Guoman Hotels

Dark dirty filthy with poor service.
The room at The Tower hotel had not been cleaned.there was dust mould and limescale in evidence with broken bulbs s in light fittings.
The telephone did not work there was big gaps in the tiles in the bathroom.
The room was dark even with lights on the hallways were dark and dirty this hotel is a tip

Where can I start.

A disaster. No room despite having booked.

Blames flight cancellations; clearly given my room away notwithstanding I have a valid booking.

Incompetency or clever commercial planning by overbooking…..

Now in reserve hotel in a location which is not convenient with an early start.

I stayed at the London hotel (Cumberland) recently and the hotel and staff were excellent. Additionally I lost my wedding ring and the hotel found it. They also ensured I got it back and sent it in the post to me. That is going way above the call of duty to ensure they look after their guests.

Hotel: The Tower by Guoman

I have stayed at this hotel previously and I have to say they never disappoint me. The rooms are very nice. The views are always spectacular, really friendly staff and one of the comfiest beds I have stayed in. I will definitely be staying here again in the near furture.

Nice room terrible staff.
Stayed at the Cumberland over the weekend and my wife and I were travelling separately. My wife beat me to the hotel and tried to check in. This where the trouble started. They wouldn't allow my wife to check in under my name, or even to wait for me in the lounge. They made her feel upset and as much ruined our stay.

Recently stayed at this hotel for a 2 day trip to London , I cannot recommend this hotel highly enough.
The reception staff was frendly and helpful the hotel was immaculate as too the room,the breakfast is to die for and all the breakfast staff were friendly ,pleasant ,chatty and helpful.
We were also able to leave our luggage on the last day in a secure room that was manned and safe, this enabled us to have a full day in London with out lugging luggage around.
If you want luxury stay here.

I have stayed at Charing cross hotel in London a couple of times on business trips.

The hotel holds a high standard in general.

The Staff is friendly and service minded. Breakfast is pretty good with a lot of variety.
Perfect location in London at trafalga square, which is also reflected in the price though.

Standard rooms seem a bit ordinary and plan compared to the price.