In The Hole Golf

Ordered a Bag Boy Compact golf cart on 5/8/2020. When ordered it said in stock. After placing the order received an order confirmation that then said product backordered with an expected shipping date of 8/2020. It is now Jan 2021 and after several attempts at contacting this company I have not heard one word from them. Now when I look up the status of my order it doesn't exist. I am resigned to the fact that I got ripped off $219.95 from In The Hole golf… What a real $#*!ty thing to do during a real $#*!ty time in all our lives.

Placed an order 12/17/2020. It says the order has been processed. No tracking number and no one with customer service can give me an answer or get back to me. I have spoken with 2 people and they were going to do an inquiry and email me back. Go elsewhere as I have done. Called again today to cancel my order. No call back as of yet. Will be calling my credit card company momentarily.

I purchased an item on 12/4 and it was charged to my credit card. I received the order confirmation but no other correspondence. I began emailing and leaving voice messages on 12/14 and never received a response. On 12/21, I finally called in and someone answered the phone. I was told they should be able to get it to my by Christmas and they would send me tracking info. I never received tracking info and called back on 12/22 and they answered again which was unexpected. They sent me tracking info but my order will not be here until 12/29. They did not even ship it until 12/22,18 days after they charged my credit card. I will never, ever order from this business again.

I placed an order for an item that they stated was in stock on December 6th. I received an email stating that they received my order and no other correspondence. It is now the week of Christmas and the present I ordered from them will not be received. I tried to contact them because that had (allegedly) the same item in stock in a different color. They never picked up their phone. Sent me a refund of my money with no other correspondence. BAD Service

I'm really disappointed that the product I ordered well in advance is now two days late. No tracking number so I can't query FedEx. This is a birthday gift and if it doesn't arrive today, I will go ballistic.

WORST Customer service I have ever experienced.
Ordered on September 25th. Two weeks went by. Nothing, called customer service ( what a joke)! Was told what I ordered, 300.00 golf bag, was no longer available in that color. Was sent three new options. Picked one with in the hour via email. Received email back. Would ship right away. 1 week later, no shipping info yet? I emailed same person to cancel my order, also called and left a voicemail to cancel my order to customer service( what a joke)! No response from any one. Next day sent another email, asking to please respond to my email ( is that to much to ask?). Meanwhile, found one locally, husbands Birthday present, needed it now!
4 days later received an email from someone else, good news your item shipped. Emailed them back within a minute, I CANCELLED THIS ORDER! They responded, with, when, how, did I get a confirmation! LOL! Responded with all my emails attached. No, I did not get a confirmation, because no one would respond! Have yet to receive a response to that email.
Then two days later, package arrives! Oh, then I have to pay $71.00 to ship back my package and to get my refund. We shall see how long that takes!
If you did not read my long post:
BOTTOM LINE DO NOT ORDER FROM IN THE HOLE GOLF!

Ordered a golf bag pull cart which did not arrive within expected ship date of 10 days. Tried multiple times to contact customer service leaving multiple messages and sending multiple emails yet no response. Finally I contacted the BBB. The next day they answered the phone I canceled the order. I never received a refund yet one month later the golf cart arrived: BROKEN! This was a product defect with a broken screw on the handle. Despite this I was told to take pictures so a UPS claim could be filed.
STAY AWAY

They allowed me to order something with no warning it was delayed 10-12 weeks. They charged my card immediately even though it wouldn't ship for 10-12 weeks. Ryan in customer service was extremely rude.

Ordered a cart – waited 13 weeks and never received. When I called they said they haven't received product; when I asked if they expected to – there response was no idea. When asked why they still had the product offered on the website – response was they don't deal with the website.

I ordered a golf accessory from this company because their website showed a ship date at time of order that was 20 days after the order was placed. A week after the ship date shown at time of order entry, there is no update on their website except "backordered". I sent two emails to the [email protected] address with no response. All I wanted was an update of some kind on what the manufacturer says is the new ship date. As other reviewers have noted, they immediately bill when you place the order, not when the order ships. If I get the product or a response, I will amend this review to keep it fair and accurate.

I read the reviews about response, which seemed a bit tough during the COVID crisis. I order a Clicgear 4.0, which everyone knows is a long lead time frame. Anyway, they got back to me within 4 business hours.

I would give them zero stars if possible. Clearly they don鈥檛 know how to run a business. I waited a month for a product and never received it. Talked to Ryan there. He was rude and did not care to take any initiative to help me out. He just canceled the order and hung up on me. Don鈥檛 waste your time with these morons. I hope they refund my money before I go to my credit card company.

I ordered the Bat Caddy xr3. Inthe hole took my payment!!! I have no tracking number , ive tried to call customer service. Cant get through. Ive disputed it with paypal! This was ordered May 27th! I still have not gotten anything! Not happy at all! Will never buy from this company again! Im out $800!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Easily the worst customer service I have ever dealt with. I know it's a tough time for everyone and we are all dealing with a new normal. But I have sent three seperate emails about an order placed over a month ago with absolutely no response. I never write reviews, ever, I'm only writing this in the hopes that maybe they see this and respond. Don't waste your money here trust me

I ordered a simple charger, it took weeks to receive only to find it was the wrong one. They said they would send the right one but did not. After following up again with them they said they would send it and that no one did the follow up the last time I called. I asked why it wasn't sent after the last call and I was asked, "have you heard about Covid?" These guys are expensive, glib and unreliable. A bad combination.

Says my page wasnt secure when i clicked the ad. I wouldnt trust it.

First time ordering from In The Hole! Golf and it was a great experience. My Bennington golf bag is exactly what I was expecting and was delivered at my door in Canada. This bag was easy to find on the internet but most of the companies didn't deliver to Canada. I was happy when I found In The Hole! Golf, they really delivered in every the sense of the word. Thanks for making me happy.

Real nice, light, pushcart which is easy to fold/unfold, and very maneuverable. Top quality and worth every penny. In the Hole Golf had a great price and sent the cart right away. Thanks very much. I'm sooo glad I found you and I look forward to future purchases from you!!!

I have received one of the two pair ordered.
The small glove that we ordered still has not arrived.
But the large we ordered did arrive as expected. I have not yet been able to try it out, but it is what I expected and ordered.

Perfect item, quick shipping with tracking, good price, overall a smooth transaction, I'm a happy customer.

I ordered Sun Mountain Umbrella and Seat for Speed Cart. The items were delivered separately. The one came was the Umbrella, the shipment was a little open, but it was a good condition.

There items were replacements for worn out or older golf accessories. I knew what to expected and was happy when the order arrived. Communication with the company was efficient. I am happy with this transaction. Will use this vendor again.

Product delivered by UPS to their wrong depot. They followed up with a phone call to me and the parcel was redirected correctly. I received it two days later. Good job UPS.

Good Shipment, Given I'm in Australia WA (couldn't be any further away). I placed an order on the 14th May & received delivery on the 1st June so just three weeks.
I also received updated tracking emails detailing it's delivery path, so I was aware of the scheduled arrival.

Unit looked Ok on the inside, but the packaging wasn't great. And Oh by the way, the unit only ran 5 times and died. Batcaddy guy said it was probably a return. Not stated when I bought it.