My company does over $50 million dollars in business annually and we didn't win a single bid with the major manufacturers that we are authorized for. I bid over 150 times. The larger distributors get much better pricing than we did and I couldn't even win jobs bidding at my cost."
The service was not great. Granted, I did not pay full price for their service as I didn't believe the costs were worthwhile to me so I negotiated a better price. My rep would never call me when he said he would. Usually about 2-4 weeks late. They were also strangely not very adept with data. I had them upload all the parts I could quote into the system, so that they could notify me when the government was looking for a part in my wheelhouse. They then told me the file was too large to open and I had to break the file down into multiple excel files. This was very strange. I am not a data analyst but I know how to open a large excel file using different types of programs…
Another issue I have is they use DocuSign to renew my contract. For some reason, they can't turn off the notification, so now I get an email reminder from DocuSign every few weeks. I know docusign has a feature but they won't turn it off even though I told them I'd never renew again.