Groupeseb

Erica
7 months ago

Bought a Jamie Oliver Tefal Hard Anodized 2.2l Induction pan with non stick surface.

Thrilled with initial use, however when I tried to boil some eggs in the pan using my induction hob on full power the steel plate on the bottom became delaminated from the aluminium pan! I can now only use the pan on lower heat settings!

No acknowledgment of my complaint from Tefal Customer Service! Looking at other opinions here on Trustpilot I am not holding out much hope for any positive result!

Update: 10 days later had acknowledgement from Tefal – looking into it, upgrade to 2 stars鉁旓笍

Update: Posted faulty pan to Groupeseb.co.uk two months ago and have heard nothing! Tried calling customer service but referred to their web site. Seems that the web site designer is living in cloud cuckoo land and designed the site without knowing how bad this company is!
Downgrade to one star!

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