Green Mountain Grills

I hate having to come here to post something negative, but I haven't been able to get traction on the multiple issues I had with my Daniel Boone Prime Grill.

Purchased a year ago, worked well through last summer, then it would fail to start after every 2-3 cooks. Wifi wouldn't work either. Cleaned it out, followed all the troubleshooting guides for starting and stopping the grill (the manual has different instructions than the web, just FYI). No meaningful change, so this past month I've spent time emailing customer support (we're up to 6 emails without a solution at this point). Tried calling but got voicemail. It's so strange emailing a company these days where you don't get "Hi, how can I help you, sorry there's an issue, etc." but instead an email with no name, no email signature, no ticket number, and zero empathy. In our third or fourth exchange, I did see a name on there, but the whole experience really shows they can't be bothered.

If the company is reading this, please decide if you want to be a premium brand (you've priced your PRIME grills as if you are) and then provide the quality and support people expect. Or maybe lower your prices to compete with the PitBoss on value then those of us who care about ongoing support and quality can make an informed decision.

Recently purchased a Daniel Bonne choice and love the performance. I have worked with serval other brands of pellet smokers and can attest to the units easy setup and consistent performance. I really enjoy the high heat feature, at 500 degrees it was easy to sear my lamb feta burgers without having to use a traditional grill.

Make sure that you follow the cleaning procedures, they are spot on and paramount to proper safe performance.

Happy smoking!!!

Their customer support SUCKS! Multiple calls to them go straight to their voicemail and after leaving call back info numerous times, I鈥檓 STILL waiting for a call back on my inop Jim Bowie grill. I regret buying GMG

– Major paint flaking issues for which GMG takes no responsibility (they鈥檒l send you a tin of paint to fix it yourself!)
– Wifi never worked properly
– Poor customer support; they reply but the little advise they give is useless.

I鈥檝e contacted them several times to try and get the wifi issue solved.
I wish I bought a Traeger Grill!

Grill legs had bad welds and rusted. Company replaced 1.

Left the grill out in the rain and water got into the pellet hopper. I contacted the company and was told the grills are not waterproof. I'm shocked that they would build a grill that cant withstain the elements. I'm not sure I know of anyone that brings their grill indoors.