Marvin
7 years ago
Consolis Payments, also known as CES Software (cessoftware.co.uk) provide the services of my mobile card payment terminal. I also pay a month customer support fee. The unit was replaced recently due to a fault whilst updating, however, this was not as straight forward as I was led to believe and was left without a terminal for over 2 weeks! During this period I was unable to take payments from customers using the convenience of my mobile card machine.
When they finally decided to dispatch a replacement terminal several blunders were made by CES Software meaning it delayed me having a functioning terminal for even longer, delivering the terminal to wrong addresses, not advising on when terminal arriving so someone could accept delivery………
Finally I get a working terminal only for a month down the line for this unit to fail!!
I am now into my 5th day without a terminal and no signs of having the issue resolved any time soon. Customer services fail to keep me informed of any resolution to the problem and how it is to be resolved. It has now been 24 hours since I last heard from them stating the issue is in hand.? Very disappointed in this company's attitude which affects how my normally smooth operating business is being affected and slow pace of resolving any issues. I would not recommend relying on there services.
And the company slogan…….
'Experience the best in customer service'
When they finally decided to dispatch a replacement terminal several blunders were made by CES Software meaning it delayed me having a functioning terminal for even longer, delivering the terminal to wrong addresses, not advising on when terminal arriving so someone could accept delivery………
Finally I get a working terminal only for a month down the line for this unit to fail!!
I am now into my 5th day without a terminal and no signs of having the issue resolved any time soon. Customer services fail to keep me informed of any resolution to the problem and how it is to be resolved. It has now been 24 hours since I last heard from them stating the issue is in hand.? Very disappointed in this company's attitude which affects how my normally smooth operating business is being affected and slow pace of resolving any issues. I would not recommend relying on there services.
And the company slogan…….
'Experience the best in customer service'