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Mange mange tak.
David
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— update —
I don't think the provided information is true. I'm sure that this is written somewhere in your internal policies – but it is just a significant misinformation made up from air. There are authorized sales and authorized service providers of Jaguar in Denmark, for decades.
How come other insurance companies in Denmark can find service providers for fixing the car? There are hundreds of these cars running in Denmark on the roads.
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car insurance.
I had a claim where I was not updated, not given any quote info from their selected garage for the cost, and agreed – WITHOUT my permission –
an extortionate amount of money for a small dent and scratch to a side door. At no time in the process were we contacted, kept up to date or asked approval of cost appraisal during reparation.
When I called, which was recorded, they agreed we would pay nothing and yet 5 months later, we
received a huge bill.
We contested through the correct channels and their employee listened and even admited we were misinformed, yet it didn鈥檛 make any difference. They simply don鈥檛 care, have poor correspondence (clearly translated through Google translation) and have been very aggressive
in their response.
End result: They were in the wrong, but we
still need to pay.
Lease cancelled and expecting more charges.
Avoid this company at all costs!!!
Update: Further contacted today via telephone for me to explain situation and this post.
Professional call but, no further outcome. Will take back the feedback and hoping come Back with something. Fingers crossed.
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