IMEI GURUS

A truly great company. Professional, patient, understanding and very helpful. A true representative of a great company and restores my belief in the "customer comes first"

you guys have the most reliable and trustworthy service ever

The technician I was assigned, was very professional throughout the whole process, and even answered my stupid questions, aswell. Everything went smooth, with perfect result.

difference between Mr Melvin and all the other people at the Gurus is he is very patient and polite all the other ones act like their too good to work on your phone especially if you have no idea how to use ODIN thank u again Mr Melvin

these are my go-to guys! always knowledgeable about what to do super friendly and get the job done right and quick! thank you all again! and i will definitely keep coming back!

These guys are the best at what they do. Have used them many times now and that's for a reason. If you need this service this place is trustworthy!

I am genuinely shocked (in a good way) At how amazingly easy this was to have done, Stoney from customer support, rid me of my concerns and did something I didnt think was possible in 5 minutes. You simply cant ask for better service than that. Thank you so much Stoney and imeigurus

DO NOT! I REPEAT DO NOT USE THIS SERVICE… THEY ARE VERY UNPROFESSIONAL, CONSTANT MISTAKES AND THEY GET MAD IF YOU COMPLAIN. THERE ARE BETTER COMPANIES WITH WAY BETTER CUSTOMER SERVICE. THIS COMPANY IS A TOTAL SCAM.

This must be the worse unlock service out there. The people in the chat are extremely rude and don't know what they are doing. You can probably be lucky enough to have your service run smoothly, but i would definitely try another company instead of this one!

Horrible!!!!! No customer service at all! seems a very small company handled by the owner. There is no way someone is monitoring anything is done there! They cursed, they lectured, they threw dirt on bigger companies and even mentioned they would show up at my business, i couldn't believe what i was hearing, it felt pointless to even continue any type of interaction. Without any exaggeration at all, i am shocked and offended. I have experienced bad service in the past, but this is at another level!!!!

I had a Note 8 repaired and it seemed to work great. I was impressed by the process and the professionalism of these guys. After a week I lost all mobile data and couldn't use the phone for anything but calls and SMS. I reached out to IMEI Gurus and they were unwilling to assist me with the matter. After working with the store I found that the problem was that the IMEI they put on my phone was from an old phone not capable of LTE so AT&T's system was automatically shutting my LTE off. They could restore it but the system would auto remove it every so often. I brought this up with this company but they refused to help me. I was not getting what I paid for and I eventually filed a dispute with PayPal. IMEI Gurus refused to deal with the situation at all. PayPal eventually refunded me the money which is not what I wanted. I wanted a working phone and had already been scammed once by a lowlife selling me a phone and reporting it lost or stolen 4 months after the sale. I reached out to IMEI Gurus today to try and fix the phone I had to get to replace the non-working Note 8 broke and I tried putting my sim in the Note 8 to find that the IMEI was added to the blacklist by IMEI. I even offered my own donor IMEI from a phone that does get LTE but I was called a scam artist and told I am not welcome there. I am also filling a complaint with the BBB, Samsung, and AT&T! The point is that these guys do know their stuff and could really help make people whole after being scammed but you are rolling the dice on if your IMEI will be from 2005 and gets flagged in AT&T's system as unable to even receive signals that your phone clearly can. IMEI Gurus website clearly states "YOUR DEVICE WILL BE ASSIGNED A NEW IMEI NUMBER 鈥?THAT IS GUARANTEED TO NEVER BLOCK AGAIN!" but this is not true. I was under the impression that Samsung was issuing new IMEIs or something like that but was educated by IMEI Guru staff that that is impossible. If it is impossible then why does it not state that the IMEI is a donor IMEI and that it may come from a phone that is 5 to 10 years old? I came to IMEI Gurus because I have no idea how any of this works. So you might get really good service or you may get a junk IMEI that doesn't give you anything near a working device.

these dudes are the best, they're the source.

Rude and unprofessional. selling I.C chips that don't work and won't return for a refund. they keep cert of phones and they work on and reuse and share your certs if you don't pay. complete rip-off. stay away….

I put myself into a bad situation, admittedly.
I had bought a phone (a Samsung Galaxy S8+) from someone online. They said it was good, clean, unlocked, even sent me a clean IMEI when I asked for it. But… I wasn't careful enough; they sent me another IMEI than the one for the actual phone, and it turned out that they had reported it stolen and filed an insurance claim the same day I bought it. I thought I had lost out on my money.

Then IMEI Gurus came into the picture, and completely turned this situation around. I can't possibly express my gratitude enough!

Paid for an IMEI repair about $40 or so. After 1 year and couple of months they blacklisted the IMEI sold to me. No answer to my emails since then…