GROHE

Just started to replace parts of my bathroom and Grohe was recommended. The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . Today I swapped my small shower head and will then replace the rain shower head . So very impressed with Grohe . Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out

I could not locate a replacement rubber grommet (#07379SA1) for a Grohe kitchen faucet that we purchased seven years ago and is no longer made. We love the faucet and did not want to replace it. Further, the part was not in stock at any parts dealer in the US. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. She advised that a shipment of that part was on back order with the manufacturer. She took my information and sent the part to me when the shipment arrived. All free and out of warranty. This was outstanding customer service and I am a customer for life.

I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. High-quality products in great designs. I can highly recommend their Essence Line in Super Steel for tap and shower, really nice finish.

Awesome customer service. Really pleased.

We have used our Grohe shower handset for more than ten years. When the hose finally gave out, I purchased a domestic replacement. This was not compatible with the brass fittings. Grohe was kind enough to send a goodwill replacement. As I told the representative, looking at both the superior quality of the Grove was very evident.

I鈥檓 a master plumber doing it since I was old enough to pick up a pipe wrench and that was back before they made aluminum and they were very heavy to a 8 yr old boy but anyway my point is I know what I鈥檓 talking about. I鈥檝e installed it all and choose Grohe as my personal fixtures. I don鈥檛 understand all the negative reviews because I鈥檝e dealt with there customer service on numerous occasions and never had any issues with them. The have always been very nice and helpful by sending out all the parts I need no questions. I will always use Grohe. This is why I never trust reviews. Hope this helps. James (construction and plumbing for 43 years)

I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. Is this how Grohe now treats their long time customers ??

Yes, I have tried both the customer service and tech/warranty dept. emails and never get an answer beyond an automated thing saying my email was received.

We are constructing a 5 star hotel with 94 rooms. For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. In first phase we easily got all the concealed mixture bodies which we fixed in all our bathroom walls. Now the picture began. For rest ordered items we ask to dealer for the delivery date. He told us as you have directly finalised your deal with company you should contact to the company person. Then we talked to Mr. Omkar nath Mishra. He asked us to talk Mr. Deep Srivastav, Dehradun. Then Mr. Srivastav asked us to give some time for confirmation. Now nobody either Mr. MISHRA OR MR.SRIVASTAV pics our phone. Even we tried to contact them by what's App. There also nobody replied our goods status.
Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company.

I've been trying to get the sense guard water meter working in order to write a tech review for a magazine, but so far I haven't even been able to log into my account.

Any time I try to log in I get the "incorrect password" message, when I click on "forgot password" I receive an email to reset the password, however upon clicking on the link I receive the message "something went wrong please try again"… What does that even mean!?

Firstly, it is completely impossibly to reach them by phone, I probably tried calling them a dozen times (at different times and on different days), but after 45 min on hold the call just hands up!

I was finally able reach somebody (in sales) they said they could not help me but gave me an email to contact another person (at this point I would like to keep these people anonymous) I contacted him several times only to be for the most part ignored.

I am truly dumbfounded by the lack of customer support, So far the people I have spoken to have been extremely rude. I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business.

Writing this review has been the absolute last resort. I cannot imagine what you may have to deal with if you have a warranty issue.

I had kitchen Elberon single handle faucet installed by a professional plumber in April/2017. In Jan/2019
And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. About once every week or two.
We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up.
I finally checked under the sink and it was totally wet. We were fortunate that a bucket under the sink caught a lot of it. still , a mess. and water everywhere It could have been leaking for a month for all we know. I did check all the hose supply lines and they are not the problem. it must be an internal leak somewhere. I filled out the warranty info online and was told to send it back (no RMA /RGA for tracing purposes??) They "tested" it – while running the water – no leaks. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. They assumed that was the problem -so I called them.
Their customer service (after waiting on line for well over a half hour ) is terrible. They didn't even read my email ,or look at my pictures I sent, or read the note I enclosed. They didn't call me to discuss. I talked to a 鈥渟upervisor鈥?and she implied leaking supply lines – then why did I have a pool of water on TOP of my Granite sink?? She had no answer. Suggested/offered sending me a replacement cartridge.

There is no way I can put this back in and trust it not to leak and ruin my new hardwood flooring. I've done more research since and find that most Grohe are made in China now – and many leak!- do your research! Many floors ruined.
Please do your due diligence. For over $300 I expected much more.
I鈥檒l never recommend or purchase another Grohe product.

HOLD TIME: over 45 minutes!?!
Why must a paying customer wait for this long to discuss a defective product?
Not only did I wait this long, no one ever came on the phone.

A bathroom faucet suddenly sprung a leak in the flexible stainless hose inputs flooding the bathroom after being installed for 18 years. Hoses are integral to faucet and non replaceable. Never been touched or moved in any way since install. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. They refused to replace the faucet saying that it was wear and tear and after 18 years it would not be covered. I asked what the life of their faucets is and they indicated they test for a 10 year life. So now I have to worry about all the faucets in the house suddenly springing leaks. So if you want to completely replace your faucets after 10 years and a meaningless lifetime warranty, Grohe is your expensive answer.

UPDATE 5/24/19: Another Grohe faucet sprang a leak from the flexible stainless steel feed line. So it indeed appears that I need to replace every faucet in the house. Unbelievable.

The handle fell off our Grohe facet. The treads that screw the handle in just disintegrated. I contacted the company and they did not respond. I have never seen such a poorly made facet.

Have had a Grohe Ladylux Pro kitchen faucet for about 3 years now. About once a year the faucet leaks while turned off. The faucet was very, very expensive when I bought it. Now I've had to buy $100 leak sensor to email me when a leak occurs. In addition I've had to repair my drywall twice, mold problem, paint, etc.

Never buy Grohe.

I've tried to call Grohe about the failure of a kitchen faucet that was installed by the original homeowner (so not covered by the limited lifetime warranty) and a missing part in a new Grohe faucet, but the wait times were so long I decided to email the company. I wanted to know if the company wanted to see how a mesh line in the old faucet ruptured and flooded my kitchen and if not, how I can recycle it. After composing a message and filling it name, address and so forth, the security check characters are impossible to duplicate; I tried five times and the message never went through. The characters and numbers are spaced, but if you try to space them, they won't fit. Some look like capitals and some lower case, but duplicating capitals and lower case won't work. What kind of nonsense is this? The company doesn't care to hear from customers who have a problem with its products.

Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. I was shipped a replacement cartridge with the understanding that if the leak continues after I replaced the cartridge that I would be shipped a replacement faucet.The leak continued after replacement
of the cartridge and I contacted customer service and emailed pictures of the leak.
A reply from customer service lead team told me that they cannot see from the pictures where the leak is coming from and that they require further pictures to specify the location. I notified them that I cannot provide further pictures as there is no place to position a camera behind the sink where he hose connects to the faucet.
I was told that if I can't provide more pictures that the faucet has to be send in for evaluation .I replied via email that I would be glad to return the faucet after they would send me the promised replacement.
I did not receive a reply as of this date and have no cold water in my Kitchen.
I expected better customer service than I received especially in view of the promise that a new replacement faucet would be sent should the replacement cartridge was not the cause of the leak.

I cannot believe how bad the service is from Grohe! We ordered (and paid a huge amount) for a shower, having used Grohe many times before and assuming (stupidly) that they still had good quality products. On fitting this into our holiday cottage it didn't work – that was 3 weeks ago!

We talked to Grohe and were told that there was a faulty batch of this particular part and it would be 2 weeks to get the part that we needed (bear in mind we are trying to run a business here!) – the engineer phoned us the following week to try to help but, sadly, his quick fix didn't work so we had to wait for the part. Yesterday the engineer drove over 3 hours to bring it to us – it was the wrong part!!! Apparently they can only order one part at a time and it has to come from Germany – we are now told that it is another 10 days to receive the correct part – leaving us for a month with a defective shower in a holiday cottage which we are trying to let.

Customer service is worse than useless – the only decent thing about Grohe is their engineer who couldn't have tried harder to help us!

Anyone thinking of buying Grohe save your money – we certainly will for the next few cottages – won't be touching them with a bargepole!

Update : the engineer fitted the right part but now the shower is leaking all down the wall and, guess what, it鈥檚 another 2 weeks for the replacement part! Ps thank you grohe for saying you have passed onto customer service – any idea when, or if, they might bother contacting us? It鈥檚 only been 3 weeks I suppose!!!

RUDE CUSTOMER SERVICE, WHY ARE THEY EVEN IN BUSINESS? TERRIBLE. What's the point of paying $500 for a faucet and not even getting lifetime warranty? Good job grohe, you just lost a huge account from a hotel developer.

Very rude and non responsive!
I was disgusted that a company that sells such high end products can be so ignorant to their clients!
No response after several emails and phone calls! I鈥檓 truly shocked!!!

I had a new Grohe shower installed: Grohe THM SMARTCONTROL Square (# 29141000), and the dial for the hot/cold did not turn. I called the plumber back thinking he did something, and we were told the part was defective. The company we bought the part from, Blackman in Rocky Point, NY, replaced the part and told us we had to contact Grohe if we wanted our money back for the second installation ($135. for the second installation by our plumber) Customer Service was not helpful: told me they could do nothing! Really? Your part was defective! I asked to speak to a supervisor and got Haley from Roselle, Illinois. After going back and forth, Haley told me to send all receipts: the original purchase, the return of the part, and the bill for the installation: $135. I sent all of the required receipts and I have not heard a word from "Haley" or Grohe. The date of the letter was September 14, 2018. Not impressed.

After posting this review, Haley contacted me by email and asked me to resend all the paperwork. I told her I had spent a lot of time gathering all the bills and receipts and asked her to recheck her mail. She did. She found them and told me she was submitting them for approval for the $135 I had to pay the plumber to reinstall the, hopefully, non-defective new part. It is now November 9, and I am still waiting for a check. I will update the "progress" of this claim the first week of December. I am very disappointed in Grohe: they have been very unprofessional thus far.
C. DeSario

My house has Grohe product and the connection hoses for faucet are broken. I called for replacement since the product has a lifetime warranty. However the customer representative says there is no more warranty since your product has been installed too long. Then I asked that "does your warranty has a term saying that after certain time period the product will not be covered by the warranty", the representative got angry and hang up the phone. How rude!

The email address that Grohe gave in the reply from GROHE does not work.
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550: #5.1.0 Address rejected.
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I'm a contractor in California. I was purchasing Hans Grohe products and did not notice the "Grohe," product name was different. I experienced a lot of product failures using Grohe products. At first, and I'm talking over the last 20 years, I was impressed how easy it was to get replacement parts.
I reasoned that these people stood behind their product. Fast forward to today and the repair calls keep coming in and the the tactics have changed at Grohe to where it's useless to call them. Over the years I have been sent countless wrong parts. Now, everything seems to be out of warranty, according to the very unhelpfull people in their parts/warranty dept. I don't even get the wrong parts sent out anymore.
I will never again purchase a Grohe product and install it for a client. I don't have these repair calls coming in for other plumbing manufacturer products.
I just got screwed by them again and will have to replace a bath vanity faucets because of a broken piece that's "out of warranty," according to my call this morning. And since it's a his and hers vanity top, I have two faucets to replace. Thanks, Grohe.

In New Zealand the regulations require the hose from the tap to be 15mm, Grohe taps have 10 mm. Therefore if the hose bursts as it did in our case, you cannot simply change the hose, as they have permanently attached it. You therefore need a whole new tap. Our hose burst and flooded our kitchen, thousands of dollars damage. No support, the tap was 14 years old and cost at the time $1200. Grope warranties are now for 15 years, but that wasn鈥檛 the case when we bought ours, so they don鈥檛 want to know. We have not bought another one!

Tecnical & customer services at this Heathrow office are totally incompetent, and they have the aldasaty to charge a premium rate number for their shoddy service.

I鈥檝e been in the plumbing industry for over 12 year and I鈥檝e never come across such a useless buch of people.

I have sent them photos of parts I need to repair a toilet flush for a customer, they have wasted 4 hours of my time going round in circles, and I know they are giving me the wrong part numbers I don鈥檛 think they know their own products.

This office needs a shake up otherwise Grohe will be losing customers.

1 star is too many but no zero star options are available.
This company is the WORST EVER. I was on hold for literally 3 hours. I dont think anyone really works there. My Grohe bathroom shower faucet. with a Lifetime warranty, what a joke, they send you bits and pieces over a course of weeks. These parts do not even last. I had one part for 3 months when the same problem started happening again. Good luck trying to reach them too. They hope you will get tired and stop calling. I think they fired everyone because I still am unable to reach them for a replacement part..
SAVE YOUR MONEY, BUY THE GOOD OLD KOHLER, DELTA, MOEN, ETC.