GrowAce.com

They say they ship same or next day then you see in fine print 1-2 weeks then when you call you get the run around, they hang up, they are rude, put you on hold, laugh about it.

Don't even think for a second you're getting your order. Call your credit card RIGHT AWAY and do a chargeback against these fools.

This company is a joke do not order from these people. They never sent product. I called tried to cancel they told me I couldn't and hung up on me. Still never received product. I would definitely look somewhere else other than this place. Still never received product

They pulled the money from my account for my order and 2 days later informed me that my email was involved with fraud and put my order on hold. Wanted me to send pictures of my driver's license and credit card front and back. I told them I don't send photos to anyone what else could they use. An alternate email address I don't have one they they said they could put a small deposit in my account and I could call or email the amount. After I emailed the amount the emailed me that they were still not satisfied and once again wanted photos of my driver's license and credit card I told them to cancel my order and was giver the run around. I had to file a complaint with my credit union and threaten growace to get my money back. NEVER DO BUSINESS WITH growace.com HORRIBLE COMPANY!

Complete bull$#*!!
I ordered a co2 monitor on nov 17 and it has been almost 1 month now and I have been told everything from covid to system failures!
Only failure is to tell people you will hold they're money and send nothing till you feel like it!.
Absolutely horrible customer service.

2 WEEKS AND ORDER STILL NOT SHIPPED:
After 2 weeks, my order still has not shipped. The seller did not tell me why or when. I just had to wait in agony. Finally I got fed up and canceled the order. Now I have to wait (not sure for how long?) for the refund to show up in my bank. What a shady business!

Its a damn shame I have to give grow ace 1 star. Takes 6 to 8 weeks to complete a order… while they boast 2 to 7 days for items to ship… You will be fed lies, and treated poorly during your wait. At the end of a 6 week wait… your items finally show up… and they're smashed, missing pieces, incomplete, and sometime even totally destroyed. At which point grow ace will take no responsibility and do little to nothing to rectify the situation. Do yourself a favor and go else where, anywhere, this company is fueled by incompetence and ignorance and will leave you severely disappointed. Pictured below, 160 dollar charcoal filter that took 7 weeks to recieve and showed up destroyed

Ordered grow light on 9/6/20 approximately 3:30p realized i had made a mistake on voltage of light emailed them at 5:30 to cancel order. Ever since it has been a living hell dealing with They're customer service. No response to emails, definitely crooks. Stay away. You were warned.

You can spend hundreds or thousands of dollars with them and the products they sell break after a few months and they tell you it's not their problem because they only guarantee them for 30 days?

So you buy a $100 fan and if I breaks after 35 days they say it's not their problem.
I don't know why people say they have great customer service they must have low expectations.

I love how growace.com has everything u need for growing what ever ur growing, I will for sure keep using grow ace..

I purchased 7 grow light kits, which includes timers, but they were left out. I have emailed about this twice, with no response. There is no phone customer assistance, which is frustrating. I used the gift code to purchase timers, but should not have had to use that for something I already paid for, not to mention the extra shipping I had to pay for out of pocket. Very unsatisfactory and zero customer service.

They are a rip off company. You can't call them. They say their business is open to the public but can't use their phone. I guess in the state of California you can have a business open to the public but can't use your phone? I have been waiting for 3 weeks for my items but nothing. They said it would take between 3-10 days to receive my items. I emailed them and didn't receive a response for over a week. Their response was we are out of stock. Why didn't anyone contact me? The reason why is they are a scam company. Don't buy anything from this company. If I could give negative stars I would.

Need to have better delivery on complete package buys. When you buy a complete package you should receive the whole package at the same time, not piecemeal. Don't ship until you have all the parts. Far much less frustrating then getting parts and cannot do anything with them except call or write for updates which takes up employees time.

I was not expecting for all the gloves to be various kinds and different manufactures. 1 box kinda dented, but overall it's fine we will use them. Thanks

Please don’t demand a response. I took a star off. Love your products and the new tents are fabulous.

Terrible and Disorganized operation. I placed an order for several items. Two came very quickly as expected. The largest and most crucial item did not ship. I was told there would be a short delay. I waited three weeks. I asked several times for updates and only received canned responses and eventual "We have your item in stock and it will ship shortly". I then noticed the item i had ordered appeared out of stock on the website (two plus weeks after my order was placed), so again I reached out to verify. They again assured me it was in stock and would ship shortly. Finally today I received an email informing me they were in fact out of stock (what a shock!) and I would have to wait nearly another month for my item. Needless to say I cancelled my order and will never be giving them my business again. I know they come up under certain search terms, but avoid at all costs. Plenty of smaller operations actually conduct business in a responsible manner.

Received it. Thank you!

I was very happy with product and will definitely use you again. I know that due to Covid-19 the delivery was delayed, but I still think it took too long to receive it.

All was well.

Received item on time

It took a long time to get my gloves, but they are very nice and fit well. I like the blue color! I hope they protect me from the Cornoavirus

Good quality Protective gloves which are not always easy to find. Friendly helpful customer service.

I ordered a hydroponic system from Growace, it took a month to get all the parts for it…..I will use a different online store for my grow needs.

If I had seen all these reviews before I placed an order with GrowAce.com I would have avoided a lot of wasted time and frustration. Ordered 2 items listed as "in stock" shipping in 5 to 7 days. Waited a week nothing. Checked back on the website and saw the delays due to Covid BS 7 to 10 days. OK waited 2 weeks still nothing. Email customer service and 2 days later they respond they don't know when items will ship. I told them to cancel my order and refund my card payment. At least the credit showed up 2 days later. What a complete waste of time. GrowAce either needs to get their act together of close the doors.

Delivery time was slow – but could be because of all that is going on now. Product is great – jut what I needed.

Easy site to shop and fairly good pricing
The packing of products was perfect ,left no room for breakage..

Thank you
Ps also received in good timing