Guardian Protection

Identifying the source of and solution for the problem was difficult and required 3 calls to the service center over a period of several hours. Technicians were attentive and remained on the phone as we followed their instructions.

I have had two recent interactions with Guardian customer service people – one an onsite technician and the other by phone. Both were outstanding in every regard. I was very impressed by the level of performance in both cases as good service is hard to find anywhere.

Surprisingly fast response time compared to most customer service calls. Very helpful and knowledgeable person resolved our issue quickly and accurately.

Great service.

In the past month we have had 2 service techs out. First to change batteries and second to replace monitor. Both were courteous and efficient. The office in Pittsburgh was efficient although calling on late Friday evening and Saturday when both problems occurred meant waiting until Wednesday for a service tech because Guardian's 48 hours and our 48 hours is different.

He did a great job, was very knowledgeable and helpful

Service was done in a timely efficient manner by a polite service person

I cannot say how unhappy I am with Guardian. BE CAREFUL of how long they are locking you into an agreement. I have been with them almost 5 years, transferred houses with them, have never missed a payment, and still have a $700+ cancellation fee. Would never ever ever sign up with them again.

I鈥檝e already shared my experience with calling about a problem with my key pad. Also we had someone here to check the sound system a while ago…thought it was fixed, but it鈥檚 still doing the same thing!

Need my password reset only took moments to set me.

Very efficient

Avoid using Guardian for any low-voltage wiring at ALL costs. If your builder requires them to complete any wiring, you're better off waiting until after construction is complete and hiring a competent professional to do the work than hiring this unqualified and unprofessional group.

I found this out the hard way. My builder required them to be the company that installed any low-voltage waiting prior to closing and now I am having to have an experienced professional redo their absolute garbage work.

They do not do any sort of in-home consultation to see where you want any outlets/speakers/wires run. You simply meet them at an office and they tell you what you want and what you're going to get. When you make a request for any additional or different installations, they straight-up lie to you for whatever makes it easier on them. They do not care about the customer.

I reached out to them several times to come and correct the errors they made when they installed the wiring in my brand-new home and was ignored. I was finally able to get a technician to come out to my house (given a four-hour window, to which he showed up late and then spent three hours in the home) and he did not resolve any of the issues and lied about the work he performed. Not only that, but he made a complete mess of the external wiring that I had paid a professional to complete and did not clean any of it up and damaged my wall and stripped a screw from a faceplate that is now loose on the wall. After contacting Guardian Protection's HQ, they said to contact my builder to have the wall they damaged fixed and to hire a professional to fix their awful and unsatisfactory work.

Mark Woodsen did everything perfectly — called ahead to schedule appointment, gave me another call 20 minutes before arrival, came on time, did the work cleanly, quickly and effectively.. What more could I want!

Helped take care of my problem.

Everything was an AONE rating, thanks to all. MCB

Knowledgeable technician who explained everything he was doing

good as always

Good services

I had a false alarm due to the malfunction of one of the sensor; it's just 6 months old and I was charged $50 for service fee. Sensor was covered under warranty, doesn't make sense of service charge.

Awesome customer service

Awesome Customer Service

Excellent customer service. Polite and respectful technician.

The technician was very professional and courteous, explained was he was doing and left no mess after working on the system.

Good customer service.

Great customer service, great prices.