GreenMobility A/S

Helsinki Green Mobility –

This is a great services and love the fact that all the cars are electric. The app was easy to use, unlocking the car and charging was simple enough.
There is a phone holder ready and waiting in the car which I thought was an excellent little touch to enhance the use of the cars.

One improvement I would make to the app, would be to make charging stations a lot more prominent so you can see which charging stations are with in the pick up and drop off area better, it was a bit of a faff to check Google maps for charging stations then having to go back to the GM app and check it's in the GM operating area.

Other than that, it was great for what I needed and will continue to use the service.

A long-awaited electric car sharing has finally arrived to Helsinki. I rented a Zoe in a package of 5 hours and I was perfectly happy with it. I recommend it.

The kilometer limit was sufficient in my case and the battery capacity was generous. I had no range anxiety whatsoever, even when it was freezing outside and the consumption was around 220-230 Wh/km.

I have also been so far very happy with the customer service.

But there is still space to improve:
– The service needs to be better localized for Helsinki as some FAQ info refers to Malm枚 and the customer service phone button in the app makes a phone call to a Danish number.
– Rental should start after starting the ignition, or within e.g. 5 min from unlocking the car, especially in winter.
– The app shows higher battery percentage than the car. Customers might miss the opportunity to earn free minutes from charging. My car showed capacity of 52% after it was plugged into a charger, but the app showed 65%. The car is right in this case.
– Expanding the zone to K盲pyl盲 and Kumpula is a must.

Nice to see electric options!

Here鈥檚 the deal: these cars work fine. We have used this kind of pay-per-minute car service with nearly a dozen companies all over the globe and this one ranks in solidly fine (which, honestly, is a good thing). There have been a few annoying glitches鈥?we鈥檝e been locked out of the car during a stopover twice and required someone to drive out and fix the problem, we鈥檝e had issues the hardware processing requests efficiently, etc etc. All of these issues, though perhaps bizarre that they are still occurring after several months of the company (I hope) working to fix them, are to be expected with this kind of service.

However鈥?br />

I came on here while I鈥檓 waiting for an agent to unlock a malfunctioning car (once again) for my husband, just out of curiosity. Has this happened to other people? Is it a long standing issue? Is the company addressing it? What I found was yes, it is. What I also found was some frankly gross male fragility and passive aggressive behavior from the CMO and CEO in the responses to upset customers.

鈥淚t sounds unfortunate you were locked out of the car.鈥?

Uh, yeah. It sure does.

鈥淲e were able to drop everything we were doing and send a person to assist you.鈥?br />

Uh, YEAH. The car provided by your company locked them out in the cold鈥攁 problem that I can personally confirm has persisted since at least July if not longer.

Here鈥檚 the deal: if you can鈥檛 handle your own customers giving you honest feedback when your product fails that is 100% your problem. Fix your app. Hire a solid customer service team. Oh, and grow up.

No need to respond to this, by the way. The last thing anyone needs is another man telling them 鈥渋t鈥檚 unfortunate that they鈥檙e upset鈥? It鈥檚 2020, folks.

Update:

Despite all of the honest feedback provided by both my husband and I about our nearly six months of time as customers, HILARIOUSLY this representative could only latch onto the the fact we called out his male fragility. Not that our response called into question the company鈥檚 ability to publicly respond to critique鈥攚hich has been proven this evening, once again, to be quite poor. Not that the choices in language have been victim blaming, gaslight-y, and unapologetic. And not that a hardware problem that seems to be several months ongoing remains an issue to many customers.

The reason I am updating this review and lowering the rating is because, in addition to responding to honest input in bad faith, I received an email from TrustPilot saying my review had been flagged because 鈥淕reenMobility doubted that I truly had an account鈥濃€攄espite the fact that Steffen clearly found and referenced our account and the incident from this morning. This, in no uncertain terms, constitutes a serious lack of ethics and reflects back terribly on this company. We have sent along verification and invoices to prove that we are in fact long time paying customers, so I fear Steffen will simply have to sit with his discomfort.

We have also collected evidence of the minutes and packages we have already paid for since, unfortunately, the dishonest business practices that have been displayed by this GreenMobility representative makes us worry that he will act once more in a personal and inappropriate way and attempt to block our access to our purchases and/or our accounts. Not a good look, if I鈥檓 honest.

Happy Holidays.

Update 2:

Steffen, this dialogue spiraling out of control. My review was expressly clear that the low rating was not related to a particular trip of mine (I said that I was researching my husband鈥檚 predicament). My objection was to the way GreenMobility handled themselves on this platform鈥攖hat their responses were condescending, unapologetic, petulant, and unpleasant to feedback. That they opted to latch onto minor details and pontificate rather than actually address what their customers are saying. Unfortunately, all you have done this evening is exasperate this same issue.

Here is the text from the email:

鈥済reenmobility.com has flagged your review because they don't believe you've had a genuine experience with them. Please help us verify your review by sending us documentation showing your buying or service experience with greenmobility.com.鈥?br />

I am happy to provide screenshots to anyone else at GreenMobility who feels the particular need to question the authenticity of wording rather than having a civil dialogue with a customer.

Finally: our concern about dishonest penalties is fair because your words and your actions made us, your customers, feel that way. These responses have been personal and have been about discrediting rather than solving. Rather than instill faith in the company you represent, your customers were made to fear retaliation. Think about that.

Please respect our space by sparing another response. I will be in touch on Monday.

The car got locked when I鈥檝e paused the trip and I had to wait for 1h for someone to reach me with the key to unlock the car.
They have refunded my trip, but waiting in the cold outside for 1h in late evening was simply not good.

Best in the bussiness.

Very affordable car sharing service with clean and great cars. Simply the best

The cars are clean and easy to drive, perfect for getting around the city. The opportunity to park most places for free, including underground parking in the centre, is so convenient! The thing that makes me pick GreenMobility over other car sharing companies is the ability to buy packages of minutes that are really affordable, especially those for three or so hours, or one or two days. I was very close to leasing a car as other car sharing services were so expensive to use regularly, but I have decided not to since using GreenMobility.

Very easy to use and not expensive if you preorder the car with some 12+ hours notice.
Remember to park where is it legal, not so much fun to get a parking ticket here in CPH 馃捀

GreenMobility have the best support team!
I wanted to thank the GreenMobility support team for their help and availability. The app and the process could be improved, but their support is just the best.
I had issues twice, where I couldn't unlock the car – once because of bad mobile reception and the second time it was due to the GM soft that needed a restart. Even if this happened on a Sunday afternoon, the support representative helped me unlock the car remotely and called me back to ensure that everything was good. 5 stars and huge kudos to the GM support team and to the support rep who helped me out on a Sunday afternoon, on 20/09.
The app would need to be improved though, so that you could be able to filter on the Long range cars available in CPH. The app allows you to select cars based on a radius of 2,5 km – but you should be able to filter only on specific type of cars.
Or, there should be more long rage cars available, especially now that GM have introduced better packages for long weekends.
All in all – it's a great experience – if the cars could be improved so I could unlock them despite the bad mobile signal coverage, or the software would be really great! It happened twice, so hopefully the third time it'll work like a charm (and I won't need to call the support team anymore).
I am however a very happy customer as your Support team is really great at helping when in need.

A very good service. I鈥檓 very satisfied with it鈥檚 price compared to other similar options and availability.

As an expat in Copenhagen, I have used Green Mobility many times and have been extremely happy with each experience. Their customer service representatives are super helpful and patient. The cars always function as promised. The new vans are a major bonus! Absolutely perfect for moving small pieces of furniture and the like. I will continue to use Green Mobility again and again.

Thank you.
I got a quick response, good customer service 🙂

Thanks Steffen

In essence a good service and a good concept. Doesn't really help when the cars don't unlock when you need to use them even after several restarts of the app. Some serious work to the reliability of the app and cars is needed.

I have received a fine for parking in private area. I have to say I felt bit surprised to receive this find from Green Mobility.

I have used Greenmobility quite a few times and never had a problem with parking in a wrong spot. I specifically remember in this case since I checked the map of your app if the location I was parking was in the red zone, as the product indicates where you should not park. I rely on the product to show no parking spots or high risk parking spots. In this situation, the product did not show the street as no park zone, which intrinsically meant that there were no restrictions associated with parking at the spot.
But now I see that there are additional rules of how to park – which are not enforced in the product, and are not so intuitive to understand unless only through trial and error. This should not be the case in my opinion.

The information about not allowed or high risk parking spots could be prompted better in your product. Additionally, if you are not a native Dane or drive occasionally, it is almost impossible to know whether parking in specific spots are of high risk or not. To know this you need to prepare for the ride and do much more homework, and for the product you provide this is quiet counter intuitive as the speed of use and ease of use is as the core of your offering.

What is even more disappointing is that when I checked your in app map few weeks after my incident, the street and area where I parked and received the fine for, is now actually marked as red zone in the product. While it was not the case for when I took the card.

So it seems that the company is allowed to make mistakes and learn through experience for parking fines, while all the financial liability is always with the user. That does not seem fair to me to be honest.

Accepting that you made a mistake as well would mean that the liability should be shared between both parties. I accept that I could have done more and maybe avoided this. But seems the same lesson is learned by Green Mobility as you improved the map to show the zone as no parking zone. The only difference being that that lesson for Green Mobility is free, while I end up paying 750DKK for my lesson.

I raised this to the company as well via email few weeks ago, and got no response as of yet. This also signals to me that the company is not open to have this conversation.

All in all, apologies for the parking fine, but I am hoping that company can accept that they could have done better in having a better product, and make amendments to shifting full liability for the fine to me.

I've got a fine the 15th of april because I parked the car on a private area. My fault, I had to pay more attention.
I received the mail about the fine today (12 may) at 14:05 where they explained the situation, almost one month after.
15 minutes after, another mail where they confirmed that they already debited the money from my account.
Is that professional? I don't think so. They should let few days to the customer to understand the situtation, not 15 minutes.
You guys are quick to react when it's about getting money. However, your customer service is bad. Please make sure to delete my account, you lost me as customer.

Good service, but not very reliable if you can't get in touch very fast with the support team and the car is not working.

God service, gode priser og sindssyg god stil at stille biler til r氓dighed for sygepersonale i disse tider!

Cars are great, perfect for city commuting. Support is always helpful when needed.

Simple and easy to use cars around Copenhagen!

Super alternative til at have egen bil. Let at finde, let at leje og let at parkere. P忙ne og rene biler.

Great company supporting the local hospital employees in the critical time of Covid-19 with free rides. In general, this car sharing company has improved over time and are delivering a super great experience! Well done guys!

Amazing customer service. I had driven GreenMobility to the animal hospital for a routine check of our cat – and what was meant to be a 15 minute stop turned into 2.5 hours that resulted in our beloved cat not coming home with us and a 7500 DKK bill, and on top of that the extra 2 hours of parking from Green Mobility. I wrote to them to ask for a reduction on the fee, explaining the circumstances, and their sympathetic employee waived the whole fee altogether. Now I've become a champion for the company 🙂
Other than that – their new App and the updated cars are awesome. Been using them for a long time also with the old app – never had any issues that couldn't be solved with customer service.
Highly recommended.

Pro: plenty of cars and friendly priced when you buy a package with 200 minutters.
This surely is the futuree.

Con: latest version of app has bugs so you might have to call customer service.
It seems unreasonable to charge up to 500 DKK if you forget to cancel a reservation.

All in all this company is the future and personally I can live with the small problems that always come with being firstmovers.

App doesn鈥檛 show legal parking spots, I have been fined numerous times for parking in spots and couldn鈥檛 have possibly known it wasn鈥檛 legal to park in due to the lack of parking information at the parkingspot and in the app. One could think that a service that is a carsharing app would think about showing you where to park, but it鈥檚 not possible. A lack of service in the app and also from the customer service.

The app and website are filled with grammatical mistakes, so unprofessional. Apart from that, the app is slow and the cars stink. In my las car ride, there was garbage left and cigarettes put out on the floor.

Get your act together. The company, its leadership, are awful

I miss Uber.

Edit: After Thomas who claims is the CEO replied, it still doesn't change the fact that the cars are dirty, smell bad and every single time I tried one- had a bad experience. My advice to you is to avoid this horror show. The least you can do is put a smoke detector in these darn machines. Your company is still garbage.

Still garbage.