Selena
2 months ago
I've ordered from this company many times, over the years. When they first started, they were an absolute mess of a business, but I ordered from them anyway because they sold some things no one else did. Now, years later, they are still pretty much a mess when it comes to fulfillment. I think they are just a "drop ship" business, with no stock on hand. Does that mean they are blameless for fulfillment delays? No. A company should not accept your order and take your money unless they know they can provide the merchandise within a reasonable time (based on the customer's choice of shipping speed). If an item is back ordered, a customer should be informed of that at the time of purchase. Gracious Home does nothing of the kind. Recently, I was notified a month after I had ordered and paid for an item that the ESTIMATED shipping date is in two months. Three months to fulfill an order? This is not the first time this has happened to me. GH is no longer a unique business, or sole supplier of any product, as they were in the early days. They need to clean up their act and catch up with the (superior) competition.