Rosa
1 month ago
I don鈥檛 normally write reviews, but when I come face to face with true evil incarnate the world must know. My business was forced to close due to COVID-19 after two employees succumbed and passed away. I immediately reached out to Cadence Bank鈥檚 Portfolio Manager Elaine G. at the Georgia branch and explained my situation. To spare the details in case I have a character limit here, she could have cared less. She was condescending, without empathy, without tact, insulting, and basically displayed the profile of a sociopath. I explained that the CARES act SBA debt relief program will kick in soon which will significantly help me, and she claimed to have no clue what I was talking about. I referred her to the SBA website regarding the debt relief program for SBA 7(a) loans and she implied to not care or know anything about it. She suggested I do everything I can to keep up with payments despite my significant losses, and she implied everything I mentioned about the COVID-19 SBA debt relief program was nonsense. Am I in a dream or something? I tried to have basic human to human conversation with her relaying how much loss I (and the world) have experienced during COVID-19. She blew all that off. World struggles, national death tolls, and 3 deaths in my family alone during COVID. None of that seemed to matter to her. In as exact words as I can recall, she said she is not here to listen to personal sob stories and she must terminate the phone call. I find her actual persona is quite the opposite of her Linkedin profile, where she writes 鈥淚 like to listen to people, gather the facts and focus on a resolution for both parities in a respectful manner.鈥?She doesn鈥檛 listen, offers zero resolution except fear of punitive action, and she is most certainly not respectful. What an absolutely horrid human being. Karma is a _____, and her time is coming. She is horrible for the image of Cadence Bank, and I hope they act quickly before their reputation is tarnished by her stone cold inhumanity in a time that requires human decency more than ever.