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The prices are not cheap, and unless you spend $300, shipping is expensive at over $20鈥攖hough, if you're willing to wait for sales, and risk losing your size, bargains can be found over time.
My only criticism, and it is a severe one, is with their shipping team, and it is two-fold:
Firstly, they never pack the shoes well. Ever. You can clearly see the shoes have been tried on repeatedly because no one bothers to re-lace, re-zip, or re-do anything to make a pleasurable presentation to the buyer. Tissue paper is never put back into place, shoe fillers that maintain the integrity of the shoe form are thrown carelessly into the box, and shoes are often shoved into their boxes with no thought or appreciation. I purchased a $560 pair of Moma suede boots last week. When they arrived today, they looked like they had come from a bargain basement store run by teenagers. Seriously, a real mess! It's sad that whoever is in charge of shipping doesn't take more pride in their work on behalf of the company, and appreciate that someone has paid a lot of money for this merchandise.
Secondly, if you do not buy more than one pair at a time, they wrap the shoe box in shipping paper鈥攑erhaps to save a shipping box鈥攁nd tape the paper directly to the box. When you remove the wrapping, the box is severely blemished. Oh, who am I kidding? It's torn apart. So, if you're planning on gifting, better luck next time, because despite having reached out to customer service, you'll get nothing more than an empty apology. No one there does anything to make it right or assure that it won't happen again. And, it does happen again. Often.
So, Gravity Pope is a mixed bag: Great shoes, sloppy service.
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I received the package a week after and unfortunately they had send me the wrong size (size 36EU). I then mailed the company again explaining the situation and they asked me to return the package but I could only use Canada post service. Since I鈥檓 in Denmark this was very difficult for me – I couldn鈥檛 even log in to create an account. This I wrote to Gravitypoppe, and asked for them to create a pick up instead because the fault was on them and this was exact my why I didn鈥檛 want to order in the first place. Ever since I asked for this, they have not replied to any of my emails. I want my Monday back, and now I experience that they are running away from the problem since they will not reply to my complain.
I will keep trying to get my money back, and offcause I want to return the sandals. I do NOT understand why they Re making this case more complicated and make me pay for their mistake. I had a good feeling with this company because they helped me order, but when they ignore my complain it shows how the company works.
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