Jessica
3 years ago
Obviously good franchisees do a good job so this comment is restricted to Tweed Heads/Gold Coast (Ben).To start you can't call him,must leave a message and wait.Finally after cross messaging etc he eventually rang me and arranged to come and give me a quote. after telling me my options he said he would send me an SMS with prices etc.
One week later I had heard nothing so sent him an SMS reminding him I was waiting for this and 2 days later still no contact. I then went to the company website looking for another operator who could perhaps deliver,but no list, so rang the 1800 number but they said that they just put it through by postcode so would probably go to the same person. Obviously head office has no interest beyond collecting fees,not great if you have to look at the guarantee in future years.
One week later I had heard nothing so sent him an SMS reminding him I was waiting for this and 2 days later still no contact. I then went to the company website looking for another operator who could perhaps deliver,but no list, so rang the 1800 number but they said that they just put it through by postcode so would probably go to the same person. Obviously head office has no interest beyond collecting fees,not great if you have to look at the guarantee in future years.