IncenseSage

Awesome experience. I love the products

My second time ordering Eid gifts. Both times a good experience. I recommend them.

The website was very easy to use. I ordered Swad brand candy coated fennel seeds. The website indicated that this item was in stock. I ordered two and later received an email that the item is not available.

The customer service email asked if I minded if they made a substitution but did not indicate the brand. It would be much preferable if the item listed on the website as being out of stock.

thank you.
Debbie

Excellent service, always available by phone, delivery of packages arrive early and on time. Professionalism yes 10 ********** stars! Thanks

Online you say in stock when I order day after cancel make sure you check the website for customer don鈥檛 waste time

Quick and easy to order items. The only thing I did not like was that the shipping cost more than the product itself.

This is the worst customer service experience I have experienced. They sent me the wrong product trying to tell me it was the same product I ordered, I ordered burgandy henna with oudth for hair and hands, but what they sent me was a brown henna without oudth ( for hair only, if you use henna you will know what I鈥檓 talking about ) in a completely different packaging, which was a completely different product, his brown and burgundy are completely two different colors , they sent me low quality henna in a different color! All the emails from them were useless because they keep repeating to me that it was exactly the same product, although I sent them the picture of what I ordered and a picture of what they sent me and you can tell in that picture that is a different product. I had to escalate the case to PayPal.
They agreed to give me a refund, but they said I have to ship it and pay for it myself, so I paid $16 ( three packages plus shipping ) to purchase a product from them, and I paid $11 to ship it back.

This is the worst customer service experience I have experienced. They sent me the wrong product trying to tell me it was the same product I ordered, I ordered burgandy henna with oudth for hair and hands, but what they sent me was a brown henna without oudth ( for hair only, if you use henna you will know what I鈥檓 talking about ) in a completely different packaging, which was a completely different product, his brown and burgundy are completely two different colors , they sent me low quality henna in a different color! All the emails from them were useless because they keep repeating to me that it was exactly the same product, although I sent them the picture of what I ordered and a picture of what they sent me and you can tell in that picture that is a different product. I had to escalate the case to PayPal.
They agreed to give me a refund, but they said I have to ship it and pay for it myself, so I paid $16 ( three packages plus shipping ) to purchase a product from them, and I paid $11 to ship it back.

Had trouble until I reach them and was able to know how to go about it

They wrote me that part of my order was not available. I would have canceled it entirely; but instead of waiting for my reply, they went ahead and shipped the part they had.

This store is amazing. It had everything I needed. Since my kids and I are indoors due to the outbreak 馃樂 we have been mixing hair oils and growing our hair. This store has the best products for the best price.

Good experience with this vendor.

Most of the box, while packaged same, contained a different smelling incense than what I ordered. Disappointed.

Very good product!

Great shopping experience first time using this company.

I'm just getting started with IncenseSage and will be able to be more specific after the order is delivered.

I gave you guys a 3star because I noticed that when i called earlier today I never received a response. I called a total of (4) times & a recording came on as if a live person were available but each time I was asked to leave my name & phone #. No live representative came to the phone which lead me to believe that there was no one at the office due to the holiday, That is very misleading for me because there should have been an appropriate recording specifying that the business was closed. My main purpose for contacting you guys was to discuss the product more in details & to find out the date the item would be delivered. I also think that your company is deceptive because you are using (2) totally different names & yet you are the same company. In order for me to shop at your business site again, You would have to make your delivery date more visible

Shouldn't charge for shipping the shippings more than the item

Hi, my name is Stephanie and this was my first time ordering from this company, and they were with my all the way. When one or two items that I had ordered were not available, they were friendly and quick to respond to offer me the same products, but from a different maker at the same price. They are kind and quick to resolve situations with my order, and I would happily recommend this company to my friends and family members. Thank you!

nice service

The product I ordered was not the brand name pictured/advertised.. Oh well, will not order anything from this company again.

Have received service over and above what has been expected……Thanks

My first online purchase and it went well.

Online order went well until I tried to add the 3rd item. Then it wouldn't give me the option to add it to my cart. I tried another item, thinking maybe that was out of stock but same problem! I had to go bto the previous screen to add the 3rd item! Otherwise everything was good!

Great incense, great price, fast shipping.