Grover

Bonnie
7 months ago

To be honest its an awesome service for a person like me who changes tech gadgets every 3-6 months, But they have a poor credit limit automatic check which does not allow you to rent more than 100 Euro per month, so technically if you take an iPhone, you cannot take another gadget, which is a bummer.

Although they say the credit limit will be increased with time if you stay loyal to Grover.

I am also doubtful that Grover will spoil my Schufa history by their stupid rejection reasons. I ordered 7 times, only 1 order got accepted

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Traci
7 months ago

amazing team and they offer a great service.
will continue to use them!

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Mollie
8 months ago

Super easy to use, the rates are flexible and if you want to keep the rented object, you can just buy it for the rest of the value or for a symbolic 1$/鈧?after a certain amount of time. Very happy with this kind of businessmodel and very happy with the shop, support and articles!

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Grant
8 months ago

Received my MacBook in 3 days, was expecting a refurbished one but it was brand new. So far, I'm quite pleasantly surprised because I had read a lot of mixed reviews earlier (mostly related to the customer service). If everything is fine with the device and customer support over the next 6 months, I might consider getting a few more gadgets.

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Lacey
8 months ago

Easy process and speedy delivery. Got a brand new device.

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Bret
9 months ago

All awesome, much recommended!!

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Alan
9 months ago

I've got decent service!

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Ashlie
9 months ago

I send them a message and the completely ignored everything I said even being a customer for almost 2 years. They don鈥檛 care about there customers, also if you rent a product and you pay more that the original price of the product and plus 3 months more rental you can purchase the product for 鈧?, however, they do not notify you when this time is up, they keep billing you, you have to be careful with them. Also, I was trying to return a product but during the pandemic, I could not find a printer to print the return label, I made them aware of this and advise not bill me the next payment – so I was eventually found a printer and returned the product, I was 5 days late, so what do Grover do, they bill me another months payment and charge me a late payment fee or 鈧?0. Really it鈥檚 like talking to a wall, I thought it was because I was writing I English to them but when I wrote In German, same response. I have never seen such bad customer services, I presume a lot of the reviews are fake so you can keep a good rating.

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Brittani
9 months ago

Super awesome!

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Larissa
9 months ago

fast transaction. economic. competent.. friendly.

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Patrick
9 months ago

As already mentioned in many other reviews, their customer service is abysmal. I tried calling them on three different days WITHIN their indicated service hours only to be told by automatic message I am calling outside of the service hours (with the automatic message stating then that the point in time I was calling was actually within their hours). So I tried writing them an E-mail, texting them on facebook, writing in the chat they provide on their website… No success after three days. Reading the other positive reviews here I think their service works fine if you do not have to contact them, but if you do, there is no way to reach them. To me, this is inacceptable for a start-up that is so customer-facing and dealing with electronic equipment of high value. Stay away if you value your time and money.

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Rosa
9 months ago

On time, On spot, and secure.

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Helen
9 months ago

Awesome! Rent the latest one plus few days after is coming out is simply my dream! 馃榿馃榿馃榿 Thanks Grover!! Will be not bad to have a technology upgrade, I have now my oneplus 7t and I would like to have the 8 but I'm still not finish with the rent, will be not bad to have the possibility to upgrade to a better product in the middle of the rent! With of course paying the rest from the previous months!

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Connie
10 months ago

Simple and fast

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Jared
10 months ago

It was above expectations, everything was clear as mentioned. Thank you Grover

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Jenna
10 months ago

Everything is great with your services, except for your interaction with customers. please improve that. you guys should increase more interaction and customer support. rest everything superb with you guys.

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Mario
10 months ago

Good first experience of the service. It works exactly as advertised and I had no issues at all with the whole process. I definitely recommend to anyone looking for renting services of technology

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Breanne
10 months ago

Painfully slow shipping. My console was 8 days in the status "Pending Shipment". That's a joke…

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Lamont
10 months ago

im happy with all the products i rent but
i have reported a damage in one of the products two weeks ago and i still waiting and answer

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Kyla
10 months ago

Terrible service. Made an order of a monitor and headphones and the monitor didn鈥檛 even turn on when it arrived. After calling and being told to get in touch with the LG costumer service I spent an hour and a half trying to troubleshoot to be told at the end that it was most probably a factory defect. So I鈥檓 told I鈥檒l be sent a new one soon. A week goes by and nothing happens. I check their website and they don鈥檛 have any more in stock. So I contact Grover again and I鈥檓 told that I can place another order so the process is faster. So I place an order on a different monitor than the one I wanted, and after 24 hours of the status being pending I contact them again and I鈥檓 told that I can鈥檛 do that because I reached the limit of subscriptions. At the end I had to send everything back. Lost a week that I could鈥檝e used a different service. It鈥檚 been a few days and I haven鈥檛 even received my refund yet. Absolutely not recommended.

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Garret
10 months ago

Great business idea with excelent execution and service. I love my new TV.

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Brooke
10 months ago

Got my hubby the new iPhone 11 Max Pro for our 19th anniversary (early gift) and he absolutely loves it. For the past decade, he's been buying the new iPhone when it came out and then his old one would go to me, and mine would go to one of my kids, etc. All this costs money and I told him just like leasing a car, renting the phone would be better because when the new one comes out, he can swap the phones and continue to rent.

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Barry
10 months ago

I really like Grover's service. I recently ordered a MacBook and it was delivered timely 🙂 Thank you Grover!

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Rachael
11 months ago

The product and the service itself is great! The only thing I find missing is that there are some e-mails and parts of the website (such as this survey page) that are not in English, which makes me use a translator all the time and things aren't as smooth as I'd like it to be…

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Annette
11 months ago

stay away! i have rented a laptop for over a year paid 94 euros on time every month.

the laptop was accidentally dropped and as Grover instructed I made a claim and I sent the device using their label back to them.

it's been over 3 weeks since i returned the laptop and they still didn't end my rental!

i complained several times and their agents simply say they will charge me and refund me the amount once they confirm with their logistics that the device has been returned!!!!

a monkey who knows how to use DHL can track the shipment and see the device was returned 3 almost 4 weeks ago!!!!!!!!!!!!!!!

stay away from this company!!!

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