Gravity forms was a bit expensive, but I purchased it anyway because I thought it was a far superior product to others in the market. After purchasing the three site license, I installed two of the licenses on my sites. I loved how easily they installed and integrated with my Wordpres site. However, my joy ended there.
Immediately I saw how difficult it was to customize and design the forms. You have to be a CSS wizard to make the forms looks presentable. Gravity Forms made it sound like they were 鈥渆asily鈥?customizable. That might be true for experienced web designers, but I found it not to be true for an average WordPress user.
Even more disappointing was their policy for unused licenses. I was not aware at the time, but you only have one year to install all licenses. If you do not install a license in the same year for whatever reason (you might be saving it for a future site, like I was), you鈥檒l lose it. Essentially, I paid for three licenses, but was only able to use two.
I decided to contact Gravity Forms Support to see if they might help me. They told me rather coldly that they could only help me if I purchased another year at full price. Because I feel their policy is dishonest, and because they responded with indifference, I decided to stop using this site for my online forms.
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