Samantha
1 year ago
This company has a lot to learn about customer service and dealing with the public in general. I bought some stools directly from them but everything that could go wrong did and they apparently haven't heard the phase made famous by Harry S. Truman "The buck stops here".
I had to deal with so many different people, each with different advice on how to proceed with a refund and the handling of the items ,that were either damaged during shipment or poorly constructed to begin with??
But the worse part was the treatment I had to endure from the man who grabbed the phone from one of the reps and told me( out of the blue) I would have to communicate with them via email in the future and then hung up on me. I made a request to someone higher up in the company for an apology from this "gentleman" …good thing I didn't hold my breath.
In the end, I did receive a refund, but only after going through many channels and hoops.
Felt like a roller coaster ride, not in a good way.
Sorry, but I would not recommend dealing with them. There are plenty of consumer friendly online vendors to choose from, who are experienced with dealing with the public and value repeat business…no need to suffer through amateur treatment.
I had to deal with so many different people, each with different advice on how to proceed with a refund and the handling of the items ,that were either damaged during shipment or poorly constructed to begin with??
But the worse part was the treatment I had to endure from the man who grabbed the phone from one of the reps and told me( out of the blue) I would have to communicate with them via email in the future and then hung up on me. I made a request to someone higher up in the company for an apology from this "gentleman" …good thing I didn't hold my breath.
In the end, I did receive a refund, but only after going through many channels and hoops.
Felt like a roller coaster ride, not in a good way.
Sorry, but I would not recommend dealing with them. There are plenty of consumer friendly online vendors to choose from, who are experienced with dealing with the public and value repeat business…no need to suffer through amateur treatment.