Gourmet Food Store

I ordered the 6 pork shanks. I have ordered them before at a different site and they always came individually wrapped. These came in a package of 6 all frozen together. Since all they offer for options is 6 or 12 how would anyone thing they are all in one package. That is way too many for my needs at one time. Very disappointed that now we have to defrost them repackage them and refreeze them.

Recently we ordered white alba truffles but when we received it we stored it overnight at cool NY temperature without opening the box. The next day the truffles had gone bad. We called the store and their response was that we did not follow storage instructions- to be stored in the fridge ! OK so this was really overnight in a cool place, so why would they go so bad? OK, the container did not have any visible notification that it should be stored in the fridge –the store's response was it in "on our website". Really ? Is this customer service — shouldn't there be a label on the box for an expensive item that says store at 4C or refrigerate upon arrival!!!! They refused to replace.

My friends that live in the U.S have been raving about this site. You can buy all your gourmet goodies from here – from truffles to cheese…..and the ever so controversial foie gras. So I decided to try it out. I wanted to buy some cheese and some oils and low and behold… no shipment to Canada. BOOO!! I still love the site, it's beautifully laid out, great descriptions for each product. Still looking for a Canadian site.. if anyone knows of one…let me know.