Profile states "We know it can be hard to find a builder that you can rely on' and "we always meet our customers聮 needs"
Well, they certainly can't be relied upon to show up part way thru (despite numerous assurances), nor do they meet their customers needs. Having missed Friday, Sat and Sun and then bailing out altogether (once demands for payment were met)
I even had to drive to Derby to collect the keys to the property, due to not answering the phone and one of Tom's workers not being able to get up in the morning.
My Advice:- I personally wouldn't use them ever again, but if you find yourself having to, DO NOT pay them anything until the job is 100% completed (irrespective of their demands for payment) or they'll simply jump ship to another job.
Tom, remember that Pete and Rich work for you, thereby representing your firm! The buck therefore firmly stops with you