H2O Wireless

I was on hold for 49 minutes and they still didn't fix the problem. I had to restart my phone every single time I had to make a call. They will tell you that technical service will call but that won't ever happen. Go with someone else.

VERY BAD SUPPORT. LOST MONEY. NO REFUNDS, AND THEY DON'T CARE. WORST COMPANY EVER…

I had the severe misfortune to have to call into customer support this morning. After being yelled at, condescended to, disrespected, and hung up on (at least 8 times). I was placed on hold for more than an hour by one associate before they hung up on me. After calling back another 14 times, and spending another 40 minutes on hold, being hung up on; calling back and getting placed on hold again… After 2.5 hours of this horrific experience from their "customer service" team, I was FINALLY able to speak to a manager in the billing department.
This is all after I spent money on the SIM card, spent money on the service, only to find out that the SIM card was invalid. I had cancelled the service and was promised that I would not be charged. Then I was charged, and my already poor experience with H2O Wireless got oh so unimaginably worse.

Fraud company. Worst customer service. Don't purchase this.

Tried to conduct business on the wireless service provided but the other party could not hear me. Made a couple of attempt to reach the company but was unsuccessful. Sending text and photos is great but the phone service is not decent enough to connect.

Worst customer service ever. H20 known for bad customer service

I am very disappointed with H2O customer service with a situation that happened, so I called H2O back to speak with a supervisor whose took forever to answer the phone. When I was explaining what happened previously with the agent the supervisor hung the phone on my face! Terrible! Very unprofessional! 🙁 🙁

I live in a major metropolitan area and the service is minimally adequate. Download speeds are poor. They have one of the better pay by the minute plans and that is why I'm with them. Their customer service is one of the worst of any company in any industry out there. Their people lack training. I have been given misinformation on several occasions, and when going to a manager the same applies.

If you don't use a lot of air time and want a cheap pay by the minute plan with OK coverage and nonexistent customer service they would be OK. I haven't shopped for others as I've been with them for a couple years so, for the price, there may be others out there now. When I upgrade to a monthly plan it will definitely not be with H2O.

THIS COMPANY IS FULL OF BULL …. AFTER 10 YEARS OF BEING A CUSTOMER I CANT EVEN GET A 24 HOUR EXTENSION, IM LEAVING THIS SERVICE PROVIDER, THERE ARE BETTER ONES….

Excellent services.

H20 wireless dot no buy this they are real scanmer they sell supposed unlimited plan but is no unlimited plan 60 Dolar for unlimited, and is no unlimited this is scammers big scammer dot no buy it dont wasted your money with this you will be big dissatisfied

just bought the service as adverted on internet "THE NEW UNLIMITED" fully UNLIMITED 4G LTE Data and UNLIMITED Hotspot
not working. just two days ago i transferred the service to h2o wireless. contact customer service reply was totally garbage. going to put the amount in disputed category with my credit card company.

I have been using H20 wireless for 5 years now. Like any other provider, there has been downtime, but their customer service has always been helpful and fair. Thank you h20!

Giving 1 as there is no 0 star.
I referred H2O to one of my friend and he already ordered SIM and activated using my referral code. As per H2O I should get the reward points worth $30 but even after 3 days no points in my account. Looks like fake referral program to get customer.

I have been using H2O prepaid service for more than 3 years. I get a good connection in mid-west and other places I have visited in US, with no dropped calls. I only recharge when my balance is low and never had any issue with their customer service. I have contacted their customer service on few occasions, like data plan not working, for recharge and switching plans. They had been mostly helpful.

Over these years, once I received a lot of prank calls, voice mails and text messages from different users over the course of 2 weeks. I contacted H2O customer service and was told they will investigate it and get back to me, and give me the credit, which never happened. But you can't expect the top notch service at this price. I even had issues with T-Mobile customer service, just saying.

Double billing, lousy support.

Had constant problems with H20. For example:

– one time they switched my plan from pas as you go to a monthly plan without my permission. Once i called the operator, they said they will switch back to pay as you go but i had to jump though several hoops PLUS i would lose my $10 – $15 in credit with them. This was their fault entirely.

– Every time i call them, they either disconnect on me (intentionally or unintentionally). Often, when i call, i have to call 5x and explain the situation 5x because i keep getting disconnected. The website chat is no different.

– Their customer verification procedures are crazy. They ask you thinks like who do you text message most? This is crazy – nobody uses text message anymore. Some operators refused to assist me with my complain because i couldnt verify who i texted most. In my first 6 months with them – i had never texted a soul, i told them this, they said they still couldn't help.

– All in all i probaly lost $100 – $200 in my money because of their disorganization, poor customer service, etc

– Also, every time my sim expires (sometimes i travel and am away for 2-3 months at a time), i understand the expiration policy. So i buy a new sim, but setting it up never works.I kid you not – i sit on the phone with their customer service for 2-3 hours each time.

H2O wireless treats its customers virtually like dirt. Although their service is somewhat cheap you get what you pay for. Today my $40 prepaid phone plan was up for renewal. Therefore I contacted H2O customer service because I wanted to change to a $30 plan. However, the agent Alby refused to allow this change unless I agree to forfeit the autopay charge that has been made by H2O this morning. This issue was not even resolved by Bianca, the supervisor of that customer service agent. Why should I pay a penalty when I am contacting H2O on the day the phone plan is up for renewal? I asked them to change the plan and refund the excess charge to my credit card but both agents adamantly refused that citing company policy.
The H2O agents don't know how to handle even a simple customer request without pissing-off the customer. This is evident by all the negative customer reviews.

My husband and I switched over to H2O wireless last month. I did not have data or sms services (even though I had full bars of service) for the first week and called the tech department several times but none of the representatives I spoke to were helpful. Every single representative offered the SAME advice (which clearly didn't work) and one of them started to get aggressive with me when I (very nicely) asked him if there was something else I could try because the solution they were offering wasn't working. I ended up resolving the issue on my own using a youtube video. Also they don't seem to ever record notes on my account because I've had to explain my situation to EVERY SINGLE ONE of the 12+ representatives I've spoken to.

That was last month. Today my husband and I are trying to recharge our plan but apparently an auto-recharge option is not available to customers with multiple lines. My husband is currently on the phone with them for the 5th time because the representatives can't seem to do anything right. It took several attempts for one representative to take down my husband's account number and when my husband asked another representative to add X amount to both lines, she ended up charging only one line with a random amount. Now another person is telling him that suddenly the other line (mine) doesn't exist and that there is no record of my husband paying the first amount… He's STILL on the phone with them

These customer reps transfer calls (it's rare for them to even transfer you to the right department) when they don't know the solution to something, but literally NO ONE seems to know what they are doing.

RUN. Do NOT use H2O

I have a pre-paid plan with H2O and there is constant problem with data (called customer service, i got new settings for APN which did not help). When i am out of home I am basically offline most of the time. The number i received had to be very recently used by someone else – i get calls and messages everyday from people looking for that person so they don't even have any awaiting period before they give phone number to a new customer.
The option of making phone a hotspot is off, i pay for the data why am i limited to using them only from my mobile phone?
I do not recommend this service.

I bought service from H2O before 3 weeks and I am still waiting to get the port-in process to be complete. 3 WEEKS – can you believe it? During this time I have not been able to receive any incoming calls. I can call others, and use data, but no one can call me.

My past service provider has cleared everything but H2O has no idea what they are doing. Their customer service is just asking me to wait but I have waited for long already.

Also, they are not doing anything on their own…I have called them half a dozen times and each time, they talk to me properly, but nothing happens.

Customer Service, where are you?

My number is 717-602-6142 — but hey, you cannot call me yet.

They basically have no customer support. The first time I chatted with an agent I was almost convinced they were a bot. I talked to 3 different agents to solve my network connectivity issues, but they didn't provide any real technical solution (only things like "restart your phone", "go outside or close to the window" etc). I switched to a different provider, it was a really frustrating experience.

H2O is very very bad service" Zeero Star"

They don't have proper Customer service and they are not capable enough to fix the issues.

I have ported my number from ATT to H2O (Great mistake I made here )

to port my number they took 2 days
after activation only I was able call and no internet , after too many calls with customer care they are able to fix the issue..

But I am not getting incoming calls

when I called to customer care they said your handset is not good enough to get incoming calls and speak to your handset company " what ?" do you want me talk to Apple ? how funny this is!

I disconnected my call and then again I tried one more time, this time another agent said currently there is any issue going on internally you have to wait 24hrs to fix it " what to fix the issue I need to wait another day without phone?"

I disconnected my call and then again I tried one more time,
This time another funny guy pick my call told" you did not complete voice mail service hence you are not getting calls "What ? is there any link between voice mail and incoming calls ?" ok I trusted him and configured Voice mail but no use still I did not get incoming calls.

Then again I tried one more time, this time another expert picked, she was sure that your number is not released by ATT hence you are not getting incoming calls " What ?' if that is the case I should not be able to make out going calls as well right, she said " no no I am 200% sure this is problem with ATT so talk to them and get release your number " here I am innocent and I need to get my number so I don't have a choice.

So I called to ATT, literally they laughed at me, see below ATT agent comment
" Aaron: if you are able to make calls that means the number is ported. " "Aaron: However, if number had been active with us that could be an issue with AT&T port out, but the number has already been canceled and transferred to your new provider successfully. "
"Aaron: As the line has already been canceled from AT&T and successfully moved to a new carrier provider so, I would request you to please contact your new service provider again and told then you need help with the port provisioning."

I don't understand why do H2O have these kind of customer care?

I purchased a starterkit – No service – No fix

Got no service on the sim. I contacted customer service to address the problem, with no luck on the chat after 1 hour !

When i drove to San Diego (From newport beach) the service suddently worked, but when drove away from San Diego again, it stopped working again.

I again addressed this issue to customer service. The answer was in short terms that sorry, but it work in some area codes and not in others ?

They suggested to work further on the issue, by asking for my callback number….. uuuh. i have no service on my phone. Really smart.

I would never use this provider again nor would i recomment it to any, unless they want no service an waste hours of time on the chat… with the result of not getting what you paid for.

So i had to purchase a new kit from another provider wich worked fine.

Although H2O Wireless' *Customer-service and account-administering clients' access thereto* are and have been atrociously poor, especially on Sundays – and rarely on BOTH weekends and many Monday or Thursday evenings as well as occasionally on Saturdays, too, H2O Wireless *Website and Webpages* are informative, very well-designed, simply grab prospective account-holding customers' attention, and well-compiled. Unfortunately, users attempting to get help for PIN- or PUK-code retrieval and other strictly-technical and/or access-related issues will be most likely to get those issues corrected or resolved *only* through a mobile-device-repair-service-providing retailer *on weekday afternoons or late mornings. The Customer-service (de facto, also often foreign Call-Center[call-Centre]) clerks have tended to deal much more professionally, intelligibly, and promptly with those sorts of retailers than with the customers themselves, directly.
Customers lacking that or any other legal or quasi-legal aid and help from repair agents will have to use the company's webpages and their clear definition of unusual terms and abbreviations to get some of the aid they need, especially after AND before hours,…and do so without being kept on"hold" or otherwise guided into and kept "running" in meaningless-option-and prompt-"spewing" automated-answering systems and automatic "phone trees" that only often help most clerks give the affected customers the "runaround" while they wait fifteen minutes or longer for even the first steps taken toward correction of the issue to be realized.