Brittanyferries

STILL WAITING FOR REFUND
We originally booked a sailing from Santander to Portsmouth for the 6th June 2020 (DL40885). It was of course cancelled. The total amount we paid for that trip was 拢624.00.

As there were no pet friendly cabins on any of the sailing from northern Spain to the Uk we asked for a sailing between Caen/Ouistreham to Portsmouth for the 24th July 2020 (EA68489). The total amount we paid for that trip was 拢322.00.

It remains that you still owe us the balance of 拢302.00. I have phoned and emailed regarding this before but we still have heard nothing. Would you kindly arrange for the outstanding amount to be paid into our account at your earliest convenience.

Fed up with emailing and never getting an answer in the phone.

Linda Bell 07394 955320

Refund

Hello, I have tried to contact you on numerous times to no avail.
My family and I had a trip booked for last June. Which had to be cancelled due to Covid, and I recieved a voucher to rebook at a later date.
But as my husband is a stroke survivor we think thr risk is to high and would like a cash refund please. Annemarie

I am trying desperately to change a booking to get home from France. The option to change the booking online is not given and I am told I need to call customer services which I have tried to do no less than 18 x since yesterday.
The chat button does not work either.
Please can someone contact me urgently on 07838018079.
Danielle

Since this virus and Brittanyferrys closing there phone lines down i find it very difficult to contact them. I have sent emails on a few occasions because i am traveling with them to Spain and need to talk to any staff member or even a reply to my email but nothing. So since this virus i dont rate Brittanyferrys custommer service at all

Terrible communication, question avoidance, mis-information, deflection.

I've asked Brittany to answer one simple question and they have avoided answering, with replies coming few and far between.

Under article 18, they are obliged to provide a re-route at no extra cost at the earliest oppertunity.

I have asked for the legislation they are using to exempt themselves from article 18 and they have replied several times that article 19 does not apply due to Covid. Article 19 is for compensation which I am not asking for.

ARTICLE 18 BRITTANY.

Provide the legislation you are following to exempt yourselves or provide the re-route.

The only reason I am here is because they will no longer reply to my emails stating in their last communication that they "have nothing further to add".

very disappointed today. i have been loyal to BF by not looking for money refund but accepting vouchers for cancelled trips in April and May and this morning and last night trying to rebook for this Sunday Bilbao to Rosslare using the email sent to me offering a 15% discount on future bookings due to the problems. unfortunately the link on the email brings you to .co.uk site which does not allow me to book a ferry Spain to Ireland. i got through on the phone to a very helpful lady in Cork office who was able to do my booking but was unable to apply the 15% discount which is shocking as i seem to be one of the few who did not look for cash refund thinking it would help the company recover. sadly this glitch on the email link means i am down a lot of money, my original booking was DR58929
my new booking for this sunday is EB37782
I had been waiting until September to return home due to the high season prices being applied (which basically makes the voucher worthless anyway) but a family emergency means i have to now travel at short notice. very disappointed that the booking system in the offices does not allow the discount to be applied even though it is I assume offered to everyone who was cancelled.
Robert Doyle

I tried to contact BF to try and change our crossing due to travel restrictions and being in lockdown due to Covid 19. When I got no answer or email reply I started to panic and not knowing what to do, I thought I would get a credit note. However when I went to change our booking nowhere was it made clear that the link I hit on was final. I didn鈥檛 realise that I had just lost our holiday deposit. I didn鈥檛 even receive an email to confirm anything. Nothing.
When you did answer my email, I just got the same message back each time saying 鈥渟orry for your disappointment at loosing your deposit鈥?
This is terrible news, there is no customer service to speak to someone about our 鈧?00 deposit.
There was no way we could have sailed anyway, as all crossing where canceled shortly after. I thought BF would have given us credit note, not just keep our money. This is not how you treat your customers. Very bad for business.

BF all I see is a shambles of a company taking people鈥檚 money, cancelling trips but obvious for good reason but not giving people back their money, breaking their own terms and conditions in the process, not responding to contact forms or numerous of emails sent and putting their customers under undue stress etc… Why am I waiting and having to beg for my own money back 鈧?031… I would have given a 0star but It wasn鈥檛 an option. Shame on you BF… next step for me is legal action…

Ferry from Cork cancelled 2 days before departure. Our holiday plan completely ruined by this company. Can鈥檛 trust them. Deserves 0 stars. AVOID AVOID AVOID!!!

Their cancellation policy is punitive. Cancelling a booking nearly 5 months in advance of the event incurs a 25% loss.
Their mantra response of "It's in our T&Cs" doesn't take into account the fact that it's a punitive penalty for a booking so far in advance on a route (Cork-Roscoff) that is always over-subscribed. I believe it's greedy and bad business. A fair sliding scale would constitute an improvement but clearly they don't give a damn and just spurt their customer-unfriendly mantra. We've used Brittany Ferries many times over the years but won't do so again – there are alternatives – .and trust me, I'll discourage everyone I know to book elsewhere.
Bad 'stuff you, customer, your look-out' attitude.