Guter Kauf

I had to wait more than 6 weeks for my Airpods and after an half a year they got broken already. They customer service is absolutely poor. Although it is within the warranty time, I am supposed to go to an Apple Service center.

Like many others I saw the comments of previous customers too late. I was shocked and once I finally got the phone after 3 weeks of waiting the first thing I did was checking if it was a friggin fake or not. Well it ain't. And all works properly. So from my personal experience there is nothing bad to say besides that I waited 3 weeks for the product.

When i first read the reviews after I made my order i was despaired and disappointed, but now i will definitely order again from them.
I bought Samsung Note 10 lite from them and I am Very Happy. Best price that i found on internet (around 150鈧?cheaper), free shipping with DHL track number, mine is the 8GB version and everywhere that I look for it in EU is 6GB version. I currently live in Germany and my delivery took exactly 12 days after i place my order. It was perfectly packed and the box was sealed.

The best. One of the best purchases I made

Ich habe Xiaomi Roborock S5 Max Robot Vacuum – Black (EU version) (EU warehouse) gekauft. Erstes Mal hier und nur gute Erfahrungen. Bezahlung mit PayPal ist abgesichert. Geliefert wurde in nur 4 Tage. Ich kann empfehlen.

Very good and trusty!
I bought several items from this seller, cameras, smartphones, values ranging from some hundreds to more than a thousand EUROs, each time everything was fine and delivery was fast, when you consider the items do come from another country. Please keep in mind the delivery will take longer than one week as a standard.

After making an order I've googled the reviews and was very sad reading that it is tend to be a fake shop. In fact it is not. Maybe the reviews are posted by competitors as price at which I bought my earphones was 20% less then by them. The shipping was from China and due to COVID took longer then promised. But at the end all arrived and I am happy.

Urgently needed this AppleTV and was promised 2-4 days delivery. Tracking number provided was invalid for 2 weeks until it finally worked and package arrived 2.5 weeks too late. At this point, I already bought another AppleTV as I urgently needed it. Company charges 25EUR handling fee for return + one would need to pay shipping to Hong Kong.

Lastly, while the provided AppleTV was sealed, it had 2 serial numbers, which is not possible. Checking with Apple, this AppleTV was purchased in Australia more than 100 days ago meaning that Apple's limited warranty of a full year only had 265 days left.
Stay away from Guter Kauf.

DO NOT BUY HERE !
They do not send their goods ! This is a fraud !

Don't be fooled by the '.de', this is a front for a Chinese supplier. To be honest I've bought 2 items previously from them, and while it took an age for them to arrive, they did arrive eventually. However on this last occasion I've discovered just how dishonest, uncommunicative and careless they are. I finally got a refund via a complaint made to PayPal almost 3 months after my order never arrived. This is a great relief, but it was such an ordeal – tracking numbers that suddenly stopped working, unanswered emails, or bland stock responses, and no offer of refund. I'm greatly appreciative to PayPal for securing my refund but I do have to question why PayPal allow sites with such a poor record to use their payment system? Anyway, suffice it to say, I won't be ordering anything further from these ethically challenged people.

IT IS A SCAM WEBSITE. DO NOT BUY IT!

first of all, the product was second hand, not new like they say, I didn't get a invoice, to send it back you don't know if you 'l get refund! Stay away!!!!

Everything was okay but the delivery time is really long, 2 weeks. Would recommend because of the low prices.

DO NOT WASTE your TIME and MONEY.
I鈥檓 not even sure if this company is legit. I got literally mugged off by GuterKauf: I purchased the Sannheiser headphone for 189鈧?like in November 2019, where the item is lost at the moment. I am not even sure if they actually sent it, I only got this tracking number and the item was never arrived, never seen.
Allegedly I had been told by DPD that sender, Guter Kauf needed to claim the refund /insurance policies. I requested them literally more than 10 times I hadn鈥檛 got any respond. They offered me to compensate me 22 鈧? which I find total bizarrely ridiculous, I thought they were joking, given that the packet was insured by dpd (up to 520 鈧? it is insured). I specifically told them I do NOT want it. They sent it anyway. Please take it back!!
DPD already agreed on their fault and now Guter Kauf just need to get insurance money from them (i literally did their work and sort out the problem by myself by calling DPD more than 8 times) I have been told from DPD I can definitely can get full 189,99 鈧? However guter Kauf has been ignoring me and not getting their butt up to do their job at all. I literally did their work and figured it out what to do for them; just send an email to DPD for the confirmation as a sender. Is that bloody hard for you.
FYI I have a friend in honkong and he tried to call their number and visit them, not even surprised that the number is total fake and building doesn鈥檛 even exist.
Give my money back 189,99鈧?and take your 22鈧?for your stupid compensation. You can鈥檛 mug off people like that.

Ich habe Sennheiser Kopfh枚rer f眉r 189鈧?bei ihnen bestellt . Wir haben die Sendung jedoch nie erhalten obwohl sie laut Paketverfolgung am 30.11.2019 an 鈥濧SG鈥?zugestellt worden ist. Sp盲ter musste ich durch einen Mitarbeiter der DPD Kundenhotline erfahren das ASG f眉r Abstellgenehmigung steht. Eine solche Genehmigung habe ich nie erteiltDer Wert des Paketinhaltes betrug 189,99鈧?Nach Wochenlangen Nachforschungen und mehrmaligen Nachfragen meinerseits, haben Sie uns, eine Kompensation von 22鈧?angeboten dieses Angebot empfinde ich als zynisch und hoffe, dass es sich hierbei um ein Versehen ihrerseits handelt! Sie verweisen einfach auf Ihre Gesch盲ftsbedingungen und Helfen nicht! DPD sagt Sie m眉ssen die Versicherung reklamieren. Unglaublich Ich f眉hle mich im Stich gellassen!!!

do not order anything at Guter Kauf. It is a rip-off shop.

If this is not a scam, it is close. We are dealing with Hong Kong. That means to be aware of taxes upon arrival in your country. Cheap deal, yes it might if you have patience. A response to mail comes a day after but this is not a response to your question, only a similar acknowledgment each time that it will be shipped: future tense. I am still waiting. Unfortunately, I cannot retrieve the site with 5 stars that I trusted to buy my item, it is not worth it

Dear Friends, immediately cancel your credit card information from this site. Happened to me, I hope not happen to you: After the transaction on 10th of December, they paid my money back on 15th December. I was happy and spend my money in Amazon. Anyway, the bad news is coming now: on 28 December, witouth my notice, they took same amount of money from my card again!!! and they send the goods to me!!!!!!!! They think this is normal for them: give back the money, and take it again anytime the goods are on their stocks!!! I immediately cancel my credit card and still waiting the goods to be arrived. Just do not involve these people.

since 17.12.2019 I have ordered two mobile telefon and still I don't have any correct information, which post company has teken it and where is it at all? When I check the intern link for trakingsnumber which the gute kauf send me, I see every day a new bollshit Information which shows me very clear that is only some playing with words and is nothing happend behind of that. No more shopping by this company.

Never!!! They took 2 weeks from my life!!! Anyway, the best thing is they send my money back! Without contacting me or something, my money just paid back to my credit card… never ever again!

HEYY! I do not understand, they charged me again for the products that they never sent! I will apply my bank, this is fraud! Why are you doing this?

Very poor customer service, unfair business model. After 4 weeks, the ordered and paid for product not delivered and refusal to refund my money until THEIR courier locates and returns THEIR missing product to them. The problem is not related to the customer at all!!! I am still waiting for my refund, Daylight robbery! What more is there to say.? I will never use this service again. I will try to use Paypal to affect my refund.

no confirmation mail, and no response on my emails.
They are selling without issue invoice with VAT

They have managed to fck up my husband's birthday! I've ordered a present several weeks ahead, the last week it's just laying in the courier warehouse and not being delivered, just like that, and no one can explain what's going on! The customer support is a joke, no local number to contact them. Who even let them do business in Germany?! Worst service I've ever experienced!

Delivery already took 2 weeks and still haven't received our order. Meanwhile tried to cancel, but return to China! on own cost + 20鈧?process fee.
Try to get around this shop…

Many thanks! good product! It takes 10 days in arrive

New Android phone arrived in rooted status. Not sure who is responsible for the hack but as retailer they should ensure this does not happen. Shipping and tracking was good, as expectable regarding the relatively high shipping costs. Overall I do clearly not recommend and warn everyone who has bought a phone to check whether the OS was tampered with.