Noe
6 months ago
It's a terrible customer service. They booked me a car (and sent a contract on email) with Europcar for 11pm. When I arrived, Europcar was closed. Europcar customer's service was understanding, and helpful, and they provided proof that they did not have such booking. Imoova customer service was terrible: they shut me on the phone, avoided my calls, and kept giving me excuses "in 2 days you will receive an email" "we are not in the office now, call in the afternoon" and so on. Would definitely NOT RECOMMEND.
,
Matthew
1 year ago
Imoova charge double what the hire company does for extra days – don't fall for it, go direct.
They take $25 for every booking amendment…this adds up and they never waive it.
They were rude on the phone when trying to dispute being charged double/twice.
Dealing with imoova was a pain, should have gone direct to rental company rather than pay double what I should have just for their undisclosed and hidden commission.
They don't tell you about the extra cost of the per km road tax in NZ despite asking repeatedly for a breakdown of all costs we would meet when taking up the relocation.
NEVER AGAIN
They take $25 for every booking amendment…this adds up and they never waive it.
They were rude on the phone when trying to dispute being charged double/twice.
Dealing with imoova was a pain, should have gone direct to rental company rather than pay double what I should have just for their undisclosed and hidden commission.
They don't tell you about the extra cost of the per km road tax in NZ despite asking repeatedly for a breakdown of all costs we would meet when taking up the relocation.
NEVER AGAIN