ING Espa帽a

ING Spain is a terrible bank. Well, for 5 years they have been OK actually, but just last month they started to block all my incoming transfers from other European countries, for no apparent reason. They are asking for justifications to unblock them (even for a 10 Euro transfer). I am self employed and many of my clients are in other EU countries and pay me by transfer. Card payments I process via STRIPE and while ING has accepted probably 100 STRIPE transfers over the past 2 years, they decided to block the 101st. No reason or justification given. Just like that. All they do is send a nondescript email asking you to provide some justifications for a transfer that was blocked. But the email contains no information whatsoever about the transfer so you need to call them (phone queues, etc. you get the gist). Also, I am not sure how I can provide a justification for a client paying me as I do my income declarations at the end of the quarter. But just on principle, I do not see why I should have to do any declaration to my bank at all. It's not that I am receiving 6-digit transfers. Usually it's in the 3 digits. Their behaviour is simply outrageous and I am pretty sure illegal. It also goes against EU regulations regarding the free flow of capital and the SEPA regulations. They basically wihtold the money (probably playing with it on the stock market) before eventually releasing it. To me this is criminal behaviour so I have already filed a complaint with their ombudsman but have not had a reply. If it stays like this I will need to file a complaint with the Bank of Spain. I also went to the local branch where I was told that I should consider changing banks. Unbelievable. These guys suck! Stay away!

One star is far too much for this awful bank. I never felt so disrespected as a client before… Really really disappointing.

Web espa帽ola del banco ING. De confianza.

Web espa帽ola del banco ING. De confianza.