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I ordered 4 dresses, 2 of which came after 3 months and that too not at my address but at the post office where I had to pay extra and go all the way to collect it. Rest 2 dresses never came and it's going to be 5 months already. The 2 dresses that I received were nothing like what they showed on the website. They were rather very poor in quality and incorrect sizes of the same 'small' size.
I have written then few emails but no response and my money has been wasted. PLEASE BE CAUTIOUS OF THIS WEBSITE. IT'S A FRAUD!!!
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I have been going back and fourth explaining myself for the refund for the two dresses!!! It was very exhausting and took time away from my life!!! I鈥檓 still waiting in the refund since June 2019 of this year and right now we are in October!!!! Please don鈥檛 waste your time and money in this so called online business!!!
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Merchandise is not as represented. Quality is super cheap. Not a legit business. You have it literally harass them for weeks to get returns information and then you have to harass them for weeks to get a response on refunds. I still haven鈥檛 received a refund.
Don鈥檛 buy. The good reviews are fake.
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Don鈥檛 waste your money!
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ON A GOOD NOTE, I REFUSE TO BURST A VESSEL OVER A FAKE $25 DRESS. IT CAME "EARLY" (I was shocked). WHEN I LOOKED AT IT, I KNEW THAT I'D BEEN HAD. THE PICTURE OF THE DRESS WAS BEAUTIFUL. FLUTED SLEEVE DARK GOLD EVENING GOWN. THIS ISN'T EVEN A BAD KNOCK-OFF. THAT'S WAY TO MUCH CREDIT FOR THIS CRAP. I USUALLY DO MY HOMEWORK AND THIS TIME, I DIDN'T. SHAME ON ME. SO, I'M MOVING ON WITH THE HOPE THAT SOMEBODY WILL READ THIS BEFORE THAT CLICK 'PAY' ON THE 'THELAKA' WESITE.
THIS IS BEYOND BUYER BEWARE. THIS IS "DON'T FRIGGEN TRUST THIS WEBSITE, THEY'RE FRAUDS". IF YOU READ THIS MESSAGE AND YOU PAY FOR ANYTHING FROM THIS COMPANY AFTER READING THESE MESSAGES, SOMETHING IS VERY WRONG. BE ANXIOUS FOR NOTHING… ESPECIALLY ANYTHING ON THAT SITE. GOOD LUCK. $25? THEY GOT ME… I'M OUT!!!
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Complete nightmare. I regret for not search for the review first.
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They do not delivery complete or in time and after that, they do not refund your money.
They are not serious bussines.
Stay away.
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I ordered 5 dresses and they come very different from the promised what's on the picture.
1. Look is not the same as the style shown on the picture.
2. Fabric is different and very low quality.
3. Size is much smaller than advertised.
Unable to return, person keep on negotiating money they are willing to return. I am not trying to negotiate, I simply can not and will not wear these dresses! They are not what I ordered as advertised.
I can buy much better quality dresses from the shop or market in the Netherlands from honest seller.
BEWARE: they change into THELAKA now, same company as GRACYBEE
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Does anyone know who to contact now?
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No return info available on the site, despite refund and return policy seemingly professional and upfront at time of purchase. Once you receive the order there is no clarity on how to place the return. Just a return policy that "says" to follow instructions and they will refund within 7 days, with no instructions anywhere: not in the package or the website at all. Just an email to contact them at their email as listed. Still waiting to hear back.
Very little transparency of shipping info provided as you wait a few weeks for the shipment to arrive. Only a DHL tracking number that you then cannot access…takes you to a foreign (Chinese writing) unsecured site.
The company name Gracybee.com also suddenly changed to Thelaka.com as soon as I received my items. Which is also disconcerting.
I got to Gracebee and Ratecute through fashion pages on a Pintrest site and fear Ratecute order will be the same. In fact, when checking my card statement found that both transactions were listed as Orderplus International Hong Kong HKG.
Once received, sizes are not accurate to the size chart as indicated at point of purchase. Seems to exploit plus size people in particular with deceptive tactics, claiming they have your plus size with proper measurements as listed, and then do not send those items as listed.
Quality of clothing is mediocher to poor. I didn't have the highest expectations, but really just loved the fabrics, colors and styles as they were shown/photogrpahed. The fabrics aren't all terrible. But the quality of the seamsmanship is poor and there is no lining at all in any of these so it looks and feels cheap. Some of the fabrics are also transparent/see-thru. You can tell they are made in mass quantities because of the stings of thread still attached, often not clean or unstraight edges and seams, no double seamed sewing so your seams are visible, etc., again just really cheap.
In retrospect, these are probably made by poor expolited people. In even deeper retrospect, these may likely be knock-offs of other companies' and/or designers' designs. This requires more research. How could they produce this terrible quality clothing and have such hi-quality photos on their websites? They are perhaps breaking copyright and trademark laws all over the place.
I regret this purchase in so many ways. I got dazzled by the artestry of the photos (probably not produced by them either) and the color and beauty of the fabrics as they are portrayed in the photos.
Each of these companies should be ashamed of themselves. And Pintrerest should be doing something to stop this from happening!
Contact your Credit Card company right away so they can guide you. They will ask you to contact the seller first, as per policy to give seller the opportunity to respond before you can dispute the charge.
Buyer beware…check reviews BEFORE you buy, not after.
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The good reviews are fake, as they are all from the same day -.- Shame on you! You make all Chinese look bad!
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instagram targets you and it's game over- this company is the same as 6 others – ll owned by the same parent company making incomplete clothes and shipping from china 2 months later. Good luck trying to get a refund, you will have to go through your credit card company because even after you provide proof 10 times that the returned items were received via USPS, they won't refund your money. STAY AWAY!
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1st. You can purchase the item again with 60% price only.
2nd. We are offering you $32 voucher as compensation.
3rd. We are offering you $29 refund as compensation.
4th. You can return the item for full refund
Of course I picked option 4. Is this even legal??
I paid 拢20 to have my parcel sent international tracked. It's still sitting in customs awaiting collection… one month later
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