Gretnaweddings

So during the covid 19 crisis you would expect any decent company to do the right thing for their customers, but let me tell you how this rolled.
Nieces wedding planned for 9 May 2020, postponed, can鈥檛 be helped, agreed however found out on face book whilst on her hen weekend. Imagine how that landed!
Called auchen castle for a refund of 拢635 pounds for refund of the rooms I had booked. Told couldn鈥檛 have cash as wedding date would move, bearing in mind the wedding day has moved a year now and they want to keep my cash for that long. Explained i may not be able to attend next date so would like a refund as not happy them keeping my cash for well over a year, al re book. I was told they would need to check with the owners and call me back. No call returned.
Several emails later and several excuses from them we agreed on a bank transfer, over a week later i am still waiting!
Now I understand that we have a crisis on and staff working from home, this is a leisure facility but also I need you to understand I have a family member also booked and asked for a refund and he got completely different excuses as to why they can鈥檛 refund.
If you are going to lie to customers them keep it consistent across the board. Absolute deceit on their part and absolutely terrible service. Would i be bothered if it was 拢50, prob not and now for me it鈥檚 the principle. Many folk are struggling through this crisis and could do with a return of their funds to see them through…
Disgusted at the service from these people and I have now emailed again for a response as to what鈥檚 happening, I don鈥檛 expect a reply or a refund due the way they are conducting their business so next step to claim back through my card company.
If your planning your special day or attending as a guest then be very careful how you lay your cash out to these guys. My suggestion would be give it a very wide berth.
Obviously my own opinion on current circumstances.

Awful experience with Gretna Wedding Bureau so far!! As my fiance was saying above, the treatment has been appalling since we've tried to cancel…we tried cancelling over a year in advance. There has been absolutely no service provided so far yet they refuse to refund even half of the money they've received. After reading the lady's comment above I'm so glad we didn't pay them anymore of our hard earned money and been left dissapointed with photos. Have asked to speak to the owner of the company and have been told "no he's terminally ill"…..I would advise anyone to make absolutely sure you want to book with this company first and do your homework before any money is put down because you won't get money back and you are just cast aside like a nuisance. Family and friends are disgusted. The bureau is located on the main street in Gretna Green…honestly just keep walking by.

We had booked our wedding package with Gretna Weddings in February 2017 we hadn't decided which package to go for so opted for the runaway package. Although when we had decided Jackie(the sales woman kept asking if we were going with the more expensive package. We paid our deposit of 拢300 and left.

We upgraded our package a few weeks later and I paid 拢500 towards the balance of the wedding. In August we went back to Gretna to change our date which was an additional 拢100 and we downgraded our package again at the same time. So in total we had paid 拢900 to them which then mean our balance was almost paid.

Due to personal circumstances we decided to cancel our wedding and we went in to speak to them to explain and get our money back, we said the we wanted to cancel and were ushered up the back of the shop out of the way. Jackie then told us we would only be due back 拢100 as we had paid a 拢700 non refundable deposit and 拢100 to change the date.
Dumb struck we left both of us breaking down later in the car.
We later sent an email and called disputing this fact with her and all we get in response is read your terms and conditions on the letters sent. I have done, in the first letter it states that all deposits are non refundable which we don't dispute we paid 拢300 deposit and aren't looking to get that back or the state change money either we are looking for the 拢500 additional payment that they claim is another deposit although it doesn't say that on their invoice letter for the payment!.
We are still out of pocket 拢500 and wanted to speak with the owner to see if could come to an agreement but we have been stone walled. He is sick we have been told.

We will be consulting a lawyer and recommending to everyone we know never to use both of his companies (which are two doors apart)!

I have to share because I don't want anyone else's wedding photographer to be as bad as mine.

The Gretna Wedding Bureau sent a photographer who turned up late, had no time to talk to us. We went into the ceremony but he did not come in till half way through, took a few dismal photos and left. He met us outside, took some more disappointing photos and left, his total time with us was 15 mins max.

He gave us no direction and didn't wait until we were in position to take photos. It was windy but he would not wait for the wind to die down, or let me sort my dress out, before taking a few snaps. I asked him to take lots of photos as we were paying an extra 拢150 for a cd of the pics, he did not.

We collected them the next day from the Wedding Bureau Shop where it was obvious someone had been smoking in there all morning. This was not acceptable.

In total we paid 拢335 for 50 naff photos. The lady told us our photographer had picked the best 16 for our album. He had picked the worst! The very first photo at the front of the album was the worst anyone had taken of us! He clearly has no experience.

If I was doing it again I would book a local photographer who would spend the whole day with us for 拢335, and would take pride in his work.

0/10 Gretna Wedding Bureau, very disappointed :'(