Lacy
11 months ago
My fianc茅 traded his Jeep in on February 23rd for a used Kia Optima at imperial Toyota in Milford Ma. Let me start at the beginning. We were told by our salesman that we still had 5 years left on the warranty because Kia鈥檚 warranty is 10yr/100,000miles which ever comes first. We signed all paperwork in the accounting office where the woman was unprofessional swearing at her slow computer and just rude in general. After the paperwork was signed she inform us we have no warranty and states that the Kia warranty is only good for original owner and not carried over even though the car only had 19,000 miles. So $3000 later we buy a service plan. Jump ahead 24 hours to Monday evening when my fianc茅 is driving home from work doing 65mph on the highway and goes to slow down to take his exit only to realize he has no brakes. That鈥檚 right a car we owned less then 24 has no brakes. The caliper fell off while he was driving. Luckily he knew to down shift and use his E brake. So he is safe. He calls the dealership and tells them what happens. They ask of he can drive the car to milford and they will fix it? Are you serious? After going back and forth for several hours they send a tow truck but didn鈥檛 want to bring him a rental. The rental was free because of the $3000 warranty we purchased the day before. More going back and forth and no one seeming to give a rats butt that my fianc茅 could of just been killed. They ask if he can go into work late the next morning and come in and pick up the rental in the morning. Mind you no car to get him there and they want him to lose money and take time out of work for losing brakes on a car 24 hours old. 10pm rental car arrives at our house because the guy who sold us the car felt bad and delivered it himself. Car was fixed over the next few days but we also realized half of the taillights didn鈥檛 work either so they had to fix those also and there were 2 safety recalls on the car as well. The car also had a sticker on it that said safety 鉁? So before selling us the car it had to have a 23-24 point inspection and how on earth it passed is beyond me. I called Nancy the next day because I wanted to talk to the GM and was told I had to go through her. She put me through to the sales manager and we have been getting the run around for almost 3 weeks on this matter because we feel no one is taking it seriously or taking responsibility for it. The sales manager was suppose to speak with the general manager in regards to this matter last week. So I gave him the week and heard nothing. I messaged him at the end of the week and was told he was meeting with the GM that day which was Friday and again nothing. I messaged him Saturday to ask what the outcome was and he said let me ask and nothing else from him all weekend. My fianc茅 messaged him yesterday asking about the meeting again and was ignored. No message from him. I messaged him this morning because the cars temporary plates expired this Saturday and we haven鈥檛 heard anything from them about it being registered yet and because he ignored my fianc茅 yesterday. He replied to me with a 鈥淚 will check鈥?you will check what? That the car will be registered? No we paid for them to register it get it done and of course no answer on if the GM has been filled in as to what happened or if the car has been or will be registered by Saturday. I have bought a few cars there before and will not be buying another one ever. Worst experience I have ever had and I have bought about 10 new cars over the years. I am still waiting for answers as to why this happened and what they have to say for themselves.