H10 Hotels

I've used H10 hotels for many years and would have no hesitation in recommending them until now. I booked a hotel last year the Andulicia Plaza in Spain. Due to the crazy world we find ourselves in currently they've been refunding me the monies now for a month and its now daily to chase them and I keep getting the same message. I've escalated via Resolver to raise a complaint. The after service is awful and unfortunately will never use them again which is very sad.

I stayed at Ocean Coral Springs in Trelawney, Jamaica from March 8th-13th. Upon arriving at the resort check in was quick and easy. The resort is beautiful. I stayed in the Master Privilege Suite room 1166. The room was incredible, ocean front, large and beautifully decorated however, you could tell that the room was finished poorly. Sinks wouldn't drain properly, paint splatter on the floors, shower leaks onto the floor outside the shower. All that aside my dream trip quickly became uncomfortable. I traveled to the resort by myself, as a solo female traveler. I was not naive about the warnings for woman traveling to this county and I have traveled internationally before and I have never experienced this level of sexual harassment anywhere else I have been. I had security of the resort following me and making comments as i walked from the beach to the pool. I had waiters, maintenance men and cooks hit on me every time they got a chance. I could not even sit out on my balcony without a man saying something or trying to talk to me inappropriately. Even as uncomfortable as all of this made me feel I could have handled this… but the afternoon before I was to fly back home it got worse. I was on my way back from the beach and had stop to get food. When i reached my hotel room my hands were full and a man who stocks the fridge opened my room door for me, he then followed me into the room and grabbed me from behind, as i was struggling to get away from him he tried to kiss me. He then tried dragging me to the bed while telling me "I wanted it" and that "nobody would have to know". I fought back and made it to my room door and was able to push him out of the room. I then shoved a chair under the door handle and was terrified to leave my room. I barely slept that night and contact the resort before I left. The resort assured me that they would investigate this and handle it appropriately. Yet here we are 4 weeks later and the resort has done nothing. In fact the last email I received from them was a nondisclosure agreement that they wanted me to sign to issue me a 2 night refund as a "gesture of good will". They have yet to apologize or to acknowledge that I was almost RAPED in my hotel room by an employee of their resort. They will not tell me that they have fired this employee so it is safe to assume this man still works for this resort. I cannot in good faith not let others know of my experience at this resort. My fear is the next girl may not be lucky enough to get away. It is very clear that OCS and H10 resorts do not care about the safety of their employees.

I stayed at H10 las palmeras
The worst experience in my life
I arrived around 10 pm
They said we will give you a present
In the photos you can see the present
Dirty bathroom with pee and towels thrown and bed has been used and towels evereywhere
Something that happens for the first time in my life
Their present supposed to be an upgrade from standard room to junior suite
When I went to front desk i found a different person a male with small pony tail and he didnt care just sent me to a standard room WITHOUT apologizing
鬲

We had reservations at Ocean Maya Royale Riveria Maya Mexico, which is a mid-sized adult-only resort, they moved us to a large family resort which we definitely had no interest in. We were moved without notice which they admit they knew we were getting prior to us leaving our home and could have let us make the decision prior to leaving, but they decided not to contact us. We asked for a refund and they denied it. I asked to have them keep my money and I would pay for a new hotel and asked them to transport me and they won't do that. We were told we would be in a Junior Suite with a king bed at an H10 resort Ocean Coral & T but that was not the case. I asked them to call back to the other hotel to discuss this and they refused. This a game H10 is playing, they place us like pawns to fill more rooms in their hotel with no care for their customers. We met at least a dozen other couples that were also moved from the other two resorts they have in the area. DO NOT BOOK A STAY WITH H10 RESORTS, YOU WILL HAVE NO IDEA WHERE YOU WILL ACTUALLY BE STAYING AND THEY WILL TREAT YOU LIKE CRAP!!!!

The Coral Springs Resort in Jamaica property is beautiful at first sight, but when you look further into details you will find that it's highly over rated. The advertising from many booking companies is very misleading. Truly not a 5 star! I visited Feb 13-18, 2020. I had to request electricity to be turned on at least 5 times a day – EVERYDAY! Taking a shower at night, drinking a cool refreshment from the fridge, charging my phone, and watching tv was challenging. I spent more time in the hotel lobby making requests and writing complaints than time allowed to enjoy the few amenities that were available on site. Security is not sound. There is no dead bolt on the door and my 2nd day there another guest was able to use their key to open and walk into my room thinking it was theirs! Was the room double booked??? It doesn't make sense to secure your belongings into a safe that you unlock with your room key! The management practices avoidance tactics and lets the receptionist do all the talking by asking that you come back later.Most employees were considerate and tried to be accommodating the best they could. I had to get a beach towel from the bellhop and locate maintenance with the help of the security guard. Sewage smells filled the 1st floor air ways! I was also disappointed that the lazy river did not open as promised during my stay. The garden view room lacks the beauty of the garden. I saw much dirt from room 1249 and little flowers. I loved the pool area and the people I encountered. Take an excursion to get relief from hotel woes.

I would highly recommend this hotel brand the staff at the h10 in Barcelona were polite helpful and made my stay so memorable thank you

We stayed All Inclusive with this hotel last year in May, and was really impressed with the whole experience . The hotel is just across the road from the beach and a short walk to the shops and restaurants. The food and drink here was really good, and the entertainment was great for kids. My son who is 4, particularly liked the pirate ship with the slides. My only criticism would be the temperature of one of the pools (with the slides) was really cold. Other than that we all had a Fab time. ?

H10 Atlantic Sunset, Tenerife
Our poor experience started before we arrived, we should have known the hotel would not be much better, we had to write to the CEO of H10 to get any traction.
I am not able to give H10 Atlantic Sunset a zero rating, if I could I would have.

Dear Mr Espelt (The CEO H10)

I apologise for contacting you directly, however I am extremely
frustrated with the service received to date from H10.

I am hoping you can help.

I have booked 2 rooms at your new hotel in Tenerife, the H10 Atlantic
Sunset, arriving at 31/12/19.

We have been trying since Saturday 21/12/19 to get a restaurant booked
for New Years Eve at the hotel, also to understand what other
entertainment is on offer on NYE.

We have tried now a further 7 times to get through to Guest Services,
in frustration I sent an email to H10 complaints on the 22/12/19, I
still have had no response.

Yesterday we spoke to reception at the H10 Atlantic Sunset for the 3rd
time, they gave my wife an absolute guarantee that Guest Services
would call back yesterday, still no contact.

We visit to Tenerife 3 times a year, we saw your new H10 hotel whilst
staying at the Hard Rock in November (For the 4th time) and so I
wondered over to take a look, hence the booking, I do hope that the
services we will receive when we arrive improves on the experience to
date.

Regards Mr T

The whole service is garbage! They don鈥檛 answer their phones.

I regret purchasing this membership.

H10 Marina Barcelona
If i visit Barcelona again, it Will be here again.

Cleaning 猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍
Spa 猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍
Personale 猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍
All the hotel 猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍猸愶笍

I have booked to revisit the Timanfaya Palace hotel in January 2020, with my three sisters, my third visit within twelve months, to celebrate my sisters birthday.
I had a number of requests due to one sister having a physical disability, and all of my requests were dealt with quickly and efficiently by Trini at the reception desk. She was delightfully helpful and deserved a special mention. The staff in general were very pleasant and went out of their way to ensure an enjoyable stay.
After staying in numerous hotels throughout Spain, I have found the Timanfaya Palace to be amongst the very best and worthy of note.

we just got back from Barcelona and stayed at the H10 Madison, the hotel was fantastic, very clean, great service and its rite where you want to be in Barcelona. Naima and Guillermo were so helpful and gave us so much grate information and advise what to see in this wonderful city

Unfortunately our trip to H10 Atlantic Sunset was a disaster.

The first night of our trip we encountered our bathroom to have a major leak of toilet water all over our belongings.

As everything was taken away to be cleaned we moved to another room, where we did not have any cosmetics at all (toothbrush, toothpaste, hair gel, aftershave) things to make you feel better and ready to enjoy your holiday. Also my suede boots for night time wear, unfortunately encountered the major leak.

It was a shame that all contact was over the phone with managers and guest relations – nobody ever visited me to apologise.

Day 3: no update, no cosmetics and no shoes!

Leaving day: received cosmetics but Dior Sauvage was stolen, plus my suede boots were nowhere to be seen.

I鈥檝e got to say do not travel to this hotel at all, they do not enjoy the company of English people and made my time their so bad. Plus I am 拢400 out of pocket from my missing valuables.

I would like to share the most painful holiday experience that I鈥檝e ever had, with last minute.com, and the very very bad customer service that we received both from last minute.com and from the hotel we stayed at, the H10 Punta Negra in Majorca.
I did some research online for a Couple of weeks before booking Via last minute.com, and chose the hotel and that provider as they offered an all Exclusive package that we thought would be easy, relaxing, and would keep the expenses under wrap.
When we arrived at the hotel we had the very unpleasant surprise to be told by the hotel that they provided half board only and could not provide all inclusive. The Assistant Manager said we were last minute.com customers and therefore had to sort it out with our holiday providers. Really? Despite my argument that we were effectively their customers too, and now thousands of kilometers away from home so difficult to sort out. Needless to say that ruined our first day trying to speak to the Managing Director of the hotel who kept us waiting for a while whilst my 2 year old was desperate for his nap. He was very nice to us but did not offer any solutions, though he mentioned they could do a discount on food during our stay which he later declined. Eventually we managed to speak with last minute.com at around 1600-1700 that day through hotel landline, to be offered a compensation of 拢500 or move to another hotel all inclusive that night having to pay any difference of cost ourselves! The operation would have taken at least an hour just to identify a hotel available for the rest of our stay, packing and driving for no idea how long with a tired 2 year old before even having dinner to get to an unknown and not chosen by us location. appealing, right? Nearby was Magaluf on one side (not with a toddler thank you) and Palma on the other side, not at all what we wanted as wanted to be by the sea but close enough to amenities and the city. Needless to say the prospect was not appealing and we felt we were being treated so badly.
After asking to speak to a manager I was called back by a Very abrupt manager at last minute.com who basically said they would not increase the 拢500 compensation despite my explanations that it wouldn鈥檛 be anywhere near what a family of 3 would have to spend for 7 days for lunch snacks and drinks which is to be expected in an all inclusive. The customer service was absolutely shocking despite being the victims of their errors not ours. I should also say that the main dishes at the hotel were in the region of 拢30, so it didn鈥檛 seem reasonable at all. Exit the easy all inclusive family holiday and the peace of mind!
Exit my dignity too as we were treated so badly as clearly second class customers and had to chose to stay (not much choice?) exit the relaxing holiday as we had to find lunch arrangements and go out most days for lunch and walk for a while or take the bus.
Most importantly is that right to book a holiday package from your cozy home, only to realize you have been completely deceived when you arrive And nobody really apologizes or finds a solution for you??
Last minute.com and the H10 Punta Negra hotel refused to speak to each other at my suggestion, trying to find a solution for us the customers, and we were completely let down due to their fault of apparently wrong advertisement.
When I explained that I had to pay a premium on the website to have the all inclusive package, the abrupt manager at last minute.com dismissed it saying this was the maximum compensation regardless take it or leave it , and the hotel鈥檚 assistant manager said this was the price their customers pay for half board (again, really?)
What a horrible holiday because of last minute.com and in fairness because of the H10 hotel too.
Despite us trying to make the most of it afterwards we didn鈥檛 feel welcome in the hotel, and the advertisement on last minute.com was very misleading too advertising for a spa with a big pool for instance, where there鈥檚 only an indoor pool and a separate underground massage room in a separate building! 3 restaurants were also advertised, but only 1 restaurant was open by service so there wasn鈥檛 any choice at all.
The icing on the cake was midweek when a corporate function was held under our bedroom windows at The hotel until about midnight!! I phoned reception at about 2200 when a guy started a very loud speech in a microphone, (banging music in the background) explaining I had a toddler who was trying to sleep- no sorry, no apology, just 鈥榦h it鈥檚 our annual corporate so and so it should be finished in an hour鈥?(emphasizing this as if we were meant to understand that they were way more important than is and the other regular customers in our building having paid for a full week and trying to sleep)
The whole time, we have been made feel like second class customers both by last minute. Com and by the H10 Punta Negra, for a near 拢4,000 holiday hotel + flights but really cost us around 拢1,000 more despite the so called compensation.
Shocking shocking shocking!!!
Will not recommend and will not use again either the H10 Punta Negra or last minute.com unless they compensate us properly and present us a heartfelt apology for the situation they put us in and the very bad way that they handled it thereafter.

H10 Casanova in Barcelona is a brilliant hotel with fantastic facilities and modern rooms. The staff were helpful and nothing was a problem. Brilliant location in Barcelona! I would 100% recommend if staying in Barcelona, there were a few other H10 hotels I noticed and they looked lovely with modern facilities.

Stayed in H10 Mediterranean Villagein Salou. Our room was directly above the restaurant and from 6:30am all you can here is the room being prepared and then breakfast starting. This goes on until 10:30am. The room was also above the kitchen back door where staff smoke and chat until after midnight. I know from other reviews this is an issue however, when complaining they denied it and said they've never heard of this issue before. Shocking customer service and quite rude on the phone, they refused to escalate complaint and hung up on me.

I stayed at the H10 solaris salou wow well done hotel was fantastic restaurant was 10 out of 10 allt he staff from our arival includind the room maids everyone entertainment was outstanding i will be looking forward to returning

I was on holiday at H10 Tindaya hotel in Costa Calma Fuerteventura from 25 August to 4 September 2019. My experience there was excellent the hotel was massive and wonderful.
The first night we arrived very late the reception did welcome us explained everything in details and offer us a late meal. The hotel seems to be very clean and tidy everywhere, the room we鈥檝e got was cleaned every day and it had a beautiful outside view. The food and drinks was brilliant as you have got plenty of choices there,the other choice was the pool bar food and drinks during the day. At the hotel you have plenty of swimming pools for adults and kids plus sports activities and the beautiful beach is in front of the hotel. The staff was very friendly and very kind at all times especially Manuel the bar tender in the evening. I recommend this hotel if you book all inclusive as it is worth it.
I am giving this hotel 4 stars because I would prefer to see the lights on during the day inside the hotel, during the night the hotel looks amazing with all the lights on but daytime it is losing that beauty a bit with the lights off ( don鈥檛 get me wrong but it鈥檚 my side of view).

Many thanks

Hello we arrived today 15 August AT H10 HOTEL BERLIN staying in Privilege room 413 and we noticed 4 very disturbing facts: 1. None of the room windows can be opened so NO FRESH AIR ENTERS THE ROOM
2. The bathroom has NO VENTILATION OR WINDOWS THAT CAN BE OPENED so it cannot be ventilated??! 3. The air conditioning is ONLY WORKING IN FAN MODE (it just pushes around the existing air in the room) IT DOES NOT WORK IN HEATING MODE so you cannot set the room temperature 4. The TV channels are shown in VERY POOR DEFINITION THE IMAGE IS BLURRY and there is only 1 Channel available in English. Now I understand the H10 Hotel in Berlin is listed as a 4 Stars property on Booking.com and this is why I booked it in the first place BUT ARE YOU SURE THAT THIS HOTEL DESERVES THIS RATING?!! Because as I see things now: BOTH THE HOTEL AND BOOKING.com are DECEIVING THE CLIENTS! EVEN WORSE: It is advertised as Junior Suite on Booking.com but it is nothing but a glorified double room: THERE IS NO SEPARATION BETWEEN THE BED AREA AND THE SITTING TV AREA AS ANY JUNIOR SUITE SHOULD HAVE! WHEN WE ASKED THE HOTEL MANAGER TO UPGRADE US BY PAYING THE DIFFERENCE TO A SUITE THEY REFUSED. P.S. I have also contacted BOOKING.com and TRIPADVISOR concerning these issues

I want to begin by saying the hotel was very nice. The staff was amazing (bartenders, waiters, animation team) however guest relation and the management team needs to be retrained. My husband got hurt coming out of the pool the top step broke cutting his foot open. He had to be taken to the hospital and got 16 stitches (this was day 2 of our vacation) our vacation was ruined. When we returned from the hospital the hotels only concern was that we sign a waiver so that we could put a claim against them. Furthermore the employee lied Nelson from guest relations told me that the paper he wanted me to sign was so the hotel could pay the medical expenses. That was not the case I asked him for a copy of the document in English and he made me wait 30 minutes. The paper said that I would waive my rights. There was no reason to lie and try to trick me into signing the paper. I refused to sign anything and spoke to a mgr the next day and that was useless. The mgr told me 100 people went up the steps before my husband did and they didn't get hurt!!! I asked for my medical bills and I am having an atty look at the case. It's a shame because the hotel and the general staff is actually nice.

H10 Big Sur, Tenerife. We arrived yesterday and have had nothing but problems. Our stay is supposed to be 4 nights and cost us almost 鈧?00. Firstly when we arrived to our room the shower leaked all over the floor, there were marks on the duvet cover and the dressing gowns were covered in what looked like make up indicating they had not been washing following use by previous guests. Also the food at dinner was cold and unappetising. The cost of our stay is expensive but we were willing to pay it as air conditioning was advertised. When we arrived we were told the air conditioning was broken, this the hotel was not as advertised. We requested a fan three times and by the time we asked the third member of staff there were none left. We tried to sleep with the balcony door open to reduce the heat in the room but there is also construction works going on in the hotel so this meant the room was very noisy. Neither myself or my partner got any sleep last night and this is unacceptable given the cost of our stay.

Stayed at both the H10 Mediterranean village Cap salou, and the H10 salaries Palace Salou both 10 out of 10 great all round

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!! STAY FAR AWAY !!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Stay far away from these so called Hotels. My better half and me had the 'privilege' to stay at one of there hotels for one week at Tenerife. Basically the main thing a Hotel should do right: making sure you can sleep.

At H10 hotels you cannot sleep as the beds are beyond what you would expect to get when you go to hell. Extremely hard and if one turns around the other get's launched off the bed. The pillows are extremely flat and bad for your neck. If you book this hotel add another 2K to fix your spine and neck. If that is not enough the noise in the night was awefull.

The food is horrendous, the worst I ever tasted in my life and I tasted bad food. A camping food corner would even get a better rating.

As if I was in an episode of hotel hell.

Good things:
1. No mosquito's
2. Nice weather
3. There are staff members which really do try there best and are nice but can't change a thing because of extreme cheapskates like management decisions: to them: other hotels would love to have you!!

For all who want to book a room at one of there hotels:

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!! RUN AS HARD AS YOU CAN !!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have just got back from a holiday in Tenerife, we stayed at H10 playa and it was Horrendous.
鈥?When we got there, we were given a room on the ground floor room 108 which was small dark even with the windows open, the view was of the gas tank, the air con controls were hanging off the wall and the wires were visible. We asked for another room and was offered 225, also asked to see a suite.
鈥?After looking at both rooms we decided to go for the suite after all it could be too much more (yeah right) 1000.12euros for the 11days I asked if we could up grade to a suite and was told that was not possible to upgrade to junior suite without privilege. The couple who came on holiday with us also up graded to a privilege suite.

鈥?The first night Mrs Stark found two cockroaches in her room they must have been 2ins long and wide. Mrs Stark has a phobia of these the maid came and killed one but couldn鈥檛 find the other under duress Mrs Stark stayed in the room that night. On the seconded night Mrs stark rang me crying and very upset the other cockroach
鈥?was back this time the staff had to move Mrs Stark from her room which meant she was ungraded for the night the next morning Mrs Stark was up graded again to 6th floor. Mrs Stark asked for compensation which after 3 days they decided to give her back 92 euros and told her she could only get that back if she would sign a disclaimer saying she would not put in a complaint on trip advisor which she signed as she felt she had no choice but to sign and she has a copy of this letter. We were told big cockroaches only live for two days this wasn鈥檛 any comfort.
鈥?Mean while myself and husband were having problems of our own, we for a cockroach in the shower room about half an inch I reported this to desk staff. Our air conditioning broke down it was set at 16 it should of be freezing in the room, but it was colder outside. After the 3rd time of the maintenance man coming to try and fix it we were advised to change rooms again I was not happy with this and told the deck staff that this like musical beds. My husband asked for a fan which helped us get thought the night. The following morning my husband went to look at the room on offer the air con in that room was 18 and twice as cold as ours that was still set at 16 the room was on the 9th floor and I still got cockroaches in the bathroom on the wall in the shower and one night I thought great no bugs so I lifted the loo sit to catch a cockroaches leg in my finger nail.
鈥?The privilege is not worth the money and doesn鈥檛 give the customers what is says it will yes you get black towels, Breakfast served to you on the 3nd floor and table clothe every thing was the some as everyone else I could get my dinner and tea from downstairs and walk upstairs with my food. I am registered disabled person with arthritis is both knees, so I cannot negotiate stairs at the best of times my husband was up and down stairs for my food and his food, not one member of staff offered to help him.
鈥?So, we paid 拢6000.00 for a holiday which is nearly double since being home I have looked at your web site if I went on holiday in the middle of aug to the same place with privilege I would only have to pay 拢4000.00. I understand that our holiday rep Jewls has also written a complaint to you on our behalf. When I am paying 拢6000.00, I want and expect the top of the range service I didn鈥檛 expect cockroaches on the 6,7, and 9th floors. I not expect to wait 40 mins in the bar because every one is paying and I am all inclusive, I don鈥檛 expect to be ill for 3 days and I not expect to be able to smell the toilets before I get there and the smell of drains. B

My brother and I bought in to H10 premium. It cost us 20,000 dollars for 7 weeks a year for 25 years. We were to told there was about 60 hotels that we can stay at. WRONG only 9 of them will redeem our weeks the other ones we only get a DISCOUNT. Don't lie to us just so u can get a check. We work hard for our money and this is the BS that was sold to us. The Ocean riviera maya Eden is very nice and the people are great but the sale tactics are bad.