Angel
7 months ago
I鈥檝e given Grisport, both the UK outlet and the Italian parent organisation, every opportunity to address my issue but, after many months of evasive and downright negative responses from both, I am forced to publicly detail my abhorrent experience with them. I strongly advise anyone in the market for a pair of boots to steer well clear of the company鈥檚 offerings and instead consider rival brands such as Berghaus, Scarpa, Inov-8, Hagl枚fs, Hanwag, or Asolo to name just a handful. What makes this circumstance even more pathetic is that I was previously a satisfied customer of Grisport (having previously bought three pairs of their product) but their recent unhelpfulness means I will never, ever purchase from them again. Here鈥檚 the situation:
In November 2019 my wife purchased a brand-new pair of the errant company鈥檚 boots and gifted them to me for Christmas. The boots were purchased from a supplier on eBay. Now, I鈥檓 a reasonably regular walker but probably don鈥檛 cover more than twenty miles specific walking on a weekly basis so, when the boots failed after only a few months in early April, I wasn鈥檛 impressed.
Quite obviously a manufacturing fault, the upper part of the boot – the soft waterproof material – has separated from the bottom rubber (?) part, effectively unrepairable. This I had confirmed by an operative within Timpson鈥檚 High Street shoe repairers.
I naturally attempted to contact the original vendor on eBay but, unfortunately, they had gone out of business. Even after successfully navigating eBay鈥檚 own hurdles (me not being the original buyer) as the purchase had been made over three-months previously, they were unable to help. And so, I turned to Grisport UK for help.
I spoke with an operative named Gavin who initially seemed quite helpful on the telephone but my subsequent email and follow-ups were all totally ignored, not even acknowledged. So, I then emailed two directors at Grisport鈥檚 parent company in Italy explaining how extremely frustrating it was to be caught in an unhelpful spiral where no-one appeared to want to assist me with a legitimate problem. I asked the question; what if the problem I鈥檇 experienced could be avoided in future by machine re-calibration? Or perhaps the company had received a wanting batch of materials used in the construction of the boots they would be better avoiding? Surely, even a cursory evaluation of my problem might have been beneficial to their production mechanics, I thought.
The response I received did seem vaguely promising: 鈥淯nfortunately since we do not sell directly to the end user, we can鈥檛 take claims from the private customers. We instructed our UK distributor to take action. They already advised that the shoes you bought are from a customer of their鈥? Unfortunately, Grisport UK simply refused to help once more, their last email to me reading 鈥淚t would seem this seller on eBay is not one of our registered stockists and you may have been sold a second hand pair. To clarify again 鈥?we are not responsible to replace/refund these boots, the seller is鈥?
Ignoring the condescension inherent in this response (鈥測ou may have been sold a second had pair鈥?, and the fact the issue is obviously a manufacturing defect, my experience illustrates the extent of Grisport鈥檚 Customer Service 鈥?non-existent! Absolutely atrocious, utterly wanting.
My considered advice: do not buy from Grisport, ever!
In November 2019 my wife purchased a brand-new pair of the errant company鈥檚 boots and gifted them to me for Christmas. The boots were purchased from a supplier on eBay. Now, I鈥檓 a reasonably regular walker but probably don鈥檛 cover more than twenty miles specific walking on a weekly basis so, when the boots failed after only a few months in early April, I wasn鈥檛 impressed.
Quite obviously a manufacturing fault, the upper part of the boot – the soft waterproof material – has separated from the bottom rubber (?) part, effectively unrepairable. This I had confirmed by an operative within Timpson鈥檚 High Street shoe repairers.
I naturally attempted to contact the original vendor on eBay but, unfortunately, they had gone out of business. Even after successfully navigating eBay鈥檚 own hurdles (me not being the original buyer) as the purchase had been made over three-months previously, they were unable to help. And so, I turned to Grisport UK for help.
I spoke with an operative named Gavin who initially seemed quite helpful on the telephone but my subsequent email and follow-ups were all totally ignored, not even acknowledged. So, I then emailed two directors at Grisport鈥檚 parent company in Italy explaining how extremely frustrating it was to be caught in an unhelpful spiral where no-one appeared to want to assist me with a legitimate problem. I asked the question; what if the problem I鈥檇 experienced could be avoided in future by machine re-calibration? Or perhaps the company had received a wanting batch of materials used in the construction of the boots they would be better avoiding? Surely, even a cursory evaluation of my problem might have been beneficial to their production mechanics, I thought.
The response I received did seem vaguely promising: 鈥淯nfortunately since we do not sell directly to the end user, we can鈥檛 take claims from the private customers. We instructed our UK distributor to take action. They already advised that the shoes you bought are from a customer of their鈥? Unfortunately, Grisport UK simply refused to help once more, their last email to me reading 鈥淚t would seem this seller on eBay is not one of our registered stockists and you may have been sold a second hand pair. To clarify again 鈥?we are not responsible to replace/refund these boots, the seller is鈥?
Ignoring the condescension inherent in this response (鈥測ou may have been sold a second had pair鈥?, and the fact the issue is obviously a manufacturing defect, my experience illustrates the extent of Grisport鈥檚 Customer Service 鈥?non-existent! Absolutely atrocious, utterly wanting.
My considered advice: do not buy from Grisport, ever!