Troy
1 year ago
John who was with the company messed up job, didn't send paperwork when requested and left out work that was meant to be carried out. Branch Manager would rather deflect the problems and not address and rectify them putting customers health and safety on the line to so they can double up on making profit from completing the job and charging more. If the manager is unprofessional, you expect same with staff. They also don't clean cars properly as previous customers paperwork were found in the loan car dated back months ago GDPR Breach. Research before you pay thousands of pounds to this cowboy manager and his branch which will damage your car and also leak your private information out by not securing them and make you spend money on works that they don't finish. Please take all paperwork out of the car as this branch doesn't protect your private documents. Never expected a official BMW dealership to be so unprofessional. Poor management and bad BMW UK support is the main reason for cowboy style of customer service. Cowboys like David Bain (Branch Manager) need to learn how to manage and be professional not chasing money like back ally mechanic. BMW UK is useless as they refer you to such cowboys franchise to carry out EGR recall and damage your car and end up asking for more money to inspect leaks that was done by dodgy workmanship of their own. They don't care about customer service at all but support such behaviour. Best advise is to stay clear of BMW and go for brands who carry out good work and support their customers not their pockets only. Your safety is not a concern for BMW as I have seen from my experience. Many other car manufacturers out there who have better support in place. Group 1 Automotive needs to look out for it's customers not put customers safety at risk.