Gotogate

good day!

nobody informed me about my flights!
i have called the Austrian Airlines and they said that my flight to Copenhagen is being cancelled!

i hate that!
can you please tell me how can i refund my money back
?!?

thank you!

hard to use website, you need to unclick all the million of extras they offer

Hat super funktioniert ?

good servicee

Price was good for a flight from Vienna to Toronto.
Checked bagage more expensive than offered by Air Canada. After speaking to an Air Canada representative I was informed that it should not cost more than 鈧?0.
Air Canada also informed me that seat reservation for children is principally done free of charge – this was not clearly stated on this website.

In July 2019 I booked a multi-destination flight from Bratislava to Edinburgh and then back from London Gatwick to Vienna on September 12th. The total price was 鈧?168.00 The flight from Gatwick to Vienna was operated by VUELING and scheduled for 18:35 departing in Gatwick and arriving in Vienna at about 21:00. VUELING canceled this direct flight and offered a flight via Barcelona, departing from Gatwick at 12:30, arriving in Vienna at about 20:00. VUELING agreed to return the ticket price in the amount of 鈧?38.99, but paid it to GOTOGATE. GOTOGATE rejects forwarding this amount with the argument that their handling fee ist higher than the refunded amount! I could not find any provision on such handling fees in the General Terms and Conditions published on GOTOGATE's website.

Dear Gotogate team,

DOCUMENT
Order number: KXMGAO
Issued: 07/13/2019
Your reservation number registration :HOSIFC
eTrackNr:39515294
I am writing for my refund amount for alitalia.com and trip.ru, they drop me a mail to talk alitalia.com and alitalia.com drop me to talk trip.com i am waiting for my money past 3 weeks still not satisfied, i am fulfill all details provided all documents,

I passed all the information to the trip.ru and alitalia.com still not get my money

es ist gestanden zahlen Sie mit sofort, kriegen Sie 15 euro discount, troztem ganze Beitrag m眉sste ich zahlen.

but i have choosen online banking, and ive paid throught nline banking, anyway i did not get this 15 euro discout

I am happy and satisfied

Amazing Prices!!

UX good.
Price was good (in the beginning).
It is very unfair, that all the time, the price is shown at its lowest rate, and just in the end, it raises 2-3%. Then it is 1) not the lowest anymore 2) sometimes overseen (on mobile version) and just paid (which is very unfair).
I dont like this process, so this is why I will avoit Gotgate in the future, even if it has a better price than somewhere else.

UPDATE: 18.04.2019 after Gotogates comment on my review:
This is unfortunately not right. I know about this issue (discount on specific cards) and I was checking all the time the "final sum" of your offer. Just in the end, last page, when I had choosen my payment choice – the price went up – WITHOUT notifying me or sharing another option to get your "discount". Yes of course it was "indicated" that the sum is higher by simply raising the sum. You have indeed skills of informing potential buyers about upselling offers etc – but the same didn't appear when its to your disadvantage. All in all – UX got bad in the end, as I also didnt get the possibility to see for which payment option do you offer another discount (and honestly I didnt want to check it out, and risk that I have to fullfill all my credit card details again). Lucky shot for you this time as I appreciated my time more than your uplift in price – next time I will avoid GTG. Best regards

Over checkfelix didn't work at all, but he page opened best over sky scanner!

inacceptible waiting times, unfriendly and incompetent attendant

This is just perfect cooperation. Absolutely professional way of doing business. Immediately reaction. No waiting time for confirmation or e- ticket. No negatives! My best wishes to the Team and thanks for the right and deep understanding of the way of doings. Recommendation for everybody.

i can finish my comment when i ser the flight was ok

booking is ok. In case of need of support I've received quick answer, but it was unsatisfactory …

I couldn鈥檛 change the language to English once my address was in Austria

Not really easy to navigate the page
By far too many questions about booking extras such as seat reservation, insurances and lots and lots more. Why can't I generally say NO with only one click?
However, the price is nice.

Really good experience ! Perfect

It is very easy to book

The website says that it is possible to change flights via e-mail. I filled out the form and sent it via e-mail. An answer until 29.Aug.10:30 was expected. I got an e-mail at 10:33 which says, that it will take some time longer to handle my case. At 10:45 I got an email that changing flight via e-mail is not possible. So I lost three days and flights were more expensive.

The website says that I will find office hours and the phone number to change flights below. Actually, I didn't.

it's annoying that you are trying with so many additional options to sell additional services and sometimes you have even to confirm twice that you do not need them!

Misleading prices
It is very misleading when the original price on the search result page states an amount X and 0 % credit card fee, whereas the price is actually Y (X plus Z) and the discount for the use of "sofort眉berweisung" was already deducted on the search result page, without marking it as such.
I understand when the booking portal charges a credit card fee, but this should be visible in a transparent manner already on the search result page and not disguised by an alleged discount of "sofort眉berweisung" payments.

I consider it poor service when I can't use my booking reference to check in on the airline's app on my phone, but have to go through go to gate and pay an extra 鈧?5.
On top of that, when trying to log in to the website with my email address and booking reference, it tells me "the order was not made on this site", which is absolute nonsense.

So it's back to the old ages for me, checking in at the airport, losing valuable time waiting in line at the check in desk!
Probably won't use this platform again.

Edit: I received no reply from the customer service even though an automatic reply promised me an answer until no later than 23rd August. The reply here on trustpilot was probably only made because its a public platform and the company wants to keep up a good appearance publicly. Who cares if the customer actually got a valid response.

Anyhow, it's now less than 24 hours until my flight and I still cannot check in online. The booking code doesn't work, only after I found another airline reference code in the fine print could I get into the online check in of one of the airlines, but it still wouldn't check me in.

NEVER. AGAIN. I never had such a bad check in experience with any other booking reservation.

Sorry guys, but during the booking process it is totally annoing to permanently avoid extra costs. You name them services bu for the customer it does not feel like a service at all. It feels like a never ending request for more money. That really made me mad. Plus the thing with more shining buttons to make one rather press the extra cost button etc. I am booking a lot. Even for me it was hard and confusing to click the cheapest way through. I can't imagine how a person survives with low experiences. Not sympathetic at all.