Groupon

I bought a spa package off groupon went and had a great experience then a week later realized they charged me again for the service. When I contacted them they said they would pay me in groupon bucks and I was unable to get my money back

Purchased the Trading Course coupon from The International Academy of Trading.

Classes never started. No response from vendor after sending 2 messages on their website. Tried to send an email and it bounced back.

Contacted groupon.ca customer service and as per the 3 days response timeline, received no response!

Don't waste your time or your money. If anything goes wrong with your purchase and you have to contact customer service, your problem won't get resolved and you either talk to an uncompassionate robot-human, or they just copy/paste from a script. I've been emailing them back and forth for months and they reply the same way over and over with no resolution to my problem. I bought an online class with
International Academy of Trading (STAY AWAY FROM THIS DEAL!!! this company is a huge rip-off and will ghost you if you have an issue) and the simple resolution to my issue was to postpone my subscription to a later date (when an english course was available) and instead they ghosted me. I followed up with them weekly with no avail. Same with Groupon, they couldn't care less that this happened to me. In a way I am fortunate to have only spent $20..had I spent more, I would have lost all my money. I will not be using Groupon again and I highly discourage you from using them too.

During Covid 19 Groupon was up and running an example of my review we had sold 13 groupons $400 of service and groupon paid us $2.17 when we called they had stated that it was due to refunds and promotions on our campaigns after review we had found out that we had 0 refunds and our contract we had never agreed to any further promotional discounts we have been trying to call them for 2 weeks hoping that this was done in error nobody answers the lines they will like to you to use their email to resolve issues When you send them an email about the problem that you are having they give you another response that is far right without dealing with the issue .warning to any further merchants that is considering using this service. Don't waste your time They do not support the merchants they steal your money never give you a breakdown of how much you sold each month I have aakes several times for detailed invoices and never received it.the contract only benefits groupon. Their customer support is the worst I've ever had to deal with but the worst thing about groupon is how they steal your money and try to make it legal what company would sell for $400 worth of service For $2.17 merchants beware

This is for Groupon.ca – CUSTOMERS PLEASE BE AWARE OF THIS SITE, IT IS FRAUD, DON'T FALL INTO THEIR TRAP
I bought an item on Groupon.ca more than a month ago, they charged on my credit card right away, and also send me a tracking number after 3 days, saying that the item was shipped through Canada Post, I tried but that tracking number didn't work, Canada post confirmed that this tracking number may be fake as they didn't receive any such item. Since then I have been trying to contact them, not it seems all of the contact lines are shut down, no response from then, rather can't contact them. This is very organized fraud. If I contact groupon.com, they escape saying that they can't sort out the purchase-related questions, so I need to contact groupon.ca.

This is for Groupon.ca – CUSTOMERS PLEASE BE AWARE OF THIS SITE, IT IS FRAUD, DON'T FALL INTO THEIR TRAP
I bought an item on Groupon.ca more than a month ago, they charged on my credit card right away, and also send me a tracking number after 3 days, saying that the item was shipped through Canada Post, I tried but that tracking number didn't work, Canada post confirmed that this tracking number may be fake as they didn't receive any such item. Since then I have been trying to contact them, not it seems all of the contact lines are shut down, no response from then, rather can't contact them. This is very organized fraud. If I contact groupon.com, they escape saying that they can't sort out the purchase-related questions, so I need to contact groupon.ca.

Recently I noted an item and when I want to make the purchase on finalizing the price was increased by 20 %. Wrote the customer and they couldn't understand where I seen the price, prove it by sending them a screenshot of the item. The I was advise the price was changed when I attempting to send in the order. I was told that it is what it is and told if not happy they can close my account for me to save myself the trouble.

They took my money for tandem skydiving and all of a sudden problems to log into my Groupon account. Their message kept saying "Somebody spilled some coffee……"
No way to speak to them! I was planning to give the Tandem Skydiving for my wife for Xmas and Groupon dropped the ball. I wonder whether these guys are legitimate???

We booked this holiday through groupon, as a tour package called 777.. actual COST $777 each X3
We live in Sydney, but booked Melbourne to China, even though we'd have to pay for domestic flights too, as Sydney was sold out, but we thought it'd be worth it as the deal was so cheap. We contacted SNA many times to find out the actual day the flight leaves, always they said, we're not Sure probably 7th or 8th November.
Finally we get confirmation after months of calling, that the flight is on the 8th Nov, and flights always leave in the afternoon around 4 to 5 pm so you'd be safe to get there about 12-1pm
Many times we asked SNA to send confirmation of tickets to both adults emails we originally gave, as the phone with one of the email addresses is shattered, and we're locked out of the email, as we don't have email password nor original phone number, they continuously ignored our request to do so.
After they confirmed the flights for 8th Nov in July /Aug, we booked flights melbourne, for the 7th.. and hotel. Two months after they confirmed the flights for 8th Nov, a women from SNA, called me in Sept, and said, "sorry, your travel dates have been changed for the 7th of November, i started bawling my eyes out, crying "but you told us that it's definitely the 8th of Nov, and we've already booked domestic flights to melbourne for the 7th, and hotel.. Eventually she got back and said, 'yes it's ok your flights are now confirmed for the 8th again" I asked, where is the tickets, I've given you the correct email address 6 times, still we received nothing
That's when I really started to panic and called groupon, in October, telling them of the situation, how I feel they can't be trusted, changing dates and ignoring both our request for plane tickets ect to be sent to correct email.. Groupon didn't care less, stating the vouchers had been redeemed in August already by merchant, no refund allowed
This is where it gets really ugly…
The morning of the 8th Nov, I called SNA from the melbourne Hotel, panicking, pleading, "where's our tickets, we've still not received them, he said" your flights have just left, 9am" I cried we were told the flight leaves around 4-5pm!"
He said," your tickets were sent to you via email, in October.. I started bawling," nooo you didn't send them, I don't have them, you've made a mistake, and the flights we were told always leave in the afternoon, around 4-5 pm latest"
He asked, who told you this, I told him his name, and stated 'he even said he confirmed with a supervisor "he argued," no he didn't.. a woman then took my call and told us to go straight to the airport and explain what happened to the airline, China Southern Airlines.. When we got to the airline, we were told by the manager of China Southern, "we can't help you, its our policy, no show no go, we can't arrange another flight, even if there are vacant seats because, its against our policy, call the travel agency..by now we are all bawling our eyes out, trying to explain what SNA had done, but this Chinese man was so cold he didn't CARE, continuing to tell us, "I can't help!" . The agency called back, he, the supervisor said, you're just trying to blame someone, the tickets were sent your email address in October… "I had a nervous breakdown,, then and there, and kept repeating, but you didn't send them to the correct email address if you even sent them at all" he then hung up.
My young son was on the floor bawling his eyes out.. a help desk referred us to a team of 2 who worked for airport, who help people in crises, to negotiate on their behalf with airlines… But they said China Southern are worst to deal with, ruthless, and have left the office.They then organised for jetstar to change our return flight to Sydney ASAP.
Next flight avail was following day, 12.30 pm. We slept at airport overnight, 30 hours waiting to get home, from a trip to no where, all of us devastated. Total cost lost, $6000+. Visas, passports, hotel, domestic flights, taxis to and from airports, and over 2300 lost through groupon, I can't believe I trusted them after already one bad experience with a merchants false advertisement in groupon, which they refused to remove from their site even after I show them evidence of this illegal advertisement.
Don't trust them, groupon, nor the merchant SNA… when groupon were notified, they asked for details of Events, total expenses lost, dockets ect, to be sent via email to groupon customer support, but before I had the chance to send anything they sent an email saying, not our responsibility, take it up with merchant your tickets were already redeemed in August this year.
When I asked groupon, "why didn't you wait for details of events like you asked?", they sent practically the same previous email.. When I then threatened to go to media or lawyer, they replied,
"go to third party, we'll tell them the same thing"
We've all been so depressed for three weeks now, as we saved for this trip for years and lost it all, we feel totally scammed by groupon for ruining what was meant to be, the holiday of a life time for my small family.

I bought an item on Jul 26, 2019 and till now i didn't receive it. More importantly they don't have a customer service that you can call and discuss

I bought 2 Groupons for laser & tanning…went smooth.
Recently , I was on the Canadian site and I bought a subscription for a year of
Mens' Journal for my hair shop…and as soon as I paid…they sent me an email stating they don't ship to Canada and my money was non-refundable….what a load of Bull puckey!!!
A few emails back and forth….then finally I decided to call my credit card company….explaining their scam…and I got my money back…I may report them to the BBB and Consumer Protection Ontario.

Groupon Scam
This was send to an e mail I don't use at all so I never check it,
until I seen on my RBC Statement than I checked a total of $129.75 and another for $29.00 US to Groupon for tickets I had already purchased through Vegas.com for the BeeGees. concert, so how did Groupon process this without me knowing?
When I contacted them many times, all they said is they would give me a voucher for $36.00 in credit towards a new purchase through Groupon, but it would expire in 3 days, when they took $226.75 Canadian out of my account.
They also said maybe someone else did the purchase on my computer, Are you kidding me, no one used my computer, if you don't refund me I am pitting this all out on every Social Media how Groupon scammed me and tell people not to ever use Groupon. I will place an out once a month until I get my money back. Also where are the tickets you sold?
I have cut up the card I used years ago on a Groupon purchase and they are mailing out a new one. I WIIL NEVER BUY FROM GROUPON AGAIN and I advise everyone out there to stop buying from them.

I don't want to say my sad story… DON'T USE GROUPON!
I purchased a watch and wanted to stop the order the same day i ordered. They told me it's impossible to stop the order that has already been shipped. BULLSxxx it was in process. They told me don't worry, i can receive it and return it afterwards. I waited until i received it and returned it, and tried to contact them to response. I did not even get an email that they received the watch. i am calling my CC company to cancel this transaction.

My voucher in my Groupon account was removed without my permission, which I did not redeem. Repeated attempts to fix this problem with Groupon was not solved. They couldn't do anything on their end. Would not recommend purchasing through Groupon. Somehow your voucher can be redeemed and removed from account, no security on your account. Do not recommend.

I am never buying a groupon ever again. Worse experience ever.

Bought a groupon for a wine tour in BC which cost over $300.00. Called the company itself to ask if they needed anything from me and they were surprised as they no longer do groupons or even do wine tours from the town I booked for.

So I call groupon. They tell me that they will get back to me on a certain day with a resolution to my problem. Two days after said day, I still haven't heard anything. When I contact them again they tell me they asked for time. Which I then tell them yes and it's now been two extra days from the time you told me.

To then get an email saying sorry but we will not reimburse you because the ticket said it was nonrefundable. I spent over 300 dollars on this ticket. So I asked that a manager phone me which no one phoned.

So you tell me that there is a disconnect between groupon and said company, nothing I did wrong on my end but I'm punished and out of funds because the fine print said no refunds? I can understand this if I'm cancelling but that is not the case. The event I bought does not exist.

Called said company again to tell them I bought a groupon for them and they were amazing. Apologized for the bad experience I had, do to groupon. They told me they had talked to groupon and asked that I get refunded as they had no idea groupon was selling some of their tours… I told them that's funny cause groupon will not refund me at all. So the company will give me a wine tour. Though I now have to drive 60 km from the town I'll be vacationing at.

Ordered two separate Groupons to use at a Joes Pizza. Found out they are under new management and will not be accepting the already Purchased Groupon When asked online for a full re fund back to my credit card my email account was blocked and money not refunded. Horrible customer service.

WORST CUSTOMER SERVICE EVER,
EVEN IF YOU DIDN'T RECEIVE YOUR ITE YOU WILL LOSS YOUR MONEY
THEY DIDN'T HAVE ANSWER FOR you INQUIRY

When Groupon first started it was full of wonderful deals and enthusiasm was high. Years later most customers shops don't want to really deal with Groupon they just want to use the platform to Market their products and in lieu of utilizing Groupon deals they would rather deal directly with the customer. After a few years of not using Groupon I tried it again recently with four or five purchases and found three of my deals the businesses had closed within a month of purchasing the deal. Couldn't even get a refund on one of them and was told I'd have to use it as a credit. Suggest many other sources for Great Deals out there Groupon is a has-been that should be buried.

I have purchased items and even 2 trips from groupon understanding they promised to come good for items and services if one is not happy with the outcome. I ordered a tent in September 2017 and waited 7 months for delivery. I made 2 inquires where I was offered a refund or wait. I waited and today decided to act on the refund. Guess what? No refund and no goods and simply no compensation. I'm out $212.09!! They have shut down communication with me and are holding firm that they owe me nothing. Do not do business with Groupon unless you are willing to take a loss if they can't deliver. Ridiculous!!

You can not know the total price of your purchase till you confirm on your payment.
Mine started at $35.00, total after confirm was $55.00. Yes the Fine print says there taxes and other cost may apply. I have Never purchased any item without knowing the total price. Groupon.ca did give my money back. AWESOME. Without the full total price I'm not sure I can continue with this site. Sad, what I read and seen it does look almost prefect.

BUYER BEWARE
1. If the vendor doesnt produce the service or goods your out of luck ! Groupon has a no refund policy, pays a lot of lip service but leaves you high and dry!!! In other words your out of pocket, say good bye to your money!!!!
2. Much of what is listed isnt a deal to begin with!

Save yourself a great deal of aggravation, not to mention your money and go anywhere but here!

Im out $465.00

My wife and I bought a ride on car four our 3 yo son on July 22, 2017.
We noticed that one of the speeds (low one) was working on and off. Our son could not enjoy all the functionality of the toy particularly at home. We contacted right away Groupon and they sent e-mails mentioning either 鈥渟omeone is looking into the matter 鈥渙r 鈥渉as your problem being resolved鈥? We are October 30, 2017 and our problem with Groupon has definitely not being resolved.
Groupon failed in any ways and I will not recommend buying on this site. I like to deal with people face to face and particularly in those circumstances. Yes, you pay more at a local store but at least you have someone to talk to. Here are some of their e-mails. Don't you think we deserve better?

Faisal Dipatuan (Groupon Customer Support – International)
Sep 21, 21:52 BST
Hi,
Thanks for your patience.
I'm just getting back in touch to update you on the status of your query with us. We haven't yet heard back from our Resolutions Team, so I just wanted to check with you that the issue is still ongoing before I pursue the matter further.
If everything is fine there is no need to reply to this email, we'll automatically close the ticket after a few days. Alternatively if the issue is still ongoing, please reply directly to this email and I'll talk with the team to see how we can quickly resolve this.
Thanks for your patience and my apologies for any inconvenience. If there's anything else I can do to help, please don't hesitate to let me know.
Kind regards,
Faisal D.

Len (Groupon Customer Support – International)
Sep 8, 00:22 BST
Hi Flavie,
We would like to apologize for the delay in terms of our response to the issues you have been experiencing. We are currently receiving high volume of emails therefore, our response time has been delayed.
Unfortunately, the issue is still under the care of our dedicated team and has not released an update regarding this matter.
We welcome you to please contact us directly for follow up in case you will not get an update till next week.
Thank you for your patience and understanding regarding this matter.
Kind regards,
Mylen S.
1-877-628-2540
Monday – Friday 8 am – 4 pm
Groupon Quebec Team
Mylen S.

Mindy Kyle Aquino (Groupon Customer Support – International)

Aug 23, 19:43 BST
Hi Flavie,
Thanks for getting in touch, and my apologies for any trouble you've experienced with your Groupon purchase.
Would it be possible for you to send me a photo of the item, it will help us resolve the issue as soon as possible.
Please respond to this email with the photo and I'll look into this further for you. If you're having difficulties in attaching the photo, you may need to reduce the size of the file. If sending a photo is not possible, or if you have any further questions, please let me know.
Thanks for your patience and my apologies for any inconvenience.
Kind Regards,
Mindy Kyle of Team Groupon
1-877-628-2540 ( Groupon Quebec )
Julymarsime Balas (Groupon Customer Support – International)
Aug 7, 12:38 BST
Hi Fritz,
Thank you for contacting us.
I am sorry to know that your order is in this kind of condition now. I understand that you want to have it fixed, for it so let me do my best to help and to sort this matter out.
In line with this, what I will do now is to escalate this to the appropriate department for them to look into this further and to know what necessary action could be done.
An update could be provided within 10 working days. Rest assured that I will get back to you immediately once I already got a feedback from them.
Please bear with me, Fritz. Hopefully, we will be able to receive a favorable feedback for this as soon as possible.
Kind regards,
Raiza B. from Team Groupon
1-877-628-2540

I recently ordered an RS2200 Whole Body Fitness Machine sold by Rock Solid Wholesale through Groupon. It arrived at my door within a reasonable time and works very well. It is as good or better than the machines I have used at the "Y" .
Sincerely, S. J. Stevens Kelowna, B.C.

I am a groupon user from the USA. No problems there for me. But in Canada I had a problem. Bought a 250 dollar couples massage, and had two weeks to use it. The merchant in Kelowna had no appointments, and was closed for 4 days over labor day, and no appointments the next 3 days either. So contacted groupon for a trade in. NO DICE NO GOOD NO REFUND not even groupon bucks credit. This is a sleezy way to do business. The same package can be purchased in three other advertiser sites, and there is cancelation if no appointments. BEWARE groupon, they are hard asses on you.

Ordered 1200 TC Egyptian cotton sheets. Instead we get a label that literally says:
"1200 Egyption "
No mention of cotton and the fabric is nothing like cotton. Cheap knockoff poly-crap. They literally feel like sleeping on cardboard.
Groupon is a fraud. Selling fake merchandise at near full price. They should be shut down