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An update to my original review. I finally got my refund back but only partially because there's a restocking fee of 40% for items that are over $20, which is pretty hefty. It is written in the policy on their website, so I will abide by it. I am just putting it here in case anyone miss reading their policy carefully (like I did) before making any purchases from this site. From an ethic standpoint, I think I should get a full refund along with the return shipping refunded simply because I did not receive the genuine Lego set that was described and shown on their website. The item cost around $44. In the end, I lost $14 return shipping + $18 restocking fee to learn a lesson and be more careful when shopping from such online store.
I do want to make a note that on their product web page, they do say that they do 100% money back guarantee when they actually don't. False advertisement of product and contradicting policies.
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An update to my original review. I finally got my refund back but only partially because there's a restocking fee of 40% for items that are over $20, which is pretty hefty. It is written in the policy on their website, so I will abide by it. I am just putting it here in case anyone miss reading their policy carefully (like I did) before making any purchases from this site. From an ethic standpoint, I think I should get a full refund along with the return shipping refunded simply because I did not receive the genuine Lego set that was described and shown on their website. The item cost around $44. In the end, I lost $14 return shipping + $18 restocking fee to learn a lesson and be more careful when shopping from such online store.