Grove Collaborative

I love every item I've received from The Grove. Shipments have always arrived on time and in great condition. My only problem is reaching them. My app crashes every time I try to open it. Links in their emails crash as well. It's becoming a problem and I can find no phone number or email address to reach out to about these problems.

I narrowed down my list in the cart to 5 items and ordered ($37-39). Now all of sudden I have been charged for $70! And was told "I cannot cancel the order" why I have been charged for something I did not order! I am assuming it is some system error. But it is not helpful at all when the company does not want to fix the problem! All they say is "cannot cancel the order" so I have to pay for what I did not order!?!?!?

I wouldn't use again. The product is good but I don't like the add ons. Sneaky. You have to watch your cart.

What an unethical company. I ordered from Grove Collaborative website which somehow triggered a VIP Membership with a recurring membership fee which I never registered for and regular subscriptions for products I didn't order! I would get email notices for upcoming shipments and have to go in and cancel things I never ordered! It must be in the fine print and they make it hard for you to cancel things you didn't event ask for. Deceptive and unethical.

The products are good and the packaging and extras you can purchase are attractive. What I did not like was that the website is very confusing and designed to get you to purchase more products and end up on subscriptions that you have to go back and figure out how to cancel. Extra products were put in my basket, received email notices about "next shipments" and free shipping renewals because you are automatically signed up and have to prevent it. I will not shop here again.

The products are great, the peopple that I have dealt with have always been friendly but their shipping service is TERRIBLE. They ship from a warehouse about 6 hours away from me and now, for the third straight time it has been over 2 weeks since I was notified that the order had shipped and still no product. I am done with this company until they come to their senses regarding shipping. I would not recommend them under any circumstances!

I do not have a complaint of products or product value. Everything has been fine for almost 2 years except on Oct 6/20 during pandemic a Driver delivery my shipment and was not wearing a mask, and was touching his face and then touching the box. I had to leave shipment outside over night and decontaminate with Lysol. Also made me wonder about any other contact with the products in the shipping department.

Lack of resolution and customer responsiveness. Was actually told by the supervisor that I am not a valuable customer cause I complained about my first order and they are not interested these customers long term. Literally! All I asked was for a replacement for an item that came broken! Then I went to my account and they had wiped me clean- no account existed- that includes erasing my order history, and my VIP membership- which costs $20 all gone! What extortion and arrogance! Seems like if disagree and ask for something against their policy – like please replace the broken item- you get the "cancel culture" treatment. Move on,
There better more ethical companies out there.

I do love the products that they carry and the free little gifts. However, today I picked up my order and my heart sank. The box was a complete mess, smelled and felt as if something leaked. This is the 2nd shipment in a row that this has happened and the same product!! Which is now out of stock again, so I can鈥檛 reorder. I don鈥檛 know if it鈥檚 how they package it or if it鈥檚 USPS. I don鈥檛 understand why they don鈥檛 use Fedex or UPS. Just a little frustrated.

Shipping takes absurdly long ( be prepared to wait 2/3 weeks for your order to arrive) and Grove automatically subscribes you to products and sends them much faster than you would run through them. So you end up waiting ages for products you need and then receiving surprise shipments of things you already have. The allure of 鈥榣ower prices' is a bit of a scam, you don't save much and the inconvenience of waiting is not worth the 50 cent discount on a $5.00 product.

I have been a customer of Grove Collaborative for almost two years and never had a problem until the pandemic started. For the last several months, my order did not meet their odious minimum requirements for VIP members. Usually this was because they were out of a product. Numerous inquiries with Customer Service proved to be totally fruitless. I even received an eMail saying they were lowering the minimum requirement, but that turned out to be a lie. My current order was a couple dollars below the minimum and once again they refused to ship it, even though I sent several requests. Banks, credit card companies and even landlords are willing to work with customers/tenants during these difficult times, but not Grove. SHAME ON THEM! I have cancelled my account and am posting this to warn other prospective customers. Most of the brand name products they offer can be found cheaper at other retailers (Amazon, Target, Walmart). As other reviewers have said, terrible customer service – be warned. Goodbye Grove

I've been very pleased with all of the Grove products I've tried and I find their service is as good as the current Corona virus situation allows. What I mean is that sometimes certain products might not be available due to excessive demand, which I completely understand. Otherwise, the company is very good about saying what and when they will ship and my shipments arrive on time. I had trouble with the contents of one rather large order right when the pandemic was throwing everything off track in April, but Grove was really good about correcting all of my issues and I haven't had problems since.

At first I was very pleased with the service. My packages would show up quickly and all items were in the box. My last 3 shipments have been missing items. My current box was shipped on June 25th and I still have not received it (today is 7/9). If you are ordering a product because you are getting low, don't wait too long because you'll run out before your box shows up. Very disappointing.

I have been following a lot of different YouTubers Be my guest with Denise. Nikki. Love Meg. Design on a dime. This crazy life Amanda and a few others all have one thing in common Grove Collaborative! So here I am and so far I love it! My daughter was so excited when the box arrived. Maybe I'll get to open the next one.

Shipped very quickly! Packed well, everything made it to me safely. Great products!

I absolutely love Grove Collaborative. I have been using them for about 4 months now and have not had one bad experience. I left not entirely positive reviews for a few products that I just didn't love and without even asking, they refunded 100% of the purchases. Their customer service is truly Top Shelf. I will be with them for many years to come!

Purchased a large order from Grove and it came to me busted. The multi-surface spray I had gotten free with my large purchase had emptied out into the box all over my items. I called to get another one sent to me and the guy I spoke to said I had to make another purchase if I wanted to get a replacement?! Like what the heck? I already spent a lot of money to get that item free, I'm not going to spend more! Especially after this experience.
It's not a big deal, and it's not the worst thing that can happen, but it's terrible customer service and I think they need to be called out on that.

I received my normal box of cleaning goodies in such, only this time, everything was thrown in a plastic bag and twisted. Two of my products leaked out and all over everything else. I emailed customer service to ask for replacement and tell them what occurred. Instead of shipping me out a replacement now, they will only add it to my next box, which I only order every few months, to "save on shipping costs".

I love these products!

Reviewing Dispensaries really comes down the what the Buyer brings to the table. You learn a lot about yourself in these trials of heightened awareness over a Pandemic crisis, and your means of coping. It helps to religiously adhere to your own personal preferences without budging (if your a stickler) so that YOU are not disappointed when you leave. You Know what You want! Can't blame the seller. Even if your ideas gets shrouded in overcorrecting. If they don't have what you want, don't necessarily venture up that road of chance~ Go Somewhere Else. They'll have what you want… Or wait! I can now find closure in bringing these attentions to us all! Peace, The Grove…

The materials are beautifully presented. It made me want to quickly start cleaning my house so I could buy more! I especially liked the walnut sponge and the special container to hold all the things I bought.

I tried Grove after my daughter told me about it and I saw an Ad on Facebook. It took 5 weeks to receive and when I did receive it, 2 of my bottles of cleaner had broken and spilled out all over everything. They wouldn't ship replacements, offered a refund for one of the items, $8.00, but said I got the other one free. My whole shipment was spilled and covered in a mess. Highly dissatisfied with Grove.

Love everything I received in my order. Can't wait until the next one 馃榿

The products have a subtle, but very pleasing odor. True to their label. I love all the cleaners! And, the hand soap is simply perfection.

I love all of the products I鈥檝e received!