GrooveHQ

Don't trust this website, they took money out of my bank without my authorisation, still trying to get a refund. They say you only learn by mistakes, I'm paying for mine. Leave well alone.
Disgruntled person.

Amazing custom support service, easy to use, constant new updates – improving the service.

Started out as, what I thought was a great service and company – I was wrong! Having used the service for well over a year with little change in the product or service, they introduce a 'new' system.

Soon after and with a few weeks notice, completely changed their pricing structure to give us a 380% price increase to keep the same service. No way of exporting any ticket/KB information, no interest in helping and no issue with price increase like it was such a small increase. How can anyone trust a company that works like this?

They see no issue in any of this. Customer services only answer the questions they want to. Absolutely disgusted with this company and how they have treated their 'loyal' customers. One of the worst companies I have ever dealt with.

Have moved to Zoho Desk which is much better and MUCH cheaper for many more features.

Creates live chat / help desk customer support software.