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My sister had an unfortunate experience at your hotel yesterday. She came in to use the bathroom as she was feeling dizzy and ill. While staying in your bathroom she felt unwell and faints. While fainting, she hits her forehead on the sink, leaving a huge bump. Now, this part is obviously not your fault. What is a disgrace is the behavior of your receptionist/your employee afterwards.
When my sister came into consciousness, she called for help as she was alone, but no one could hear her. She manages to get up on her feet 鈥?still dizzy and somewhat confused – and she asks a male staff member to call a doctor or an ambulance. The staff member is mumbling something and walks away. My sister decides to sit down in the sofa in your lobby with the intention to lie down until the ambulance arrives.
This is when the staff member asks her to leave the premises because she is not a paying customer and therefore not allowed to use the sofa. She tells him that she is feeling unwell and asks politely for a sip of water, which is declined. After being kicked out of your hotel she, luckily, meets a nice lady, who can see that she is not well. The lady asks the staff member when the ambulance will arrive, and the staff member had NOT called an ambulance or any kind of help. Instead, the nice lady calls an ambulance and they drive my sister to the hospital where she was hospitalized for the next 7 hours due to a head concussion.
The fact that your staff declined to help an ill, young woman is unbelievable. I really hope that no one gets sick or unwell inside or outside your hotel. Maybe they can get help if they are a paying customer, but if not 鈥?they should not count on help from this hotel.
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Fantastisk, so Nice.