Josue
5 months ago
I hoped that group 1 automotive and BMW quality assured the training and workmanship With in their BMW service departments. Our car went in for diagnostic tests at BMW Brighton, Victoria Road with a blocked DPF fault code and the mechanic ignored the computer testing procedures and carried on a rev test. The turbo was blow up and engine was catastrophically damaged 拢22,000
Now it has been written off. Independent inspection puts the dealership at fault on several errors of workmanship. The dealership will not admit negligence and on reporting to BMW uk they stated they were not interested. Then again the dealership tried to get work quality assured they were apparently told the same thing. I am appalled that BMW are happy to put there name to these dealerships but they don鈥檛 have Standards to perform to. No one should have to suffer again. 7 weeks down the line we don鈥檛 have the case sorted, and due to Covid replacing duplicate finance impossible. The dealership reply we cant always resolve every complaint – the car was totally damaged in their workshop, the fire brigade attended, other cars and employees at risk.
Now it has been written off. Independent inspection puts the dealership at fault on several errors of workmanship. The dealership will not admit negligence and on reporting to BMW uk they stated they were not interested. Then again the dealership tried to get work quality assured they were apparently told the same thing. I am appalled that BMW are happy to put there name to these dealerships but they don鈥檛 have Standards to perform to. No one should have to suffer again. 7 weeks down the line we don鈥檛 have the case sorted, and due to Covid replacing duplicate finance impossible. The dealership reply we cant always resolve every complaint – the car was totally damaged in their workshop, the fire brigade attended, other cars and employees at risk.