Derek
11 months ago
Truffatori di prima categoria.
170 MC di gas in bolletta , quando in lettura ne risultano nemmeno 60 MC ..
170 MC di gas in bolletta , quando in lettura ne risultano nemmeno 60 MC ..
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Faith
1 year ago
I never had any complaints with regard to this company until it was time to move, and if it wasnt for these issues this review would easily be 4 stars.
Unfortunately, has outlined by several reviewers below, the customer service is appalling, from the unhelpful representives with their lack of knowledge & motivation, to the 30 min wait, whilst listening to the same music, to speak to one of them.
My issue stems from moving into a new home. My wife (we are recently married, both had two seperate rented homes) switched suppliers and became the POC for utilities in our new home and i just moved out (contract at the end of term). I supplied readings of E: 3423.4 G: 1050 for my final bill, but to my horror the bill was generated with estimated readings of E:4121 G:1395 and a bill for 拢89, my horror was due to the fact that I was expecting money back. I phoned GN to ask why the bill came through on estimated readings and they informed me that they had not received readings from the new supplier, I explained the situation (has I had done previously) but they point blank refused to send someone out to clarify the readings, and said they would have to wait for the new supplier to send them through (which they never would do because GN wouldn't ask them for the readings of their own back), so the onus was placed on me to find out who the new supplier was, to then phone them and put the readings into dispute, which after alot and a mean alot of explaining to a supplier im not associated with they thankfully placed them into dispute. I contacted GN (another 30 min wait) to inform them of this and I was told it would take 12 weeks to reissue a final bill. I had no contact from GN in the mean time, I phoned them at the 4 and 8 week points (30 min wait each time) and my reward for waiting 30 min was to be told it takes 12 weeks. After "patiently" waiting for 12 weeks, I decided I did not have another 30 minute wait in me, so decided to email them. After waiting 5 days for a reply, i was told that the account has been put into dispute and it would take 12 weeks. I replied enquiring whether I had got the time frame wrong (wondering if I was still in the 12 week timeframe) or the representative meant another 12 weeks, unfortunately for me, GN had no dispute on record dispite my numerous chasing up of the dispute, and now I have to wait another 12 weeks. I apologise for the long post, but I am under the impression this company is trying every trick in the book in order to frustrate me into giving up on the money owed to me. I would therefore suggest avoiding this supplier.
Unfortunately, has outlined by several reviewers below, the customer service is appalling, from the unhelpful representives with their lack of knowledge & motivation, to the 30 min wait, whilst listening to the same music, to speak to one of them.
My issue stems from moving into a new home. My wife (we are recently married, both had two seperate rented homes) switched suppliers and became the POC for utilities in our new home and i just moved out (contract at the end of term). I supplied readings of E: 3423.4 G: 1050 for my final bill, but to my horror the bill was generated with estimated readings of E:4121 G:1395 and a bill for 拢89, my horror was due to the fact that I was expecting money back. I phoned GN to ask why the bill came through on estimated readings and they informed me that they had not received readings from the new supplier, I explained the situation (has I had done previously) but they point blank refused to send someone out to clarify the readings, and said they would have to wait for the new supplier to send them through (which they never would do because GN wouldn't ask them for the readings of their own back), so the onus was placed on me to find out who the new supplier was, to then phone them and put the readings into dispute, which after alot and a mean alot of explaining to a supplier im not associated with they thankfully placed them into dispute. I contacted GN (another 30 min wait) to inform them of this and I was told it would take 12 weeks to reissue a final bill. I had no contact from GN in the mean time, I phoned them at the 4 and 8 week points (30 min wait each time) and my reward for waiting 30 min was to be told it takes 12 weeks. After "patiently" waiting for 12 weeks, I decided I did not have another 30 minute wait in me, so decided to email them. After waiting 5 days for a reply, i was told that the account has been put into dispute and it would take 12 weeks. I replied enquiring whether I had got the time frame wrong (wondering if I was still in the 12 week timeframe) or the representative meant another 12 weeks, unfortunately for me, GN had no dispute on record dispite my numerous chasing up of the dispute, and now I have to wait another 12 weeks. I apologise for the long post, but I am under the impression this company is trying every trick in the book in order to frustrate me into giving up on the money owed to me. I would therefore suggest avoiding this supplier.