INFINITI Of Birmingham

I have owned Infiniti FX35 from Crown Automotive for some time. Less than two years of owning this vehicle, the dashboard began to crack. There was a well-known fact that the dashboards in any of the Infiniti FX35's were defective. I have owned only Nissan and Infiniti vehicles since the age of 18 (40-years). For an Infiniti vehicle to be an alleged luxury vehicle, there should be no interior problems such as dashboard splitting in less than two years of owning a new vehicle. On three separate occasions, I requested that Crown Automotive replace the defective dashboard. However, each time the general manager and service department refused to replace the defective dashboard.

In October 2014, Crown Automotive was bought out by coach Nick Saban, University of Alabama football, and Mr. Joe Agresti, Owner/President Dream Motor Group and Mercedes-Benz of Baton Rouge. Crown Automotive then became Infiniti of Birmingham. I was ecstatic to hear that coach Nick Saban was one of the owners of Infiniti of Birmingham. Given coach Saban's exceptional ethics, morals, and work standards, I thought there would be no problem for Infiniti of Birmingham to replace the defective dashboard. I sent a letter with pictures of the defective dashboard to both coach Saban and Mr. Agresti. Unfortunately, neither one of them had the professional courtesy to respond to my letter or contact me in any other manner.

Instead, Mr. Joe Agresti had the general manager of Infiniti of Birmingham, i.e., Randy Powell contacted me. Mr. Powell was curt and unprofessional in his response to my request for replacement of the affected dashboard in my vehicle. Despite coach Saban and Mr. Agresti buying out Crown Infiniti, I thought that they would extend the courtesy of assisting customers of the automobile dealership which they obtain. In an insolent manner, Mr. Powell stated that I was never a customer of Infiniti of Birmingham, and the dealership had no obligation to repair the defective dashboard. I still have been unable to get the defective dashboard replaced at the cost of Infiniti of Birmingham and the Nissan Corporation.

I would strongly suggest that no one purchase a vehicle from Infiniti's of Birmingham as well as Mercedes-Benz of Birmingham. There is no reason that any person should experience the horribly inauspicious and discourteous experience in which I encountered with Infiniti of Birmingham. There are so many other luxury car dealerships in the Birmingham area that have more amenable owners, general managers, and employees.