Groupama

I would not trust these people to sit the right way around on a toilet seat.
Conflicting advice between local office and telephone.
Ridiculously difficult to get hold of, rarely answers emails and incredibly slow

Insured my holiday home in France with them for 10+ years. Paid by direct debit from my french bank account. I then switched to a UK based specialist holiday home company for a fraction of the price (problem #1, but I should have checked ages ago), so didn't need the Groupama policy anymore. I tried to cancel Groupama from the next renewal date, but they were very poor at acknowledging my requests to cancel (Problem #2 – they will ignore you unless you send a letter by registered post from the UK). I finally got them to acknowledge cancellation on the next renewal date, but I just in case instructed my French bank to make sure all direct debits and orders from Groupama were cancelled. Just as well – because Groupama tried to take payment for the now-cancelled policy (Problem #3). Terrible service, only seem to communicate via postal letters. Email responsiveness is poor.

I insured my caravan in france with this firm and because I did not cancel the policy weeks before it was due I was made to pay, they sent the case to a debt collecting agency for 142 euro.

Rien 脿 dire. Leurs assurances sont vraiment bien plac茅es. Je recommande