GRANA

Really difficult to return things
I ordered a T shirt which turned out to be too big when I tried it on, even though I followed their sizing guide. I asked for an exchange but they don't do them. Instead they'll give me store credit and I'll need to re-purchase the tee. Thankfully they're waiving the 拢12 refund fee (!)
I don't think I'll buy from them again as they don't provide the convenience so many others do.

I've made a few orders with them before and I find their cashmere products better quality than anything else from their range.
The silk products could be stitched better – there's puckering at the seams in some parts. I purchased a lyocell shirt which was on sale once, and the craftsmanship was atrocious, the seams and hems were puckered and gathered where it should be smooth and flat, the shoulder seams (it was a drop shoulder shirt) did not lie flat, but instead raised, so it gave the impression that you had broader shoulders than you did.

Additionally, they cherry pick their reviews for their products. I submitted an unfavourable review for an item once, and noticed it wasn't posted. If you notice, many of their items have five to four star reviews.

I also don't care for their shirt hems, how it's just a straight hem at the bottom instead of the traditional curved hem – which is so much more flattering. With my recent order, which I made the mistake of doing because they had a sale going, my order is still being processed! It's been week. What kind of business are they running?!

I umm'ed and ahh'ed about buying this coat but I'm so glad I did. It's so soft and comfy to wear. I definitely think it's the softest winter coat I've ever owned, and keeps me warm well. It's also pretty light to wear, and with a gorgeous lining. And it's made in Peru! Such a change from other retailers where you're not sure of the provenance of the item.

I have recent purchased the Modal silk collarless long sleeve shirt & I just cant over how soft and smooth their silk items are.Shipping did take a while but that is to be expected as it was a Standard shipping delivery. Let's be honest when does shipping via the local postal services do arrive in lightening speed. However I just might choose express shipping next time.
Love love the quality of their silk items. They are well executed and it feels luxurious given the affordable pricing. Silk is not cheap in general.

Quality of fabric and cut has declined substantially in the past year. Recently purchased linen t-shirts have holes in them in after 2 washes (they are washed in a delicates bag on a gentle cycle).

Another example is a silk top where the cut is such that the straps continually fall off my shoulders – as in, the straps fall off as soon as I move (I'm a pretty normally shaped person).

Policy of not allowing credits to be used on discounted products are a pain because so much of their stock is discounted.

I am disappointed because I do really like their cashmere and silk products. The cashmere jumpers are great. The silk shirts purchased about 3 years ago are still going strong.

I had one perfectly find experience with grana. I ordered their silk ankle pants, and the correct product arrived within the shipping window given. I found the pants to be moderately well made (fully lined with strong stitching, but an annoyingly twisting waistband).

Because of this good experience I made the mistake of ordering from them again. I ordered their trench coat with a promo code and made sure that it still stated that it was eligible for returns (most of their items are not). It has now been 20 days since I ordered it (13 business days) and it still has not arrived. Customer service was unhelpful in figuring out why.

While I have been waiting the item was discounted so I reached out to customer service to see if I could get a price adjustment. They responded saying that not only will they not give me a price adjustment but they will not let me return the coat (which clearly stated it was return eligible). After much back and forth they finally agreed that yes the item was eligible for returns when I purchased it but based on other people's experiences I hope I do not have to go through this process.

Do not waste your time or your money, their quality has gone down (they do not line their silk pants anymore), shipping is abysmal and customer service is a nightmare. Plus there is a good chance you won't be able to return what you bought. Just go to everlane.

Products are poorly made, falsely advertised, and customer service is atrocious.

I knew that there was a restocking fee for returns – if I decided I didn't like an item. It never occurred to me that an item might actually be different when received, or that the company would not only charge a restocking fee for said falsely advertised item, but that they would also INCREASE the restocking fee without any warning.

I purchased a silk skirt. The skirt in the images was opaque and lovely. The skirt I received was sheer. There's no way to wear it without a slip. Upon contacting the company about this discrepancy in the fabric's appearance from the images on the website, I was told that I could return the item for store credit or a refund, minus a restocking fee. The restocking fee I was quoted for this item was $10. The restocking fee on the website says that returns from the U.S. incur an $8 fee.

To recap, I received a skirt that looks nothing like the skirt pictured. When I contacted customer service, I was quoted a higher restocking fee than the one listed on the website.

I do not trust this site and will not be purchasing from them again. (Sadly, because the items look lovely online.) I suggest others avoid them as well.

Horrible customer service! I have emailed 3 times regarding an order that I placed that has not arrived after 10 days since shipment. Absolutely no response from their customer service. They have already charged my credit card so if the order does not arrive this week, I will have to file a credit card dispute. No defense for this kind of customer service. Save your money and order from a company that values their customers enough to respond.

I sent back 2 items for a return on my first order from Grana. They claim to process them all within 10 days. After a few weeks, I reached out. Then suddenly they claim there was a problem with my return, it was not in resalable condition and they will not refund any of the items. But they will send them back "free of charge :)". They sent a picture of a tiny microscopic spot on one of the items. I responded stating that this spot was either not noticed when I received it or happened at their warehouse, where it had been sitting for weeks. They wouldn't budge or refund me for either of the items (no explanation was ever given for the second item). I contacted my credit card company, and months later, after several rounds and an extreme amount of documentation for a $100 refund, I finally won the dispute. It was the worst experience I've had with customer service. It's too bad because their clothes are nice and reasonably priced. I buy all my clothing online, and have never had any issues with returns. Spend a little more and save a lot of hassle, shop somewhere else.

Terrible customer service received after calling their cheetah customer service hotline, 5808 4320.

I spend 30+ minutes during 4 different customer service staff members because the phone kept on getting "disconnected" whenever the person on the other side of the line could not come up with a solution to a disappearing promo code at check-out.

I was most annoyed when being told that "it's just a bug with the mobile site" — as the solution to my problem.

BEWARE grumpy and unhelpful customer service. I can only imagine what happens what kind of service one would get returning or exchanging. I would definitely not buy and suggest to anyone that does try EVERLANE for better overall online buying purchase.

GRANA sort out your "bugs" and attitude!!!!

Clothes are nice. Fit well. They ship very quickly.

Original review: This is an online clothing company that claims to offer "quick and easy" returns – their words, but sadly not an honest claim. I sent back a shirt in precisely the same condition and wrapped in the same paper and box as I got it (it was too big). Now they claim the shipment has arrived safe and sound but the item is not in "resalable condition", with no details on what that means other than a convenient excuse not to refund my money. Other buyers beware!

Edited to add: After filing a PayPal dispute, I managed to get store credit in lieu of a refund for the full price of the shirt. Credit where it's due to customer support staff named Thomas – quick and helpful replies to emails.