-month into the subscription, more than 100%. Some would argue it is completely unethical business practice luring a company in long enough to invest enough time so set themselves up only to get an extreme pricing increase…

Was promised Premium Support as compensation for the price hike, managed to negotiate a small price drop but Premium Support was taken off without communicating that to us. Price is now back up where it was plus some.

Promised functionality but appears to have been built by people with little user insight.

Support response time is poor, the support staff we deal with try their best but with a system filled with bugs, it's pretty obvious they are fighting an uphill battle.

Zero compensation for lost data which was only one of the issues with bugs.

Do yourselves a favour and research all inventory systems available thoroughly before committing to CIN7. There are several other systems available with far fewer issues and quality customer service.

This software system is not ready for use.

After searching the market for an inventory system that could handle our highly evolving manufacturing process, Cin7 was the perfect fit. When you have one product that can be customized over 100 ways, it was hard to find a software solution with enough ins-and-outs to get the job done.

After 3 months of onboarding and careful workflow construction with Gavin, we have launched and are loving the software. The multi-level look we get at our inventory is phenomenal. Not to mention, our B2B customers have their own portal to shop, and WooCommerce integrates seamlessly as our online shopping portal.

The customer service we received from Gavin was top-notch, and we always felt very taken care of.

We have been using CIN7 for 9 months now. We trialed pretty much all the XERO compatible inventory platforms leading up to our final decision. We do a lot of serial number tracked capital equipment sales and CIN7 does this well.

This is a powerful tool with loads of features. It can be daunting at first but once the user interfaces became natural there is so much informational readily available at your fingertips with just a few clicks.

My biggest gripe is what was nothing short of woeful on boarding experience. The training was rubbish to put it bluntly. Our training was by an under skilled trainer and what I thought was just a quick intro turned out to be the full training package. They completely messed up our XERO integration and fell well short of the promised help here. Simple truth is, if we weren鈥檛 used to doing all our own in house support we would have been screwed. If you are not tech savvy with a good in house IT knowledge don鈥檛 use this program. Most times we have to hand support on a platter the issue before they can fix it. We did get there in the end though.

Now back to positives.
– Customer database is noted as a CRM and it offers a lot of options above a standard database.
– Smart buyer is awesome.
– Updating and loading of data is sooooo simple. Load by CSV or export CSV, change info and copy past straight back in. So easy.
– Quoting. One of few systems with images available on quotes.
– images also carry across to the bolt on B2B module
– B2B. We haven鈥檛 gone live yet and it鈥檚 not perfect but so good that it鈥檚 all integrated and info feeds straight across. Customer log in panel is great and they can view all invoices processed through the B2B and any manually entered.
– mail servers built in are great
– payment gateway. Just implementing now, but it seem like it will be very good, although a little pricey.
– reports are good, although no-one ever trained us on how to use them so still working it out. There鈥檚 a bit of negative again. Woeful training. Did I mention the training and onboarding was terrible.
– Integrations. There are so many but I will need to give up my first born child to afford all the ones I want. Did I mention it can be very expensive if you want the trimmings. Negotiate the hell out out the deal at the start. Work out what you want up front, cause there is not fixed pricing guide and you have to work for a deal. There鈥檚 that negative again.

All up. Look this is a super powerful program. If you are a small to mid size company and you wanting feature that only the big boys years ago would have, then this is a great option. We are in a modern era where smaller players can utilise programs like this and XERO for a competitive edge without having to spend tens of thousand of dollars.

It鈥檚 not a one size fits all though, so make sure the strengths of this program work for your business. Short list and do trials of your final two or three systems and understand them. Have trust in the fact that many of the features that don鈥檛 make sense now one day will. You will go, ahh that鈥檚 why they do it that way. It is a well built program, but learning it can be a challenge. Big learning curve but well worth it for us.

Hope this helps someone. I spent so much time on these dam reviews when we were looking. All the systems have pros and cons and none of them are perfect including this one, but it is very good.

Terrible customer service and understanding of what the users are actually after. It can take up to a week for a response, which is usually an email from them asking more questions. So we switched to premium support which is no different, still had to wait days for responses on our tickets. When I called up they said they would have to go back and verify if we were actually premium before answering my questions.

We were so frustrated we decided to cancel and were offered the following: "Happy to add credit so you do not get charged for next month. We will try for a month if this works otherwise we will process the cancellation request."

Once we stayed we were then charged for that extra month and told it would only be credited if we decided to stay and work through the problems. Made the decision to leave that much easier

One look on Glassdoor and you can see that staff are told to write positive reviews on Capterra, which I assume is the only positive ones they get.

IN RESPONSE TO YOUR REPLY:

"We offered a month's credit as we work through any remaining problems."

– You offered a months' credit and once we took it and had ticked over into that month, you then told us that month would be charged to our account unless we decided to stay. How unethical is that?

I am very happy with the decision to move forward with Cin7. For the price we paid this was the best option for our buck. Others were not covering enough ground to address our operational needs to the detail we needed.

No customer service or support. Pricing is not transparent, and very expensive for what it is.

One of the most clunky and disappointing software systems I've come across. We committed for specific reasons then spent 4 months of hell trying to get it to work, but it just kept breaking etc. Has lots of functionality but has been built by people with no user insight whatsoever. Not only that now we're trying to cancel it's impossible, simply getting ignored and i cant even log into my accoutn and cancel..
Poor show.
Nb. support response time is poor, the people i dealt with tried their best (Atul) but it's pretty obvious they are dealing with a poor system.

We had a large price hike after signing up with Cin7. It ended up four hundred percent over the following years. I had to keep phoning back as no one would return phone calls or emails when we wanted to see why the large price increases. It is not worth the cost for what you get. Very disappointing as the inventory is a big part of your business.

We wish to receive your call tomorrow to discuss about the pricing , if your decision is too harsh , then please get someone to discuss instead of discussing with "" account manager " no space of discussion. As the similar content from email you sent it over.

I try to call , but the only person to discuss is the "account manager" , however, it seems your appointed account manager would compromise in this matter.

As a result , cin7 continue to increase your price tremendously every year.

Having used Cin7 satisfactorily for several years, in 2018 we looked at moving away from cin7 after a substantial, way above inflation price hike. The alternative product felt like going back in time with a horrid interface and painful integration even though it offered a lot of extra (unnecessary functionality) so we stuck with Cin7 and added extra integrations which went well. We were happy to pay Cin7 for stripe integration for example, it made customers purchases so much quicker and the processing fees incurred were competitive. The easy workflow for new staff and reporting features are also really great. However, Jan 2020 we were advised of another >20% price hike coming up next month with an offer to discuss it if needed. For the 20% extra we get an abysmal level of support that is both slow and unsatisfactory at resolving issues. Cin7 appear to be pricing us out of using them. Our current issue for one user (we have 10 users) happens repeatedly and Cin7 just repeat the same answer to our request for help without reading the email properly. These sort of annoying niggles stop us from giving it 5 stars. Pricing is high and support is poor but it was an improvement over spreadsheets. Integrates well with e-commerce stores, eBay and accounts packages.

We have been with CIN7 for many years now. It does keep track of your stock and inventory accurately. While the interface is "clunky" it does work.

My major concern currently is support:

1) Support of recent times has become woefully bad.

2) It is now taking sometimes over a week for Support to actually look at your issue and respond.

3) You follow CIN7 up ask for a response with…….no response.

CIN7 if you bother to read and/or respond to this review look at cases :
00175140 – 4 days no response.
00175172 – 4 days no response.
00175549 – 3 days no response.

We signed up in Dec 2019 and the support after the sale is non existent. I have several questions on setting up our system and when I call I can only leave messages, 2 weeks and still no call back. I can speak to my integration contact but he does not have answers for all my questions and puts in support requests, no answers there either. If this is indication of how this company supports after the sale I would say go somewhere else and find a company that actually interacts with clients after signup. I don't have time to wait to talk to integrations once a week to get my issues resolved. Most answers quote the website sales pitch…I need real answers not sales pitch on how Cin 7 works.

April 17 2020—Follow up: After several months of testing we had to go live even though we had unanswered questions. Unfortunately, I have had zero help since. I have accounting errors with my QuickBooks and pricing error within Cin7 back end and POS. Now, we are left on our own. No call backs, you have to leave a message since they take no calls. Plus no return emails…if they do they are very late in day and I am at home (USA time). No support while I am at work, not really 24 hour support.

Oh, I bet I'll get a faster reply to this post than I will from Tech support.

We can feel the difference with Cin7 vs without. Their onboarding team is amazing too – super detailed and knowledgable.

Cin7 has revolutionized my small business! I find I am able to download reports and execute within the system the same or comparable functions as some of my large business counter parts, mainly the whole sales function. The excel spread sheet is eliminated in the inventory and pick & pack feature has drastically diminished human error in wrote items in the shipping process. I am grateful for this system. Thank you!

Best all-in-one system you can look for. I would highly recommended it to my friends.

We've had a number of issues since going live with CIN7. The training sessions were useful and Go Live was smoother than imagined however after using the system for 3 weeks now we have noticed many limitations. The reporting side of things is not user friendly. reports have too many filters with clunky tabs that you have to drag and drop and a terrible format that's difficult to read.

Our retail stores also have many complaints on the usability. Simple processes take many more steps to perform in CIN7. The system is sometimes quite glitchy and there was a mix up with end of day sales figures between our 2 stores. Problems also take a while to be resolved with support staff and critical issues that affect our daily trading are not urgently addressed. I hope all our issues will be resolved soon however so far in it seems CIN7 falls short from what was initially promised.

We went live with cin7 couple weeks ago. Although there's no major issue with the software itself but it's not the best software for inventory and reporting. The reporting system is a nightmare to work around with. It's great that they have heaps of options to choose from but it's upsetting that they wanted to charge us for a fee for custom reports. No two companies operate the same way – it doesn't sound right to charge us for custom reports. Even having simple request like adding special price and sub-sub-category into our reports, this would then categorize as 'customization' thus we got to pay for it.
I would also appreciate if cin7 customer support is efficient. As we only went live couple weeks ago, we would've expect bugs to be fixed asap and get as much support we need during this stage. and not 24-48 hours to wait for a respond, that's not ideal.

Great inventory software with flexible options.
The flip side of the flexibility is that you really do need to spend time designing the best implementation and setup for your operations, but once you do, its great software.
And the company are rolling out integrations with key online players, so it feels like the company is keeping pace with customer needs.