Gshopper

I ordered a Dreame V10 cordless vacuum cleaner at the Gshopper store. Very pleased with the purchase, delivered quickly. The vacuum cleaner is reliable. Special thanks to the company employees, they quickly answer all my questions about the product. I also plan to make orders in this store. Quality goods and good prices. Recommend!

Shopping with Gshopper has been a very enjoyable and stress-free experience. The website is easy to navigate, with a wide-range of products. The customer service is fast and very helpful. Products are delivered quickly and arrive in excellent condition. I would recommend Gshopper to all of my friends and family.

Very good experience

Good communication.
Solve the problem.
Interest in helping.

Bought a phone from them via AliExpress. Package was shorted during delivery, which I immediately informed them about. GLS also immediately accepted responsibility and contacted Gshopper, but they declined any responsibility towards me and didn't react for 10 days, so my refund claim was refused. All they had to do was contact GLS… Definitely never taking the huge risk of buying anything from them again.

Do not shop at Gshopper. Worst customer service and worst app support. After service is worst. Nobody from Gshopper will ever get back to you if you receive any faulty items. You risk buying for faulty items and never get to replace or refund (their app does not allow replace or refund). Only can email them but nobody will response to you.

My Roborock S5 Max broke down after two months of use (main wheel error 107). The communication with the seller was too slow and no solution offered at first. After two months waiting for the solution, they offered to send it to warranty repair and informed me that it would last up to 15 days. Now it has been over a month in warranty repair and no information about my Roborock. No option for refund or replacement of the device. All in all, I have been without working Roborock for over four months now.

Was it a time or my first review, but I got my Roborock repaired and returned. Minus two stars due to lack of information, I lost lots of time because slow communication and no solution at first. Warranty repair took almost two months (I was informed it will take up to 15 days). All in all, after four months I got my Roborock repaired and working again!

I had some problems with the delivery due to the Covid-19 but the product arrived, meanwhile when I tried to contact them they were always able to answer and bring some solutions. Everything good with with the Xiaomi redmi Note 8

I bought a Xiaomi Mi Air laptop 13.3 from this seller in feb 2019. It suddenly stopped working after little more than 1 year in may 2020. I asked for warranty and support to the seller since Xiaomi cannot provide assistance because this product is not officially in EU market. After several time and discussions theri response was that the warranty period was over and I would get nothing in return for my problem, not full nor partial reimboursement, no technical assistance to try to understand the problem, NOTHING. Honestly after 1 year from a 800E purchause I would expect more than a "sorry, it's not our problem now".
UPDATE: after writing this bad (BUT TRUE) review they were somehow more willing to find a solution, they offered me a 50E product to close the dispute and a reimboursement for my loss. But as you can imagine a 50E product is not at all enough to be satisfied for a 800E loss (the laptop is still unusable and no pc center wants to take the repair becuse they are not confident enough since they don't know the model.
UPDATE 2: the intention to reimbourse me somehow with a product is good and I appreciate it, but 50E product for a 800E one i really not enough. So I sent them a proposal to raise their offer to repair my loss. In case they accept I can consider myself "satisfied"even if it will not cover the 800E loss. Still waiting for their answer to my offer but as said comunication with them is slow. I will update this review step by step to keep it updated.

Review modified to 5 stars – Was able to get my refund now.

Support team was kind enough to keep following up and give updates. Thanks again!

Easy and timely communication, processed my return very fast.

What "SPECTACULAR" customer service.

I bought this Amazbit watch end of 2018…..because of illness, I did not use it that much…Jan 2020 the face popped off…..halfheartely I wrote to the company explaing what had happened…to be honest I thought they would just say tough luck….not so 馃槑 today I received my brand new watch.
Gshopper you blew my socks off….no quibbles…straight away no problem, we'll send you a new watch.
Thank you Gshopper, long may you flourish!

Good one, no trouble.

Our orders was dispatched very quickly to a great price !

We bought 3 Roborock(s) with a great value and a very quick delivery too!

Ordered the viomi thermos at the end of October from eBay. Sadly it got broken after a fall, and I contacted them to ask a substitution. The product was sold out, and they instantly offered me an half refund. Kudos to their assistance and their company!

My first Roborock S50. Fast delivery. good packaging. Roborock is running. i trust Gshopper. greetings from Germany. Martin

I bought a inductive charger on Ebay and got it quiet fast. The quality is great and everything worked out perfectly for me. I can recommend this shop. You won't regret it!

We are very happy with our new device. The service ist very good and delivery is very fast. We would like to make our next purchase at Gshopper.com and we can recommend it further.

Fast n perfect

not impressed. Placed a 拢400 order on 6th January with a 5-7 delivery. I was told there was a delay and it wouldn't be shipped until 10th. then another delay until 15th, and another 20th!! This morning I was told they will try to dispatch before the Chinese holiday on 25th!
I am trying to obtain a refund which apparently takes 15-20 days AFTER they have approved it, they will not answer when I ask how long approval takes. Communication is very intermittent !! Would not use again as I feel this will be a battle to get my 拢400 refunded.

Representative contacted me for further details after posting this review. Further details provided. I will have my faith restored if this is sorted, this is their chance to turn my review around.

After several messages from Lin who has been extremely helpful and has tried her best to rectify this situation, I was told that the item would be shipped today. So far the item still hasn't been dispatched and my messages are remaining unread!

As it is now 7.15pm in Hong Kong and my item has not been shipped despite being guaranteed today would be the latest shipment date, and the fact that no one is communicating with me. I feel that I have possibly been duped. I was hoping that this was a misunderstanding and honestly believed today was dispatch day. So one final request that someone contacts me asap before I take the matter forward.

Just occurred to me that they have said they will try to dispatch before the Chinese New Year yet it clearly states on the website that it is being dispatched from Europe, so there should not be a delay. Obviously something is not right here and I have still not had any contact from the company or from Lin

So it appears that no one will respond on any platform. You also cannot leave another review on here, presumably to prevent lower ratings.
Update: I have amended this review and improved the rating as the item has arrived !
I have to say I am extremely pleased with the item, it is very good quality and was packed very well. Once it was finally dispatched the service has been very good. It is a real shame that I had such unprofessional service initially and had to spend a lot of time chasing the company. When ordering, the website clearly states delivery in 5-7 days, once you have paid you receive notification that the item will take weeks to be delivered which is what leads to dissatisfied customers. If it hadn't been for the initial issues, lack of communication and transparency at the start I would have quite happily given a 5 star review.

Great price,
Quick and uncomplicated delivery
Very good customer orientet communication

Excellent seller. Top article. Very satisfied!

Best Prices on the market,
Quick delivery
Customer orientet communication

Fast and reliable delivery.
Very obliging Support.
Can only be recommended.

Everything was good as expected